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Sofitel London Heathrow

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Sofitel London Heathrow
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10,015 Reviews from our TripAdvisor Community

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Showing 9,629: English reviews
Brighton, United Kingdom
Reviewed 13 March 2016

Great for overnight stay before flying - room was clean, comfortable and soundproof. Excellent dinner at Vivre restaurant, who accommodated our gluten free request. All staff we dealt with were polite, helpful and professional. Bit pricey, but perfect start to our holiday.

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1Thank carole292016
SofitelT5, Manager at Sofitel London Heathrow, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. I am thrilled to read that you were satisfied with the quality of your bedroom and its sound proofing and found all our Ambassadors helpful and professional throughout your stay. It is also good that you enjoyed your dinner at our Vivre restaurant where...

United Kingdom
Reviewed 13 March 2016

The hotel is well located and is a short walk from terminal 5. Easy to reach other terminals via the free Heathrow Express. Tends to be expensive unless you pre-book. Allfacilities in the room of a high standard.

Review collected in partnership with this hotel
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1Thank Cheeseraker
SofitelT5, Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to review our hotel following your recent stay with us. I am pleased to read that you had an excellent stay at Sofitel London Heathrow and you found the amenities in your bedroom of high standard. I am glad to read that you enjoyed the convenience of our location being directly connected...

Dorset
Reviewed 13 March 2016

Overall standard in both guest room and public areas excellent.Only adverse comment relates to price charged for bottled water in the restaurants. The choice of menu in the Vivre restaurant was adequate and the quality compared favourably with other experiences at airport hotels.

Review collected in partnership with this hotel
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1Thank WilliamDorset
SofitelT5, Manager at Sofitel London Heathrow, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. I am pleased to read that you found your bedroom and the public areas of our hotel to be excellent. It is good to know that you found the menu in our Vivre Restaurant to be adequate and of good quality. I would like...

Nairobi, Kenya
Reviewed 13 March 2016

The service at Sofitel is just excellent. One doesn't feel one is on a pit stop for a flight. Felt special and cared for by every member of staff I encountered. AND the breakfast is superb! Didn't want to leave!

Review collected in partnership with this hotel
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3Thank LadyMarkham
SofitelT5, Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to review our hotel following your recent stay with us. Such wonderful comments are a pleasure to read. I am pleased that your stay at the Sofitel London Heathrow met all your expectations and that you found all our Ambassadors to be helpful and caring throughout your stay. It is also good...

Reviewed 12 March 2016

If you are connecting or travelling from T5 Heathrow. you cannot get a better connected hotel. Also, really nice and comfortable hotel. Beds great rooms nicely decorated and very clean. Staff v.helpful. I stayed 2 days for a recent conference and the restaurant and meeting facilities were good. One drawback breakfast was very busy at peak business times

Review collected in partnership with this hotel
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3Thank Andrew C
SofitelT5, Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to share your comments with the Trip Advisor community. It is good to read that the organisation of the event and your overall stay with us met all your expectations, as well as you were satisfied with your bedroom especially our Sofitel “My Bed” which you found to relaxing and comfortable. In...

United Kingdom
Reviewed 12 March 2016

Had a really enjoyable nights stay at the Sofitel, as usual, nice clean well maintained room which was quiet and an excellent bed allowing for really good sleep. Reception staff as always were excellent as was the club lounge.

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3Thank UkSil
SofitelT5, Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to share your comments with the Trip Advisor community I am delighted to read that you experienced yet another excellent stay at the Sofitel London Heathrow; and were pleased by the service demonstrated by our Reception and Club Millesime Lounge ambassadors. I am also glad to learn that your bedroom met all...

Zurich, Switzerland
Reviewed 12 March 2016

Good, large rooms and not at all noisy. Good service. So ideal if you have to stay near the airport. The only reason to use any airport hotel is if you have to get up the next morning and fly, This is greta if you are going BA; it is an indoor walt to T5. There will be a price...

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Thank oransome
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Oransome, Thank you for taking the time to share your comments with the Trip Advisor community. It is good to know that you enjoyed the hotel’s location, being directly connected to Heathrow Terminal 5 via a covered walkway, as well as the convenience of our car-park facility which you found to be easy to access. I would like to...

Scotland
Reviewed 12 March 2016 via mobile

It's all about location. You can walk through the car park (well strictly speaking an enclosed walkway) from Terminal 5 at Heathrow. It's not cheap but service is good as you would expect at a Sofitel. We stayed just one night and went into London for dinner so can't comment on that. The breakfast at just before 08:00 was absolutely...

