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Renaissance London Heathrow Hotel

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Renaissance London Heathrow Hotel
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1,360 Reviews from our TripAdvisor Community

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Showing 1,295: English reviews
Reviewed 12 July 2016

The hotel was nice and the service was excellent. The best thing about it was the concierge named Kenny who was so helpful with information about our trip. bus routes, trains, and a lot of other great information.His service was excellent.

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Helpful?
Thank Joseph P
James S, Manager at Renaissance London Heathrow Hotel, responded to this review

Dear Joseph P, Thank you for taking the time to review your stay with us on TripAdvisor and we are pleased to hear that you enjoyed your visit. We are delighted to read of your experience at the Renaissance Heathrow, the team and I enjoy welcoming all our guests to the hotel and we are fully focused on customer service,...

Saint-Etienne, France
Reviewed 11 July 2016

If you are on a business trip and have no time to waste, a taxi from Heathrow airport to this hotel will cost you 9 - 11 pounds and will take you there in 2 minutes, much faster and easier than the collective bus which also serves other hotels. Food and beverages at their executive lounge on the 3rd floor...

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Helpful?
Thank ALEX R
James S, Manager at Renaissance London Heathrow Hotel, responded to this review

Dear ALEX R, Thank you for taking the time to review your stay with us, your feedback certainly helps improve the service we deliver. We have investigated room 3116 and replaced the television, with regards to the executive lounge , please accept my apologies for this, we have recently refreshed the offer in here and have received a number of...

Reviewed 11 July 2016 via mobile

Myself and a friend stayed in twin-bed room 1717 for one night (rate included breakfast) in early-July. Pros: -Clean and well-maintained premises. -Light and spacious Reception. Quick check-in. -Four spacious lifts to all floors. -Room 1717 contained: twin beds, bedside table, telephone, table, upholstered chair, chair & desk, large mirror, flatscreen Samsung TV, fridge, suitcase stand, tea & coffee making...

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Helpful?
Thank jonotennis
James S, Manager at Renaissance London Heathrow Hotel, responded to this review

Dear jonotennis, Thank you for taking the time to review your stay with us on TripAdvisor and your 5* rating. We are delighted to read of your experience at the Renaissance Heathrow, the team and I enjoy welcoming all our guests to the hotel , we are fully focused on customer service and it is great to hear the we...

Middlesbrough, United Kingdom
Reviewed 11 July 2016 via mobile

Just a pure excellent hotel very close to Heathrow airport We have stayed here many times poss 2/3 times a year both flying out and just staying and travel into London The hotel offers many amenities As u would expect Of this class Rooms are large and the ones you get and ask for with airport views are just amazing...

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Helpful?
1Thank ANDREW W
James S, General Manager at Renaissance London Heathrow Hotel, responded to this review

Dear ANDREW W, Thank you for taking the time to review our hotel following your recent stay. I’m delighted you enjoyed your stay at Renaissance London Heathrow Hotel and I would like to thank you for your feedback. I do hope we can look forward to welcoming you back the next time you are in the area. Yours sincerely, Stephen...

Santa Monica, California
Reviewed 10 July 2016 via mobile

We needed a one night stay at Heathrow between flights and this seemed like a good choice. There is nothing about this hotel that stands out. It was a 15 Pound cab ride from Terminal 5 and 9 Pounds for a cab to Terminal 3. Our room was a very long walk from the one set of elevators and faced...

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Helpful?
Thank HAZinn
James S, General Manager at Renaissance London Heathrow Hotel, responded to this review

Dear HAZinn, Thank you for taking the time to review our hotel following your recent stay. I’m sorry that we did not meet your expectations during your recent stay at Renaissance London Heathrow Hotel. Rooms closer to the elevators can be allocated on request at reservation or check-in, subject to availability. Our dining options consist of casual dining in Bar...

Minneapolis, Minnesota
Reviewed 10 July 2016

We stayed here for a few days after flying into Heathrow. We really like Marriott properties and while this hotel offers clean rooms, a good gym and free wifi, they have a few service issues to address. Check-in was unacceptably long. There was only 1 person working at the front desk, handling check-in, check-out, currency exchange, and guest questions. My...

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Helpful?
Thank RickyBobbie
James S, General Manager at Renaissance London Heathrow Hotel, responded to this review

Dear RickyBobbie, Thank you for taking the time to review our hotel following your recent stay. I’m pleased you enjoyed your stay at Renaissance London Heathrow Hotel and I would like to thank you for your feedback. Please accept my sincere apologies for the problems you encountered at the front desk, I will ensure these areas are monitored more closely...

