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The Craiglands Hotel

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Traveller (217)
Room & Suite (69)
Dining (5)
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Overview
  • Excellent30%
  • Very good24%
  • Average18%
  • Poor15%
  • Terrible13%
Travellers talk about
“groupon deal”(30 reviews)
“old building”(27 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Non-Smoking Hotel
Restaurant
Room Service
Suites
3 Star Hotel
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Rooms
29 Apr.30 Apr.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,101)
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Traveller rating
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361 - 365 of 1,094 reviews
Reviewed 3 September 2015

I visited the Craiglands for a friends wedding in July 2015, I had only got married myself at a different venue in June 2015 and was really looking forward to seeing my wedding planning buddy enjoy her big day. Booking and planning our weddings in...More

1  Thank Yayhelen
Response from TheCraiglandsHotel, General Manager at The Craiglands HotelResponded 4 September 2015

Dear Guest I am sorry that you were disappointed with your wedding day. I treat all feedback with the utmost seriousness and have investigated this matter since taking over as general manager last month. The Craiglands Hotel hosts almolst 200 weddings and events each year,...More

Reviewed 2 September 2015

nearly ruined my friends wedding day with lies and incompetence if it was for the bridal party the day would have been ruined there unable to co ordinate and manage watch other was doing i watch as a lady on my table had food brought...More

Thank Mrs_Render_
Response from TheCraiglandsHotel, Manager at The Craiglands HotelResponded 4 September 2015

Dear Thank you for your review, we can assure you that the matter has been looked into and will be dealt with accordingly. Kind regards, Gary Naylor General Manager

Reviewed 31 August 2015

This place needs some proper attention to the fabric of the hotel generally, as many parts are in a poor state of repair and/or need cleaning. The service at breakfast is poor as they keep changing the room in which breakfast is served, meaning that...More

Thank DCPUK
Response from TheCraiglandsHotel, General Manager at The Craiglands HotelResponded 2 September 2015

Dear Guest I am sorry that on this occasion that you were disappointed with your stay. I treat all feedback with the utmost seriousness and I am currently investigating this matter. We are currently refurbishing throughout the bedrooms to raise the standards, but I will...More

Reviewed 28 August 2015

The staff were generally helpful. After the first night I requested a change of room as the bed was the worst I have ever slept on ,it was twin beds put together but one mattress was completely different and it was like having a tight...More

Thank Jane S
Response from TheCraiglandsHotel, General Manager at The Craiglands HotelResponded 2 September 2015

Dear Guest Thank you for taking the time to write a review about your recent visit to The Craiglands Hotel. I am really sorry to hear that your stay was not up to expectations, we are currently undergoing refurbishment throughout the hotel and bedrooms which...More

Reviewed 24 August 2015

Just returned from two night break bought by family members under a voucher scheme . Arrived early and Receptionist , Claire , arranged for early occupation which was much appreciated . Allocated Room 108 on first floor which was at front of building over main...More

Thank Dave C
Response from TheCraiglandsHotel, General Manager at The Craiglands HotelResponded 27 August 2015

Dear Guest Thank you for taking the time to write a review about your recent visit to Craiglands Hotel. I am delighted that you enjoyed your stay and we have noted your comments about breakfast, which we have since been addressed. We look forward to...More

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About
Amenities
Top amenities
Restaurant
Free Parking
Room Service
Bar/Lounge
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Room Service
Business Centre with Internet Access
Meeting Rooms
Laundry Service
Banquet Room
Conference Facilities
Dry Cleaning
Multilingual Staff
Things to do
Restaurant
Bar/Lounge
Details
Price range
USD 97 - USD 182 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites
Details
Price range
USD 97 - USD 182 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites
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Traveller (217)
Room & Suite (69)
Dining (5)
Pool & Beach (1)
Family and Play Areas (3)
Questions & Answers
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Tarn P
24 February 2018|
AnswerShow all 4 answers
Response from stevenjul | Reviewed this property |
10 to 15 minutes walk ,about half a mile
1
Vote
Sarah B
30 October 2016|
AnswerShow all 4 answers
Response from TheCraiglandsHotel | Property representative |
Dear Sarah It is true we have had quite a few mixed reviews recently, the hotel is investing allot of money into the bedrooms and public areas and this has been on-going for some time. Unfortunately guest who have a... More
0
Votes
Room Tips
"Avoid 127. 122 is good but is over the wedding reception room so is noisy. 128 is good and quiet. 127 &..."
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"Views from 2nd floor are fantastic"
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"Check how many stairs to your room especially is you find walking a challenge."
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"Ask for a room well away from where the wedding night disco is if you`re not with the party."
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