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We stayed here in early June. We had a warm welcome on arrival and the room was large but spoilt by the numerous trees outside which meant no sunlight, no view and therefore cold in the evening. The bed was two singles together and the...More
The staff were wry helpful apart from 1 barmaid that seemed unhappy all the time saying she had to get a train home so better be finished in time, she didn't know me and I don't feel she should be tellin me this. The hotel...More
I play in bridge tournaments so often I stay at the hotel where they tournament is, which means I do not have a choice. This tournament had moved from last year in an upmarket but very poor hotel in York to a very downmarket hotel...More
We had vouchers from buy a gift so 2 couples booked to stay here this weekend 5th and 6th of June. When we booked the receptionist said they had a wedding n the Saturday but we will check you into the quiet part of the...More
I went with friends to a pub quiz hosted at the Craiglands on a Friday night. Staff were really friendly and involved, the questions covered lots of topics and ranged from relatively easy to quite difficult, so everyone on the team could get involved. Drinks...More
Response from TheCraiglandsHotel | Property representative |
It is true we have had quite a few mixed reviews recently, the hotel is investing allot of money into the bedrooms and public areas and this has been on-going for some time. Unfortunately guest who have a... More
It is true we have had quite a few mixed reviews recently, the hotel is investing allot of money into the bedrooms and public areas and this has been on-going for some time. Unfortunately guest who have a negative experience are more likely to leave a review, than a guests who have a good experience leaving a review. I can assure you my team are working hard to give all guests and positive stay and will try to assist with any issues raised during a guests stay.
I would love to have you and your family back to the Craiglands, should you wish to book please contact Claire on through the hotel number and she will ensure you are looked after.