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Sofitel London Heathrow

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9,817 Reviews from our TripAdvisor Community

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Showing 9,434: English reviews
Lincoln
Reviewed 23 March 2016

Sofitel Heathrow continues to be a very good hotel maintaining a high standard of service, cleanliness and staff professionalism. I would continue to recommend this hotel to friends and acquaintances as being perfect for Terminal 5 departures and long haul arrivals.

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Helpful?
2Thank Sean C
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear SeanC, Thank you for taking the time to review our hotel following your recent stay with us. Such great comments are a delight to read and I am pleased to know that you particularly enjoyed the service delivered by our ambassadors throughout your stay. We consider our staff to be one of our biggest assets as they always strive...

Bolton, United Kingdom
Reviewed 23 March 2016

we had a very long queue at check-in at 8pm on a Monday evening, very clipped apology from receptionist who was unhelpful. the room was small & functional, nothing special. Room Service fair but expensive. Breakfast was good, as were the concierges who dealt with our car, but its not a warm & welcoming hotel, it just does the job...

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2Thank DandJEv
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear DandJEv, Thank you for taking the time to review our hotel following your recent stay with us. First and foremost please accept my sincere apologies as I was disappointed to read about your experience on your recent visit. We strive to deliver a high level of service throughout all our outlets and do our utmost to provide a luxury...

Reviewed 22 March 2016

Very quiet, comfortable, clean room. Very relaxing atmosphere for an airport hotel. Staff were extremely friendly and professional. Within easy walking distance to airport terminal. My room allocation was as requested - many hotels ask for your preferences but seldom act on them, Sofitel got my requests right.

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2Thank Gareth W
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear GarethW, Thank you for taking the time to review our hotel following your recent stay with us. I am thrilled to read that you had a great experience at the Sofitel London Heathrow and that your bedroom met all your expectations. Our location is indeed convenient as we are directly connected to Heathrow Terminal 5 via a covered walkway,...

Grimsby, United Kingdom
Reviewed 22 March 2016

I fly from Terminal 5 about twice a year, and the location if this hotel is just the best: you walk from the hotel to the terminal in 3 minutes. The rooms are clean, well decorated and providing good space in superior rooms. The beds are comfortable, the shower is of good power. The resraurant offers excellent food, and the...

Review collected in partnership with this hotel
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Helpful?
2Thank Larissa W
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Larissa W, Thank you for taking the time to share your comments with the Trip Advisor community. I am delighted to read that you found our Reception Ambassadors to be welcoming and your bedroom well decorated especially our “My Sofitel” bed to be very comfortable. It is good that you enjoyed dining in our Restaurants wherein you experienced friendly,...

Maidstone, United Kingdom
Reviewed 22 March 2016

Pleasant stay at the hotel and very handy for an early flight. Well organised and geared towards a smooth travel experience. Hassle and worry free parking too. Staff all very helpful. Would certainly repeat.

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1Thank BlueDiamond41
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear BlueDiamond41, Thank you for taking the time to share your comments with the Trip Advisor community. I am delighted to see that you enjoyed your recent stay with us and that we met all your expectations. Our hotel is indeed conveniently located as we are directly connected to Heathrow Terminal 5 via a covered walkway, offering easy access to...

Cardiff, United Kingdom
Reviewed 21 March 2016

As a regular flyer out of Terminal 5, this is a must before an early flight. Rooms are spacious, staff are magnificent but the plus factor is the short walk to the terminal - no need for those awful Heathrow Hoppa buses which are a rip off. As a Platinum member, I get access to the Club Millesime at the...

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Helpful?
3Thank CCVale
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear CCVale, Thank you for taking the time to review our hotel following your recent stay with us and for being a regular guest of our hotel. I am thrilled to read that you had a great experience at the Sofitel London Heathrow and that we met all your expectations, and more especially with the Club Millesime, which you found...

Oxford, United Kingdom
Reviewed 21 March 2016

It is very unusual these days to get such great customer service from every member of staff you come into contact with. From the moment we checked in with the young lady on reception, to the staff in Vivre where we had our quick breakfast before dashing off to get our flight. We ate dinner and breakfast in Vivre and...

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2Thank Alison A
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear alisona193, Thank you for taking the time to review our hotel following your recent stay with us. Such great comments are a delight to read and I am pleased to know that you particularly enjoyed the service delivered by our ambassadors throughout your stay. We consider our staff to be one of our biggest assets as they always strive...

Stuart, Florida
Reviewed 21 March 2016

We had an overnight in London but didn't want to go far. This is on the airport although a bit of a trek through it. Well worth the walk, though as the rooms were clean and comfortable but just incredibly quiet - like I have never heard before quiet. The rooms are on the smaller side (more typical of a...

