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Sofitel London Heathrow

Hotels.comUSD 198*
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Certificate of Excellence
GreenLeadersSilver level
04/06/2017 05/06/2017
1 room 2 adults 0 children
USD 257*
USD 198*
USD 257*
USD 198*
USD 257*
USD 198*
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Sofitel London Heathrow
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10,515 Reviews from our TripAdvisor Community

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Showing 10,108: English reviews
Ennis, Ireland
Reviewed 11 July 2016 via mobile

The Sofitel Heathrow is the only hotel directly connected to T5 so its the perfect place to stay If you have a early departure/late arrival or you just fancy a bit of luxury before your holidays! The rooms at the Sofitel are not huge but of a decent size,some have pretty good airport views if that's your thing. There are...

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Helpful?
1Thank LeisureGuy32
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear LeisureGuy32, Thank you for taking the time to review our hotel following your recent stay with us. I am very pleased to read that your recent stay at Sofitel London Heathrow met all your expectations with the highlights including the convenience of location being the only hotel connected to terminal 5 via a covered walkway. I am also delighted...

Droitwich, United Kingdom
Reviewed 11 July 2016

We booked a prestige suite for my husband my daughter and myself the room we were initially given had no separation between the two rooms which was unsuitable for us the reception staff changed our room to another prestige suite with a separate bedroom and lounge so my daughter was able to watch her film in peace however her sofa...

Review collected in partnership with this hotel
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Helpful?
1Thank Janey438
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Janey438, Thank you for taking the time to review our hotel following your recent stay with us. I am pleased to know that you we were able to accommodate your room preference where you and your family had a relaxing stay to start your holiday. I am also pleased to read that you enjoyed other aspects of your stay...

Caldas da Rainha, Portugal
Reviewed 10 July 2016

I used the hotel because of its location is convenient to my need. I find it comfortable and the staff friendly and helpful. Pity the dining room ran out of the fish and chips, by 9pm, I find them delicious.

Review collected in partnership with this hotel
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Helpful?
1Thank DavidLH39
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear DavidLH39 Thank you for taking the time to review our hotel following your recent stay with us. I am pleased to read that you enjoyed the convenience of our location and that you found our facilities to be comfortable. It is also good to know that you found our Ambassadors to be helpful and friendly during your stay and...

Emsworth, United Kingdom
Reviewed 10 July 2016

One of those hotels which you rarely find, the benchmark which you assess all others under. Impeccable service and rooms, throughout the estate, sadly I was only staying one night for business, one of the rare times I wish had stayed longer. The surrounding area of London Heathrow hotels encourages a high standard purely by vicinity to the airport, this...

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Helpful?
1Thank Giac007
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Giac007, Thank you for taking the time to review our hotel following your recent stay with us. It is always a pleasure to receive such positive feedback and I am delighted that you found our facilities and the service delivered by our Ambassadors to be impeccable and that your overall stay was fantastic. It is also good to know...

Luxembourg City, Luxembourg
Reviewed 10 July 2016 via mobile

All the usual Sofitel standards and an excellent breakfast which is worth having. The location just outside terminal 5 was extremely useful after a tiring journey, a small complaint is that it would have been good if the children's beds were already ready when we arrived in late.

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Helpful?
2Thank Stuart B
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Stuart B Thank you for taking the time to review our hotel following your recent stay with us. It is a delight to read that you enjoyed your stay at the Sofitel London Heathrow and that you were particularly pleased by your breakfast experience in our Vivre restaurant. I am also glad to know that you found the convenience...

San Diego, California
Reviewed 10 July 2016

I have stayed at this property over 30 times because it is so convenient if you are leaving from Terminal 5 in the morning. Room rates vary enormously depending on when you want to stay so be aware of this when booking. The hotel does not recognize loyalty to this particular property and their treatment of frequent guests is unpredictable,...

Review collected in partnership with this hotel
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Helpful?
Thank soissage
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear soissage, Thank you for taking the time to review our hotel following your recent stay with us, and thank you for your loyal visits to Sofitel London Heathrow. It is good to read that you had another great stay at the Sofitel London Heathrow and that you were pleased by the service delivered by our bellboys Ambassadors. However I...

New York City, New York
Reviewed 10 July 2016

Everything was fine, especially the excellent breakfast. The hotel was well-insulated so no aircraft noise was audible. The staff was extremely accommodating. The concierge provided helpful assistance in terms of our chauffeured limousine.

Review collected in partnership with this hotel
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Helpful?
2Thank richardpX7257KX
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear richardpX7257KX, Thank you for taking the time to review our hotel following your recent stay with us. It is a pleasure to read that you had a pleasant stay at the Sofitel London Heathrow and that you particularly enjoyed your breakfast experience in our Vivre restaurant and the soundproof of our facilities. I am also thrilled to know how...

