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Sofitel London Heathrow

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Sofitel London Heathrow
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10,158 Reviews from our TripAdvisor Community

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Showing 9,767: English reviews
London, United Kingdom
Reviewed 14 May 2016

Excellent service,great food, comfortable room and bed plus a quick covered walk to T5. Would absolutely recommend staying here before any T5 flights. The sat were really friendly and helpful. The only criticism that they were unable to forward book a room at the Gateick Sofitel for our next trip.

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Helpful?
3Thank Paul M
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Paul M Thank you for taking the time to share your comments with the Trip Advisor community, It is a pleasure to read that you were pleased by many aspects of your stay at the Sofitel London Heathrow, form the comfort of your bed, to the excellent service you received from our Ambassadors. I am also glad to know...

Christ Church Parish, Barbados
Reviewed 14 May 2016

Very satisfying to have a quality hotel option literally at the airport, no annoying shuttle trips to and fro. Very clean and above all comfortable bed and pillow for a quality nights sleep. Highly recommend

Review collected in partnership with this hotel
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1Thank H6666GBtonim
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear H6666GBtonim Thank you for taking the time to share your comments with the Trip Advisor community, I am thrilled to read that you enjoyed the quality of your bedroom and especially the comfort of our Sofitel “My Bed “allowing you a great night’s sleep. It is also good to know that you were pleased by the convenience of our...

EXMOUTH
Reviewed 14 May 2016

I always enjoy my stay here,everything is at hand, the restaurants are excellent and if your stay includes club millennium access a glass of wine and snacks are included free of charge with breakfast at the main restaurant.However the main reason I always stay is peace of mind with parking the car.The car park is beneath the hotel and with...

Review collected in partnership with this hotel
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Helpful?
2Thank James S
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear James S Thank you for taking the time to share your comments with the Trip Advisor community, It was good to welcome you back, and I am pleased to read that you had an excellent experience in our Food and Beverages outlets, and that you enjoyed the comfort of our Sofitel “My Bed “ which you found most comfortable....

Bristol, United Kingdom
Reviewed 14 May 2016

This is the place you most want to be in after a long journey to or from Heathrow. Excellent rooms with all the facilities you could wish for. The dinner and breakfast I had were wholesome and tasty. The reception staff were pleasant and efficient and able to help in any way, making my stay most enjoyable.

Review collected in partnership with this hotel
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2Thank A2894JJmargareth
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear A2894JJmargareth Thank you for taking the time to share your comments with the Trip Advisor community, Such great comments are a delight to read and I am pleased to know that you had a fantastic dinner and breakfast experience in our Food and Beverages outlets where you found the quality of the food offered to be tasty. It is...

Reviewed 14 May 2016

Great location for central London. Friendly staff and overall excellent service. Very good dinning in bar for coffee/tea, and in the main restaurant for an eclectic mix of breakfast offerings. Use regularly, highly recommended.

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2Thank DaleBallinger
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear DaleBallinger Thank you for taking the time to share your comments with the Trip Advisor community, Such fantastic comments are a delight to read, and I am pleased to know that you had another great stay at the Sofitel London Heathrow. I am also glad to read that you enjoyed the excellent service delivered by our Ambassadors throughout your...

San Ramon, California
Reviewed 14 May 2016

Review collected in partnership with Sofitel.com
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2Thank John S
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Marlborough, United Kingdom
Reviewed 14 May 2016

Confusing lift system, designed to stop non-residents getting into room areas. Super-helpful staff in the bar (found an extension cord so I could connect). God place to work while waiting for client meets.

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1Thank Daryl S
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Daryl S Thank you for taking the time to share your comments with the Trip Advisor community, It is a pleasure to see how highly you rated your experience in our Bar, where you found our Ambassadors to be very helpful and accommodating. However I am sorry to read the inconvenience caused by the lift system, designed indeed for...

San Luis Obispo County, California
Reviewed 14 May 2016 via mobile

I was lucky enough to stay at this luxurious hotel for one night with my mother and aunt before heading out on an early flight. We were upgraded upon check in and the suite we were given had our heads spinning! A seperate living room with flat screen tv and very comfortable sofa bed, 2 bathrooms - 1 impressive master...