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1Thank ejflanagan
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear familytimestravel, Thank you for taking the time to share your comments with the Trip Advisor community. I am delighted to see that you enjoyed your recent stay with us, and that we met your expectations. Our location is indeed convenient as we are directly connected to Heathrow Terminal 5 via a covered walkway, offering easy access to the other...

Anchorage, Alaska
Reviewed 21 March 2016 via mobile

We had a morning flight out of Heathrow by being connected to terminal 5 our stay here made the morning go super smoothly. So nice to catch a bit more sleep. The hotel is very well presented with a wonderful spa & good variety resturants The rooms are super quiet with no plane or traffic noise. I will stay here...

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Helpful?
1Thank aktraveler576
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear aktraveler576, Thank you for taking the time to share your comments with the Trip Advisor community. I am delighted to read that you had a wonderful stay at the Sofitel London Heathrow and that you enjoyed the convenience of our location, being directly connected to Terminal 5 via a covered walkway. I am happy that you were impressed by...

London
Reviewed 21 March 2016

The hotel is excellent and fantastic breakfast. Very convenient for access to terminal 5 and for a business meeting. The only downside was that the room was smelling a bit damp and the bed clothing didn't smell fresh as you would expect in a 5 star hotel.

Review collected in partnership with Sofitel.com
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2Thank almattos
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Almattos, Thank you for taking the time to share your comments with the Trip Advisor community. I am pleased to read that you enjoyed the buffet breakfast in our Vivre Restaurant during your stay as well as found our location very convenient being directly connected to Terminal 5 via a covered walkway. However, I am disappointed to learn that...

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Amenities

Highlights
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Pool
GreenLeadersSilver level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Food & drink at the hotel
Vivre
Vivre
Cuisines: Asian
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Hot Tub
  • Pool
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Concierge
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Only Heathrow Airport hotel with direct access to Terminal 5 via a covered walkway and Terminals 1, 2, 3 / Terminal 4 via courtesy Heathrow Express / Connect rail connection and only 21 minutes from Central London by train. Sofitel London Heathrow boasts 605 non-smoking bedrooms including 27 suites. All rooms include the famous Sofitel MyBed, plasma screen TV and double glazed windows (rooms facing outside have triple glazing). All bathrooms include separate walk-in shower and bath. For your meetings and events, the hotel's conference centre boasts 45 meeting rooms including three executive boardrooms, a tiered theatre and a main room for up to 1,300 delegates. The hotel food and beverage outlets include: La Belle Epoque - 3AA Rosette restaurant serving gourmet French cuisine with contemporary world influences; Vivre - with its open theatre kitchens, Sphere Bar, the Perrier-Jouet Champagne bar and the Tea 5 salon. Leisure facilities include the hotel's Zen Garden, a 24-hour gym as well as a hydro suite with vitality pool, sauna and steam room (chargeable). A hair salon is located on the ground floor. For travellers arriving by car, the hotel offers on-site underground car park as well as Park & Fly packages for up to 15 days. We do also offer transportation to and from the hotel. ... more   less 

Additional Information about Sofitel London Heathrow

Address: Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England
Region: United Kingdom > England > Greater London > Hounslow
Price Range: $219 - $432 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sofitel London Heathrow 4*
Number of rooms: 605
Reservation Options:
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Also Known As:
Sofitel London Heathrow Hotel Hounslow
Sofitel Hotel London Heathrow
Sofitel Hotel Hounslow
London Sofitel
Hotel Style:
#1 Spa Hotel in Hounslow
#1 Business Hotel in Hounslow
#1 Romantic Hotel in Hounslow
#1 Luxury Hotel in Hounslow
#2 Family Hotel in Hounslow
#2 Green Hotel in Hounslow
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Questions & Answers

Here's what travellers have asked, with answers from Sofitel London Heathrow staff and other travellers.
111 questions
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over a year ago

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Questions? Get answers from Sofitel London Heathrow staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Was hard to figure out the shower, but it was a strong one.”
 of 5 bubbles M406JZdianew, 14 Jan 2017 | Read review
“Double room with king bed”
 of 5 bubbles 631annes, 13 Jan 2017 | Read review
“Every room I've ever stayed in is disappointing.”
 of 5 bubbles acaller, 13 Jan 2017 | Read review
“I have no need for any room above the cheapest”
 of 5 bubbles StephenSMuscat_Oman, 12 Jan 2017 | Read review
“A five star hotel and a reputable hotel of Sofitel standard should be able to have a sporting channel or soccer channel on the TV in the rooms. This is long over due and it need management attention. ”
 of 5 bubbles asuas, 12 Jan 2017 | Read review
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