Miami, Florida
Reviewed 10 July 2016

After spending 3 weeks in Great Britain, we decided to spend our last night at the airport and chose the Sofitel as we were leaving from Terminal 5. From the checkin to the checkout, everything was perfect. Great hotel restaurants and bars. The room was immaculate and very well done - I like the features to increase energy efficiency. Will...

Review collected in partnership with this hotel
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Helpful?
1Thank Brion C
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Brion C, Thank you for taking the time to review our hotel following your recent stay with us. I am very pleased to read your positive and valuable feedback regarding our facilities and accommodation and I am particularly thrilled to read that your check-in and check-out experience were perfect. I would like to thank you for your review and...

Scotland
Reviewed 10 July 2016

My stay was perfectly pleasant. The room was good , the room service fast and efficient. The hotel is an easy walk to T5 departures. The internet connection was good and the desk and chair perfect for finishing off some work. Since my departure I keep getting pushilly worded emails from Sofitel asking for a review. This has caused me...

Review collected in partnership with this hotel
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Helpful?
1Thank Scots_tourists
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Scots_tourists, Thank you for taking the time to review our hotel following your recent stay with us. I am thrilled to read that you had a very pleasant stay at the Sofitel London Heathrow and that you enjoyed your fast and efficient room service experience. It is also good to know that the internet connection provided at the hotel...

Dhahran, Saudi Arabia
Reviewed 10 July 2016

This really didn't come up to the standards of the Sofitel that I have been use to. I requested non feather bedding prior to arrival. It hadnt been done and had to call housekeeping several times before it was done. The room I was given smelt strongly of damp. Luckily I was only staying one night. The restaurant part was...

Review collected in partnership with this hotel
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Helpful?
Thank lisa_rippin
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear lisa_rippin, Thank you for taking the time to review our hotel following your recent stay with us. I am thrilled to read that you had a great dining experience in our restaurant where you enjoyed the excellent customer delivered by our Ambassadors. However I am disappointed to read the all the challenges you encountered with you room. As Trip...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Pool
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Vivre
Vivre
Cuisines: Asian
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Hot Tub
  • Pool
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Public Wifi
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Concierge
  • Dry Cleaning
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Only Heathrow Airport hotel with direct access to Terminal 5 via a covered walkway and Terminals 1, 2, 3 / Terminal 4 via courtesy Heathrow Express / Connect rail connection and only 21 minutes from Central London by train. Sofitel London Heathrow boasts 605 non-smoking bedrooms including 27 suites. All rooms include the famous Sofitel MyBed, plasma screen TV and double glazed windows (rooms facing outside have triple glazing). All bathrooms include separate walk-in shower and bath. For your meetings and events, the hotel's conference centre boasts 45 meeting rooms including three executive boardrooms, a tiered theatre and a main room for up to 1,300 delegates. The hotel food and beverage outlets include: La Belle Epoque - 3AA Rosette restaurant serving gourmet French cuisine with contemporary world influences; Vivre - with its open theatre kitchens, Sphere Bar, the Le Bar Parisien invites you to experience classic and trendy cocktails, as well as Champagne selection, and the Tea 5 salon serves delicious cakes and lunch options. Leisure facilities include the hotel's Zen Garden, a 24-hour gym as well as a hydro suite with vitality pool, sauna and steam room (chargeable). A hair salon is located on the ground floor. For travellers arriving by car, the hotel offers on-site underground car park as well as Park & Fly packages for up to 15 days. We do also offer transportation to and from the hotel. ... more   less 

Additional Information about Sofitel London Heathrow

Address: | Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England
Region: United Kingdom > England > Greater London > Hounslow
Price Range: $217 - $456 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel London Heathrow 5*
Number of rooms: 605
Reservation Options:
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Also Known As:
Sofitel London Heathrow Hotel Hounslow
Sofitel Hotel London Heathrow
Sofitel Hotel Hounslow
London Sofitel
Hotel Style:
#1 Business Hotel in Hounslow
#1 Romantic Hotel in Hounslow
#1 Spa Hotel in Hounslow
#1 Luxury Hotel in Hounslow
#2 Green Hotel in Hounslow
#2 Family Hotel in Hounslow
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Questions & Answers

Here's what travellers have asked, with answers from Sofitel London Heathrow staff and other travellers.
123 questions
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over a year ago

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Questions? Get answers from Sofitel London Heathrow staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Book in advance to get a better deal.”
482yulian, 22 May 2017 | Read review
“Room very quiet - car parking view but windows well sound proofed and Hotel has a quiet Zen like feel. .”
keeptrucking, 21 May 2017 | Read review
“Our one, 5210 was great.”
crawfie, 21 May 2017 | Read review
“Book breakfast if you have time”
657teresac, 21 May 2017 | Read review
“Chose a room on the club floor as it includes all the food and drinks you need.”
kgmstives, 20 May 2017 | Read review
5 of 5
Hotels.com
USD 198* /night
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Booking.comUSD 198
SofitelUSD 198
HotelQuicklyUSD 257
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Prices are for 1 room, 2 adults
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