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1Thank Skullatone
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Skullatone Thank you for taking the time to share your comments with the Trip Advisor community, I am thrilled to read that your stay at the Sofitel London Heathrow exceeded your expectations, and that you were particularly pleased by the quality of your upgraded bedroom which you found very spacious, and well-appointed. I am also glad to know that...

Loomis
Reviewed 13 May 2016

Very nice, super clean, and so very quiet and convenient to the Airport. I will defenitly be staying here on my next trip to the UK weather it's on business or personal travel. I would recondmend this hotel to anyone who needs to or wants to stay near Heathrow. It's a great and professional place to stay.

Review collected in partnership with this hotel
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2Thank Dave H
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Dave H, Thank you for taking the time to review our hotel following your recent stay with us. Such great comments are a delight to read and I am pleased to know that Sofitel London Heathrow met all your expectations, from your bedroom, to the service delivered by our ambassadors. Thank you for recommending us. We greatly appreciate your...

Milan, Italy
Reviewed 13 May 2016 via mobile

The hotel is Very nice ... Close to T5Heatrow airport But personally it's not 5⭐️L... Positive opionion: free late check out ... In conclusion it's a Normal business hotel... I suggest it for short periods ...food is good ... Late service! Thanks

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Thank 71MU84mu
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear 71MU84mu, Thank you for taking the time to share your comments with the Trip Advisor community First and foremost please accept my apologies as I was disappointed to read that your experience on your last visit did not meet your expectations. At Sofitel London Heathrow, we strive to deliver a high level of service throughout all our outlets and...

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Amenities

Highlights
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Pool
GreenLeadersSilver level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Food & drink at the hotel
Vivre
Vivre
Cuisines: Asian
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Hot Tub
  • Pool
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Concierge
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Only Heathrow Airport hotel with direct access to Terminal 5 via a covered walkway and Terminals 1, 2, 3 / Terminal 4 via courtesy Heathrow Express / Connect rail connection and only 21 minutes from Central London by train. Sofitel London Heathrow boasts 605 non-smoking bedrooms including 27 suites. All rooms include the famous Sofitel MyBed, plasma screen TV and double glazed windows (rooms facing outside have triple glazing). All bathrooms include separate walk-in shower and bath. For your meetings and events, the hotel's conference centre boasts 45 meeting rooms including three executive boardrooms, a tiered theatre and a main room for up to 1,300 delegates. The hotel food and beverage outlets include: La Belle Epoque - 3AA Rosette restaurant serving gourmet French cuisine with contemporary world influences; Vivre - with its open theatre kitchens, Sphere Bar, the Le Bar Parisien invites you to experience classic and trendy cocktails, as well as Champagne selection, and the Tea 5 salon serves delicious cakes and lunch options. Leisure facilities include the hotel's Zen Garden, a 24-hour gym as well as a hydro suite with vitality pool, sauna and steam room (chargeable). A hair salon is located on the ground floor. For travellers arriving by car, the hotel offers on-site underground car park as well as Park & Fly packages for up to 15 days. We do also offer transportation to and from the hotel. ... more   less 

Additional Information about Sofitel London Heathrow

Address: | Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England
Region: United Kingdom > England > Greater London > Hounslow
Price Range: $220 - $480 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel London Heathrow 5*
Number of rooms: 605
Reservation Options:
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Also Known As:
Sofitel London Heathrow Hotel Hounslow
Sofitel Hotel London Heathrow
Sofitel Hotel Hounslow
London Sofitel
Hotel Style:
#1 Business Hotel in Hounslow
#1 Luxury Hotel in Hounslow
#1 Romantic Hotel in Hounslow
#1 Spa Hotel in Hounslow
#2 Family Hotel in Hounslow
#2 Green Hotel in Hounslow
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Questions & Answers

Here's what travellers have asked, with answers from Sofitel London Heathrow staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“check with reception if the room is internal”
 of 5 bubbles ali1965, 24 Mar 2017 | Read review
“Massive hotel so do some research online .”
 of 5 bubbles jaredg286, 21 Mar 2017 | Read review
“The Prestige Suite isn't cheap but it is luxurious so if you can, you really should.”
 of 5 bubbles SarahW137, 20 Mar 2017 | Read review
“We were on the 2nd floor and our room was great.”
 of 5 bubbles ErinLeary, 15 Mar 2017 | Read review
“Book mini suite if taking young kids”
 of 5 bubbles H7765RAandy, 13 Mar 2017 | Read review
5 of 5