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Sofitel London Heathrow

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Sofitel London Heathrow
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10,364 Reviews from our TripAdvisor Community

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Showing 9,960: English reviews
Minneapolis, Minnesota
Reviewed 16 May 2016

Our stay at the Sofitel London Heathrow was on our first night in England. After the flight and wait in customs, it was a wonderfully quiet and comfortable setting. The staff were very friendly and helpful. The room was nicely furnished and roomy. I would recommend staying again. (We are staying again our last night prior to return to our...

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2Thank jennifernN8642DG
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear jennifernN8642DG, Thank you for taking the time to review our hotel and how highly you rated your review our hotel following your recent stay with us It is a pleasure to read that your recent stay at the Sofitel London Heathrow met all your expectations and that you found our Ambassadors very friendly and helpful.. I would like to...

Woodstock, United Kingdom
Reviewed 16 May 2016

Excellent hotel for an overnight stop without rushing to the airport to start your holiday. Rooms are very comfortable, beds are amazingly comfortable for a good nights sleep, the rooms are spotless and everywhere is very clean. All staff are very good and very helpful. There is everything you need and you just have to walk through to Terminal 5,...

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2Thank 953pamlas
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear 953pamlas, Thank you for taking the time to review our hotel following your recent stay with us. I am delighted to read that you enjoyed the quality of your bedroom which you found most clean, modern and amazingly comfortable. I am also thrilled to see that you enjoyed the service delivered by our ambassadors during your stay with. Our...

Danville, Pennsylvania
Reviewed 15 May 2016

Stayed here for a week and it was pure luxury. Loved everything about the staff, they always greeted you on sight with a smile and best wishes for your day. breakfast buffet was super and servers very attentive. Loved having access to all transportation modes nearby and a staff that helped you decide on best mode for your destination each...

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3Thank Karen F
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Karen F 5/5, Thank you for taking the time to share your comments with the Trip Advisor community. Such great comments are a delight to read and it is good to know that you enjoyed the pleasant and attentive service delivered by our Ambassadors. I am also glad to know that you had an excellent experience in our restaurant....

Oxford
Reviewed 15 May 2016

Just what's needed if you come in late-ish to LHR and have an early flight out the next day. Very quiet, a pleasant bar, and an extraodinarily good steak (if that's to your liking...), in the Vivre restaurant. Plenty of variety on the menu, and first rate service. There's a second restaurant, too, if you want to step it up.

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2Thank StGy46
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear StGy46, Thank you for taking the time to share your reviews following your recent stay with us. I am thrilled to read that you found hotel location most convenient for having a late stay over and early flight out the next day. It is good to note that you enjoyed dining in our Vivre Restaurant finding alot of variety...

Toronto
Reviewed 15 May 2016

I have stayed there on numerous occasions. Not sure why I have to write a review each time I stay because it is always as expected: most comfortable beds and best location for travel in and out of Terminal 5 Heathrow

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Thank dapatsios
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear dapatsios, Thank you for taking the time to share your comments with the Trip Advisor community and I thank you for being a regular guest to our property. I am delighted to read that your numerous stay at the Sofitel London Heathrow met all your expectations and that you always received a excellent service as expected. Our location is...

Melbourne, Australia
Reviewed 15 May 2016

I stayed here recently unexpectedly when a delayed inbound flight meant that I missed my flight to Australia. The service at reception, the restaraunts and in the bar was excellent. The spa was also very pleasant after what had been a very stressful day. Would stay here again

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Thank earleybird76
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear earleybird76, Thank you for taking the time to share your comments with the Trip Advisor community. I am thrilled to read that your experience at reception and our outlets met all your expectations. I am also glad to read that that you found the SPA facilities very pleasant and that you enjoyed the service delivered by our ambassadors during...

Canberra, Australia
Reviewed 15 May 2016

Excellent hotel for a stopover at London Heathrow with access to the terminal on your doorstep. Modern furnishings, clean and very comfortable room. Everything you need in a hotel close to Windsor for shopping and sightseeing.

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2Thank Davies214
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Davies214, Thank you for taking the time to share your comments with the Trip Advisor community. I am pleased to read that you had an excellent stay at the Sofitel London Heathrow and that you were particularly pleased by the quality of your bedroom which you found most comfortable, modern and clean. Our location is indeed very convenient as...

Edmonds, Washington
Reviewed 15 May 2016

Showers always leak onto bathroom floor and is a bit t annoying. The numbering system for the rooms has always been confusing especially if you just got off of a 10 plus hour flight! Everyone is always friendly and your informal dining is a spelling but needs a few more lighter options, especially for the traveling population you serve. Have...