Reviewed 10 July 2016 via mobile

No one answering the phone while calling 20times from the airport to sort a ride to the hotel. Was given a room 2KM away from the elevators! Lousy staff.. Completely careless. Sauna closes at 7PM! This is probably the worst experience in any Marriott property. Stay away

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1Thank Khalid G
James S, General Manager at Renaissance London Heathrow Hotel, responded to this review

Dear Khalid G, Thank you for taking the time to review our hotel. Please accept my apologies for the problems you experienced during your recent stay at Renaissance London Heathrow Hotel. I was concerned to hear that you could not reach the hotel by telephone which I will be looking into as a priority. If you could contact me with...

Johannesburg
Reviewed 10 July 2016 via mobile

I had the misfortune of being on the receiving end of a delayed A380 flight yesterday from T5 and the airline arranged for an overnight stay at the Renaissance. Having little idea of what to expect, and after a very negative experience with the airline, the Renaissance couldn't have been a more welcome experience. On arrival of over 300 passengers,...

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Helpful?
Thank Johutch2013
James S, General Manager at Renaissance London Heathrow Hotel, responded to this review

Dear Johutch2013, Thank you for taking the time to review our hotel following your recent stay. I’m delighted you enjoyed your stay at Renaissance London Heathrow Hotel and I would like to thank you for your feedback. I do hope we can look forward to welcoming you back the next time you are in the area. Yours sincerely, Stephen Clayton...

Towcester, United Kingdom
Reviewed 9 July 2016 via mobile

The Renaissance is a nice hotel and the staff are really friendly. The first thing I noticed was as soon as we walked in, it smelt really nice!! I asked at check in for a runway room and luckily there was one left. We got it at no extra too! It was on the side of the hotel and in...

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Helpful?
Thank Anna E
James S, General Manager at Renaissance London Heathrow Hotel, responded to this review

Dear Anna E, Thank you for taking the time to review your recent stay at Renaissance London Heathrow Hotel. I’m delighted you enjoyed your stay with us and we really appreciate your feedback about the hotel and the team. We are very proud of our hotel and offer much more choice in the products and services we offer than a...

Birmingham, United Kingdom
Reviewed 9 July 2016

eviously, most recently around a year ago when the hotel was in the middle of refurbishment work when there were glimpses of how the hotel would look in the future. Fast forward a year and with the exception of the Starbucks in the lobby which was in the process of being refurbished, everything appears to be completed and looking great,...

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Helpful?
Thank adhast
James S, General Manager at Renaissance London Heathrow Hotel, responded to this review

Dear adhast, Thank you for taking the time to review your recent stay at Renaissance London Heathrow Hotel. I’m delighted you enjoyed your stay with us and we really appreciate your feedback about the hotel and the team. Thank you also for your constructive comments about replenishing the buffet more quickly, I will make sure this is acted on. We...

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Discover a modern oasis at the Renaissance London Heathrow Hotel. With a prime airport location and stylish accommodations, our hotel is ideal for both business and leisure travelers. We offer spectacular runway views, soundproof hotel rooms and easy access to central London. ... more   less 

Additional Information about Renaissance London Heathrow Hotel

Address: Bath Rd, Hounslow TW6 2AQ, England
Region: United Kingdom > England > Greater London > Hounslow
Price Range: $122 - $217 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Renaissance London Heathrow Hotel 4*
Number of rooms: 710
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Travelocity and Marriott so you can book your Renaissance London Heathrow Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Renaissance Hotel London Heathrow
Renaissance Hotel Hounslow
Renaissance Hounslow
Hounslow Renaissance
Renaissance Heathrow
Hotel Style:
#2 Luxury Hotel in Hounslow
#2 Spa Hotel in Hounslow
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Questions & Answers

Here's what travellers have asked, with answers from Renaissance London Heathrow Hotel staff and other travellers.
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Questions? Get answers from Renaissance London Heathrow Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Grab a Runway room - 2 and 7s”
 of 5 bubbles Probably2Picky, 24 Feb 2017 | Read review
“Rooms that face the Airport runway offer stunning views of the planes as they come and go and the best vantage point is from the 3rd Floor”
 of 5 bubbles 203petero, 20 Feb 2017 | Read review
“quieter rooms”
 of 5 bubbles Meltonc, 19 Feb 2017 | Read review
“Runway view”
 of 5 bubbles bibsEastAnglia, 18 Feb 2017 | Read review
“The view from rooms facing the runway are amazing”
 of 5 bubbles CaptPiconne, 14 Feb 2017 | Read review
5 of 5