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Sofitel London Heathrow

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Sofitel London Heathrow
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10,358 Reviews from our TripAdvisor Community

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Showing 9,954: English reviews
UK
Reviewed 12 May 2016

I did not stay at the Sofitel but due to an oversight forgot to cancel the reservation. As per the terms and conditions for a no show I was charged the first night stay. I totally understand and accept this penalty, for me it is not a problem. What I do not accept is the Sofitel Heathrow unceremoniously putting a...

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3Thank 747
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear 747, Thank you for taking the time to share your comments with the Trip Advisor community First and foremost please accept my sincere apologies as I was disappointed to read about your experience with your credit card. Please be informed that as per our hotel policy a preauthorization was taken before charging you for the no-show. In the case...

St Minver, United Kingdom
Reviewed 12 May 2016

My time at the hotel was excellent, so friendly and helpful.. The odd seat in the corridor either side of the reception area would be appreciated especially by the more mature client. The food in the dining rooms is excellent as in the tea room area.

Review collected in partnership with this hotel
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2Thank kaymK5117KY
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear kaymK5117KY, Thank you for taking the time to share your comments with the Trip Advisor community. I am pleased to read that you had an excellent stay at Sofitel London Heathrow where you found the staff friendly and helpful and the food in the restaurants and tea rooms which you found to be excellent. Please accept my sincere apologies...

Beverly Hills, California
Reviewed 11 May 2016

Review collected in partnership with Sofitel.com
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1Thank rawiener
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

NICOSIA
Reviewed 11 May 2016

This was a night stop just a fly in fly out foro our honeymoon trip we had a simple room set it was just an in between flight for our honeymoon the hotel was set just right the staff gave us a splendid welcome and a relaxing time

Review collected in partnership with this hotel
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2Thank LASUITE13
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear LASUITE13, Thank you for taking the time to review our hotel and how highly you rated your review our hotel following your recent stay with us It is a pleasure to read that your recent stay at the Sofitel London Heathrow met all your expectations and that you had a splendid and relaxing start to your honeymoon. I would...

Robertsbridge
Reviewed 11 May 2016

Had dinner in la belle epoque restaurant, staggered to my room, slept in a comfy bed, walked to the airport in the morning. What's not to like? Helpful staff. Great surroundings. Artwork to look at. Lots of bars. ..

Review collected in partnership with this hotel
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2Thank Mhairi L
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Mhairi L, Thank you for taking the time to share your comments with the Trip Advisor community. I am pleased to read that your recent stay at Sofitel London Heathrow met your expectations, from the La Belle Epoque restaurant, to the comfortable beds as well the helpful ambassadors and also that you particularly liked the surrounding with artworks to...

essex
Reviewed 11 May 2016 via mobile

Stayed here for one night before flying from Terminal 5. The hotel is a short walk from the terminal which is covered. The hotel is spotless and the rooms are very comfortable. Beds and pillows are perfect for relaxing. Bathroom also had a sow rate shower and bath. The windows are very soundproofed and I didn't even know I was...

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3Thank bubble07Essex
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear bubble07Essex, Thank you for taking the time to review our hotel following your recent stay with us and for being a regular guest. Such great comments are a delight to read and I am pleased to know that Sofitel London Heathrow met all your expectations, from our Sofitel “MyBed”, to the service delivered by our ambassadors. We consider our...

Hong Kong, China
Reviewed 11 May 2016

Enjoyed staying the night in this hotel. Staff very friendly and helpful, hotel modern, perfect location for airport, room excellent standard for a comfortable night sleep. Ordered room service and came promptly and to a good standard also.

Review collected in partnership with this hotel
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2Thank RLasia
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear RLasia, Thank you for taking the time to share your comments with the Trip Advisor community. I am thrilled to read that your stay at the Sofitel London Heathrow met all your expectations. Our location is indeed convenient as we are directly connected to Heathrow Terminal 5 via a covered walkway, offering easy access to the other Heathrow Terminals....

Arlingron
Reviewed 11 May 2016

I had an extended layover at Heathrow and didn't want to sleep at the airport nor go into London to stay the night. This hotel was perfect. I didn't need to leave the airport but I felt miles away while staying here. Great staff, clean hotel, upscale amenities and can't beat the location. It can be pricey but it was...

