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Sofitel London Heathrow

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Sofitel London Heathrow
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10,373 Reviews from our TripAdvisor Community

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Showing 9,967: English reviews
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Strafford, Vermont
Reviewed today NEW

We arrived after a horrendous day of missed flights etc. Remy at the reception was understanding, calming and helpful. He gave us an upgrade and a free delayed check out which allowed us to regain our senses before our flight home. The hotel is beautiful and the bar is great.

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Helpful?
Thank conimports
Nicosia, Cyprus
HOTEL’S FAVOURITE REVIEW
Reviewed 4 weeks ago via mobile

My experience in the Sofitel Heathrow was limited to 1 night March 06th 2017, however on my travels I can recall staying there on at least one other occasion. This is the very best place to stay if you have to lay over in transit at Terminal 5. It is a little bit of a trek from arrivals to the...

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Helpful?
1Thank Christopher W
About Hotel's Favourite Review
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Christopher W, Thank you for taking the time to post your feedback following your recent stay with us. I am so pleased to read that our hotel met all your expectations from the design and the cleanliness of the room and lobby, to the service delivered by our ambassadors. I am also glad that you enjoyed your gym and...

New York City, New York
Reviewed today NEWvia mobile

I remember staying at this hotel years ago and it's still consistently good. The staff are nice and the rooms are quiet. There's an onsite gym and a really good restaurant onsite. Since I was leaving from terminal 3- I ended up having to take a train to get to where I needed to go so I would definitely check...

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Helpful?
Thank mountainview29
Atlanta, GA
Reviewed today NEWvia mobile

Can't beat this hotel for the convenience to Terminal 5. Fantastic room and amenities. No need for a cab and easy walk into/out of Terminal 5. A bit pricey but worth it for the convenience. Only complaint, a couple of the elevators bypassed floor one from the ground level and we ended up taking the stairs

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Helpful?
Thank 4PickyPeople
Yokohama, Japan
Reviewed yesterday NEWvia mobile

This hotel is well set up for travelers being just 5mins walk from Heathrow Terminal 5. Always plenty of staff to get you checked in and out Always tempted by the various upgraded options and this time took one that included lounge access. Information sheet said breakfast would be 0630 onwards. When I got to the lounge I was told...

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2Thank HJF209
Reviewed yesterday NEWvia mobile

Very lovely afternoon tea served by gentleman named Gulshan. The service was perfect! And the tea was, too. It was the perfect ending to a good holiday. The hotel was quiet, comfortable and location perfect for a terminal 5 departure.

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Helpful?
1Thank Norma H
Dallas
Reviewed yesterday NEW

We had a fairly early flight back to the US and wanted to be close to the airport. This property is right next to terminal 5 so we could sleep longer, get up and ready and not need to depend on anyone to get us there. Staying here worked out well for us. The bed was really comfortable and room...

Review collected in partnership with this hotel
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1Thank powermidget1
London, United Kingdom
Reviewed yesterday NEWvia mobile

Utterly disgraceful customer relation service! I booked at the Heathrow Sofitel but actually I needed the Gatwick Sofitel. Called and emailed to move my reservation from one hotel to the other (being the same owner and same management company should be easy I thought!!!) no one was willing to help. I have been bounced to interns and junior staff who...

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Thank natalegiostra
Reviewed yesterday NEW

the property in nice but over priced for the quality. I guess because of the location as the only hotel connected to Heathrow T5. There should be more competition which will definitely lead to an improvement in the quality. it's over priced for the service provided

Review collected in partnership with Sofitel.com
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Thank natedog29
Carrigaline, Ireland
Reviewed 2 days ago NEWvia mobile

Recently stayed here on my way to India, very convenient to terminal 5, although other reviews had mentioned it was not easy to find, I just followed the signs, room was very nice, I got a bump up which was nice, breakfast was very good with plenty of choice , if and when passing through t5 will definitely stay again

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Helpful?
1Thank MICKDUTCH

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Pool
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Vivre
Vivre
Cuisines: Asian
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Hot Tub
  • Pool
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Concierge
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Only Heathrow Airport hotel with direct access to Terminal 5 via a covered walkway and Terminals 1, 2, 3 / Terminal 4 via courtesy Heathrow Express / Connect rail connection and only 21 minutes from Central London by train. Sofitel London Heathrow boasts 605 non-smoking bedrooms including 27 suites. All rooms include the famous Sofitel MyBed, plasma screen TV and double glazed windows (rooms facing outside have triple glazing). All bathrooms include separate walk-in shower and bath. For your meetings and events, the hotel's conference centre boasts 45 meeting rooms including three executive boardrooms, a tiered theatre and a main room for up to 1,300 delegates. The hotel food and beverage outlets include: La Belle Epoque - 3AA Rosette restaurant serving gourmet French cuisine with contemporary world influences; Vivre - with its open theatre kitchens, Sphere Bar, the Le Bar Parisien invites you to experience classic and trendy cocktails, as well as Champagne selection, and the Tea 5 salon serves delicious cakes and lunch options. Leisure facilities include the hotel's Zen Garden, a 24-hour gym as well as a hydro suite with vitality pool, sauna and steam room (chargeable). A hair salon is located on the ground floor. For travellers arriving by car, the hotel offers on-site underground car park as well as Park & Fly packages for up to 15 days. We do also offer transportation to and from the hotel. ... more   less 

Additional Information about Sofitel London Heathrow

Address: | Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England
Region: United Kingdom > England > Greater London > Hounslow
Price Range: $226 - $482 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel London Heathrow 5*
Number of rooms: 605
Reservation Options:
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Also Known As:
Sofitel London Heathrow Hotel Hounslow
Sofitel Hotel London Heathrow
Sofitel Hotel Hounslow
London Sofitel
Hotel Style:
#1 Spa Hotel in Hounslow
#1 Business Hotel in Hounslow
#1 Luxury Hotel in Hounslow
#1 Romantic Hotel in Hounslow
#2 Family Hotel in Hounslow
#2 Green Hotel in Hounslow
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Questions & Answers

Here's what travellers have asked, with answers from Sofitel London Heathrow staff and other travellers.
123 questions
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over a year ago

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Most rooms quiet with uniform quality so no real advice on room selection - except perhaps avoid one of the (very few) rooms that look out onto the hotel concourse.”
kellerman00, 28 Apr 2017 | Read review
“You will enjoy the ultra modern hotel room at Sofitel Terminal 5...Just slide your door pass into the electric control and you are into a most enjoyable experience...”
richarddP8046RY, 27 Apr 2017 | Read review
“Ask for a room with an outside view also not too far from the elevators.”
Britjonusa, 25 Apr 2017 | Read review
“Milleseme lounge access gives you a "complimentary" evening bar and breakfast. An external room would give you something of a view.”
398kend, 25 Apr 2017 | Read review
“Close to airport but still a bit of a walk”
PermaJetLag, 23 Apr 2017 | Read review
5 of 5