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1Thank Peter C
SofitelT5, Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to share your comments with the Trip Advisor community. I am pleased to read that you were particularly satisfied with your bedroom and the quality of its sound proofing. In regard to your feedback referring our Buffet Breakfast at Vivre Restaurant being busy at peak times, has been escalated to our Vivre...

Southsea, hamshire
Reviewed 11 March 2016 via mobile

This hotel is a must for either a pre or post holiday flight. We used the hotel the night before a lunchtime flight to save a couple of hours travelling in the morning. It's a nice relaxing start, you can check into a lovely room the night before, enjoy a meal & drinks then get up at a reasonable time...

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2Thank JO B
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to review our hotel following your recent stay with us. I am thrilled to read that you had a great experience at the Sofitel London Heathrow met all your expectations, I am pleased to know that you enjoyed the quality of you room that you found most comfortable with modern bathrooms and...

Mansfield, United Kingdom
Reviewed 11 March 2016

My wife and I arrived late the night before our flight from Terminal. Car Parking was easy, the underground carpark is easy to navigate, even in a larger car, and we were soon parked and on our way to reception. The staff at reception were the most friendly we have ever encountered. We chatted for a while and, after telling...

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Helpful?
2Thank Andy B
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to share your comments with the Trip Advisor community, Such great comments are always a delight to read, and I am pleased to know that we made your 20th wedding anniversary to be memorable. We consider our staff to be one of our biggest assets and they always strive to provide an...

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Amenities

Highlights
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Pool
GreenLeadersSilver level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Food & drink at the hotel
Vivre
Vivre
Cuisines: Asian
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Hot Tub
  • Pool
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Concierge
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Only Heathrow Airport hotel with direct access to Terminal 5 via a covered walkway and Terminals 1, 2, 3 / Terminal 4 via courtesy Heathrow Express / Connect rail connection and only 21 minutes from Central London by train. Sofitel London Heathrow boasts 605 non-smoking bedrooms including 27 suites. All rooms include the famous Sofitel MyBed, plasma screen TV and double glazed windows (rooms facing outside have triple glazing). All bathrooms include separate walk-in shower and bath. For your meetings and events, the hotel's conference centre boasts 45 meeting rooms including three executive boardrooms, a tiered theatre and a main room for up to 1,300 delegates. The hotel food and beverage outlets include: La Belle Epoque - 3AA Rosette restaurant serving gourmet French cuisine with contemporary world influences; Vivre - with its open theatre kitchens, Sphere Bar, the Perrier-Jouet Champagne bar and the Tea 5 salon. Leisure facilities include the hotel's Zen Garden, a 24-hour gym as well as a hydro suite with vitality pool, sauna and steam room (chargeable). A hair salon is located on the ground floor. For travellers arriving by car, the hotel offers on-site underground car park as well as Park & Fly packages for up to 15 days. We do also offer transportation to and from the hotel. ... more   less 

Additional Information about Sofitel London Heathrow

Address: | Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England
Region: United Kingdom > England > Greater London > Hounslow
Price Range: $218 - $429 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sofitel London Heathrow 4*
Number of rooms: 605
Reservation Options:
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Also Known As:
Sofitel London Heathrow Hotel Hounslow
Sofitel Hotel London Heathrow
Sofitel Hotel Hounslow
London Sofitel
Hotel Style:
#1 Spa Hotel in Hounslow
#1 Romantic Hotel in Hounslow
#1 Luxury Hotel in Hounslow
#1 Business Hotel in Hounslow
#2 Family Hotel in Hounslow
#2 Green Hotel in Hounslow
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Questions & Answers

Here's what travellers have asked, with answers from Sofitel London Heathrow staff and other travellers.
114 questions
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over a year ago

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Questions? Get answers from Sofitel London Heathrow staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All are good and spacious ”
 of 5 bubbles chrissy292016, 20 Feb 2017 | Read review
“If two are staying how about two shower gels rather than one.”
 of 5 bubbles richard_lust, 20 Feb 2017 | Read review
“We find traveling with a long charger cable useful as there are no plug ins near the bed for phones, iPads, etc.”
 of 5 bubbles 947kimberlyw, 19 Feb 2017 | Read review
“I think they would all be first class, albeit we did get upgraded.”
 of 5 bubbles 563tubbyc, 18 Feb 2017 | Read review
“Executive lounge is pretty much perfect. Free breakfast and lounge access. Much. Enter value for money than the studio ”
 of 5 bubbles abzadi, 18 Feb 2017 | Read review
5 of 5