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2Thank PatrickMulva
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear PatrickMulva, Thank you for taking the time to share your comments with the Trip Advisor community. It is good to read that you found all our Ambassadors friendly throughout your stay. I am disappointed to note that the shower leaked in your bathroom, you feedback has been escalated to our Housekeeping Manager Ms Nicoleta Bozdoz, she will personally investigate...

Brighouse, United Kingdom
Reviewed 15 May 2016

Great hotel, breakfast was superb, front desk needs more customer service training! Agreed a price the night before for transfer to Virgin upper class wing, next morning charged more than agreed with no explanation. When challenged, said I had been miss quoted and I would need to pay more, managed to get them to agree to originally quoted price (after...

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1Thank Shawy1
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Shawy1, Thank you for taking the time to share your comments with the Trip Advisor community. It is a pleasure to read that you enjoyed our buffet breakfast in our Vivre restaurant. However I am disappointed to note that customer service delivered by our Reception Ambassador did not meet your expectation as well as you were misquoted charges by...

Trowbridge England
Reviewed 15 May 2016

Good location for Terminal 5. Could do with better signage from main building to hotel as we frequently have to enquire how to get there being non frequent flyers. Allow plenty of time to walk to the departure building.

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1Thank Goodie025
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Goodie025, Thank you for taking the time to share your comments with the Trip Advisor community. I am thrilled to read that you enjoyed the convenience of our location as we are directly linked to Terminal 5 via a covered walkway. I have noted your suggestion regarding more signage to the hotel from Terminal 5; we will follow up...

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Pool
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Vivre
Vivre
Cuisines: Asian
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Hot Tub
  • Pool
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Concierge
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Only Heathrow Airport hotel with direct access to Terminal 5 via a covered walkway and Terminals 1, 2, 3 / Terminal 4 via courtesy Heathrow Express / Connect rail connection and only 21 minutes from Central London by train. Sofitel London Heathrow boasts 605 non-smoking bedrooms including 27 suites. All rooms include the famous Sofitel MyBed, plasma screen TV and double glazed windows (rooms facing outside have triple glazing). All bathrooms include separate walk-in shower and bath. For your meetings and events, the hotel's conference centre boasts 45 meeting rooms including three executive boardrooms, a tiered theatre and a main room for up to 1,300 delegates. The hotel food and beverage outlets include: La Belle Epoque - 3AA Rosette restaurant serving gourmet French cuisine with contemporary world influences; Vivre - with its open theatre kitchens, Sphere Bar, the Le Bar Parisien invites you to experience classic and trendy cocktails, as well as Champagne selection, and the Tea 5 salon serves delicious cakes and lunch options. Leisure facilities include the hotel's Zen Garden, a 24-hour gym as well as a hydro suite with vitality pool, sauna and steam room (chargeable). A hair salon is located on the ground floor. For travellers arriving by car, the hotel offers on-site underground car park as well as Park & Fly packages for up to 15 days. We do also offer transportation to and from the hotel. ... more   less 

Additional Information about Sofitel London Heathrow

Address: | Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England
Region: United Kingdom > England > Greater London > Hounslow
Price Range: $224 - $482 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel London Heathrow 5*
Number of rooms: 605
Reservation Options:
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Also Known As:
Sofitel London Heathrow Hotel Hounslow
Sofitel Hotel London Heathrow
Sofitel Hotel Hounslow
London Sofitel
Hotel Style:
#1 Luxury Hotel in Hounslow
#1 Spa Hotel in Hounslow
#1 Romantic Hotel in Hounslow
#1 Business Hotel in Hounslow
#2 Family Hotel in Hounslow
#2 Green Hotel in Hounslow
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Questions & Answers

Here's what travellers have asked, with answers from Sofitel London Heathrow staff and other travellers.
122 questions
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over a year ago

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Questions? Get answers from Sofitel London Heathrow staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Most rooms quiet with uniform quality so no real advice on room selection - except perhaps avoid one of the (very few) rooms that look out onto the hotel concourse.”
kellerman00, 28 Apr 2017 | Read review
“You will enjoy the ultra modern hotel room at Sofitel Terminal 5...Just slide your door pass into the electric control and you are into a most enjoyable experience...”
richarddP8046RY, 27 Apr 2017 | Read review
“Ask for a room with an outside view also not too far from the elevators.”
Britjonusa, 25 Apr 2017 | Read review
“Milleseme lounge access gives you a "complimentary" evening bar and breakfast. An external room would give you something of a view.”
398kend, 25 Apr 2017 | Read review
“Close to airport but still a bit of a walk”
PermaJetLag, 23 Apr 2017 | Read review
5 of 5