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1Thank DanDTravel
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear DanDTravel, Thank you for taking the time to review our hotel following your recent stay with us. I am delighted to read that you enjoyed your recent stay at the Sofitel London Heathrow and that we met all your expectations. Our location is indeed convenient as we are directly connected to Heathrow Terminal 5 via a covered walkway, offering...

Manama, Bahrain
Reviewed 11 May 2016

This hotel is bright and airy, modern and well-appointed. Very friendly staff. The room was spacious and comfortable with quality design. A pleasure to reach this hotel at the end of a long trip, a place to relax and recoup. Love Sofitel hotels!

Review collected in partnership with this hotel
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3Thank le1retail
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to share your comments with the Trip Advisor community. It is a pleasure to read that you had a great stay at the Sofitel London Heathrow, and that you enjoyed the quality of your bedroom which you found most spacious and comfortable. I am also glad to know that you were pleased...

New Orleans, United States
Reviewed 11 May 2016

I don't believe there are any other hotels actually in Heathrow. This is a really lovely hotel -- super comfortable beds and beautiful rooms. A great place to spend the night between flights. The service is superb.

Review collected in partnership with this hotel
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3Thank Michael B
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Michael B, Thank you for taking the time to share your comments with the Trip Advisor community. Such great comments are a delight to read, and I am pleased to know that you enjoyed the quality of the room which you found beautiful and especially our Sofitel “My bed” which you found most comfortable. I am also glad to...

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Pool
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Vivre
Vivre
Cuisines: Asian
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Hot Tub
  • Pool
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Concierge
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Only Heathrow Airport hotel with direct access to Terminal 5 via a covered walkway and Terminals 1, 2, 3 / Terminal 4 via courtesy Heathrow Express / Connect rail connection and only 21 minutes from Central London by train. Sofitel London Heathrow boasts 605 non-smoking bedrooms including 27 suites. All rooms include the famous Sofitel MyBed, plasma screen TV and double glazed windows (rooms facing outside have triple glazing). All bathrooms include separate walk-in shower and bath. For your meetings and events, the hotel's conference centre boasts 45 meeting rooms including three executive boardrooms, a tiered theatre and a main room for up to 1,300 delegates. The hotel food and beverage outlets include: La Belle Epoque - 3AA Rosette restaurant serving gourmet French cuisine with contemporary world influences; Vivre - with its open theatre kitchens, Sphere Bar, the Le Bar Parisien invites you to experience classic and trendy cocktails, as well as Champagne selection, and the Tea 5 salon serves delicious cakes and lunch options. Leisure facilities include the hotel's Zen Garden, a 24-hour gym as well as a hydro suite with vitality pool, sauna and steam room (chargeable). A hair salon is located on the ground floor. For travellers arriving by car, the hotel offers on-site underground car park as well as Park & Fly packages for up to 15 days. We do also offer transportation to and from the hotel. ... more   less 

Additional Information about Sofitel London Heathrow

Address: | Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England
Region: United Kingdom > England > Greater London > Hounslow
Price Range: $221 - $475 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel London Heathrow 5*
Number of rooms: 605
Reservation Options:
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Also Known As:
Sofitel London Heathrow Hotel Hounslow
Sofitel Hotel London Heathrow
Sofitel Hotel Hounslow
London Sofitel
Hotel Style:
#1 Romantic Hotel in Hounslow
#1 Business Hotel in Hounslow
#1 Spa Hotel in Hounslow
#1 Luxury Hotel in Hounslow
#2 Green Hotel in Hounslow
#2 Family Hotel in Hounslow
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Questions & Answers

Here's what travellers have asked, with answers from Sofitel London Heathrow staff and other travellers.
121 questions
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over a year ago

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“You will enjoy the ultra modern hotel room at Sofitel Terminal 5...Just slide your door pass into the electric control and you are into a most enjoyable experience...”
richarddP8046RY, 27 Apr 2017 | Read review
“Ask for a room with an outside view also not too far from the elevators.”
Britjonusa, 25 Apr 2017 | Read review
“Milleseme lounge access gives you a "complimentary" evening bar and breakfast. An external room would give you something of a view.”
398kend, 25 Apr 2017 | Read review
“Close to airport but still a bit of a walk”
PermaJetLag, 23 Apr 2017 | Read review
“Prestige Suite with Club Millesime Lounge access are lovely rooms”
winnie1219, 23 Apr 2017 | Read review
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