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The Craiglands Hotel

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916 Reviews from our TripAdvisor Community

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Showing 909: English reviews
Liverpool, United Kingdom
Reviewed 4 days ago NEW

Good ambience old style hotel. Pleasant staff and good evening meal and satisfying breakfast. Within a 15 minute walk into Ilkley town centre (uphill coming back) for shops, pubs and a nice Indian meal.

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Helpful?
Thank Peter S
TheCraiglandsHotel, Guest Relations Manager at The Craiglands Hotel, responded to this review

Dear Guest, Thank you for your kind words, we always appreciate good feedback at the hotel and your comments mean a lot to the team. Please don't hesitate to call our reservations team on 01943 430 001 to book any future stays, Best Regards, Rob Cranley Guest Relations Team

Southport, United Kingdom
Reviewed 1 week ago

Last weekend we visited with a dance school for our Fancy Dress Weekend. Our room was very nice & spacious, as was our friends. There were some issues with getting some rooms warm ( it was snowing), but we were o.k. The food was good and the staff very friendly & efficient. A really enjoyable weekend helped along enormously by...

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Helpful?
Thank Kafoozalum
TheCraiglandsHotel, Guest Relations Manager at The Craiglands Hotel, responded to this review

Dear Guest, Thank you for your kind words it was a real pleasure dealing with you and your group. The fancy dress outfits where superb and the waiting on team from the night loved being involved. We look forward to seeing you again soon, Best Regards, Rob Cranley, Guest Relations Team

Bradford
Reviewed 2 weeks ago via mobile

Rob and I had our wedding reception and evening party at The Craiglands. We had an amazing day and loved every minute of it. Prior to our wedding we spoke with several members of staff about the details of our booking, we wanted everything to go like clock work....and it did. I had previously read some damming and horrible reviews...

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Thank FionaKnox1
TheCraiglandsHotel, General Manager at The Craiglands Hotel, responded to this review

Dear Fiona and Rob Thank you very much for your kind review. It is much appreciated and I can assure you that my team will be delighted to hear that you enjoyed your Wedding day, it was a pleasure looking after you. I look forward to welcoming you both back again very soon. Kind regards, Gary Naylor General Manager

Reviewed 2 weeks ago via mobile

Booked a wedding at this venue for August 2016. Booked it a year and a half in advance. A few months before the wedding day they told us that they had accidentally double booked us and that our booking was cancelled. After loads of arguments, they cancelled the booking of their party, as we had already booked our honeymoon and...

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Helpful?
Thank 1991S
TheCraiglandsHotel, General Manager at The Craiglands Hotel, responded to this review

Dear Guest Thank you for your feedback. We treat all of our comments with the utmost seriousness and I'm sorry for any inconvenience you may have had building to your wedding day and the day itself. Kind regards, Gary Naylor General Manager

Rochdale, United Kingdom
Reviewed 2 weeks ago

We have just returned from a fantastic Dance Weekend at The Craiglands Hotel. The facilities for dancers at the hotel are excellent. The floor is lovely and large. It is long and narrow but it still works for all types of dancing. We took 79 dancers to the hotel. Each of whom had a different experience of the hotel. Mostly...

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Helpful?
Thank Pasodoble13
TheCraiglandsHotel, General Manager at The Craiglands Hotel, responded to this review

Dear Guest Thank you very much for your kind review. It is much appreciated and I can assure you that my team will be delighted to hear that you enjoyed your stay and dance weekend. I look forward to welcoming you back again very soon. Kind regards, Gary Naylor

NW
Reviewed 3 weeks ago

Stopped here as part of a dance weekend, party of 80. From reading the reviews I was expecting the worst but it was not the case. Like all hotels it suffers with the amount of money that needs investing to bring it up to a very high standard but then the cost of the room would mean it being empty....

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Helpful?
Thank thetwoofusNw
TheCraiglandsHotel, General Manager at The Craiglands Hotel, responded to this review

Dear Guest Thank you for taking the time to write a review about your recent visit to Craiglands Hotel . I am delighted that you enjoyed your stay and we have noted your comments about meals, which we are addressing. I hope to be able to welcome you back on your next visit. Kind regards, Gary Naylor General Manager

Bury, United Kingdom
Reviewed 3 weeks ago

We stayed here as part of a dance weekend with a large group of fellow dancers. We've been on a few of these holidays and always have a good time but this hotel is in dire need of some investment in both facilities and staff. First we walked into our room to find the main light had only 1 bulb...

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Thank prefdavid
TheCraiglandsHotel, General Manager at The Craiglands Hotel, responded to this review

Dear Guest, Thank you for taking the time to tell me about your experience here at the Craiglands Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems and...

London, United Kingdom
Reviewed 4 weeks ago

Apologies to any hopeful bride excited by the above title as this is not the venue it thinks it is - as described on the entrance sign. This was the only hotel with free rooms for my stay with a colleague. It was not hard to see why. There is a lack of attention to detail here that any sensible...

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Helpful?
Thank Ian R
TheCraiglandsHotel, General Manager at The Craiglands Hotel, responded to this review

Dear Guest I am really sorry to hear that your stay was not up to expectations, I will be looking into all the points you have raised. If you would like to discuss this with you in person, please could you contact me on gm@craiglands.co.uk. Kind regards, Gary Naylor General Manager

Reviewed 4 weeks ago

The cost of the food in this hotel was very expensive, the portions were very small for the very high price. There was no heating in the bathroom. and the hot water took for ever to arrive at the taps

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Helpful?
Thank Keith H
TheCraiglandsHotel, General Manager at The Craiglands Hotel, responded to this review

Dear Guest Thank you for your feedback. We treat all of our comments with the utmost seriousness and we will be investigating this matter accordingly. Should the bathroom heating become an issue we would have been more than happy to find you an alternative room. I hope to be able to welcome you back, issue free. Kind regards, Gary Naylor...

London, United Kingdom
Reviewed 4 weeks ago via mobile

Great thanks to top senior chef Chris for the most amazing beef pie ever tasted. The food was cooked to perfection. Hotel is well presented and staff are really friendly. Hotel looks great and is easy to find. Will be returning in the future. Many thanks

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Helpful?
Thank derrin2016
TheCraiglandsHotel, General Manager at The Craiglands Hotel, responded to this review

Dear Guest Thank you very much for your review, I am delighted that you enjoyed your visit to the Craiglands Hotel. I'm glad you enjoyed your Beef and Ale Pie, I will pass your thanks onto Chris. I look forward to welcoming you back again soon. Kind regards, Gary Naylor General Manager

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Amenities

Highlights
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Free Parking
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Craiglands Hotel has been welcoming people from across the globe for more than 150 years. This grand Victorian hotel remains the ideal place for business or pleasure, combining modern comforts and facilities with a warm, friendly welcome.Set in 6 acres of beautiful, landscaped grounds and woodland, Craiglands is just a short walk to the historic spa town of Ilkley and the famous Ilkley Moor, with easy access to Leeds/Bradford airport and major business centres. There are 62 guest rooms and excellent facilities to suit all your requirements - 7 conference and banqueting suites, the newly refurbished Brasserie1 Restaurant & adjoining bar with outside terrace to name but a few. For fine dining, banquets, conferences, large corporate events or just to get away from it all, you really must come to Craiglands! ... more   less 

Additional Information about The Craiglands Hotel

Address: Cowpasture Road, Ilkley LS29 8RQ, England
Region: United Kingdom > England > Yorkshire > West Yorkshire > Ilkley
Price Range: $85 - $191 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Craiglands Hotel 3*
Number of rooms: 62
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Also Known As:
Craiglands Hotel Ilkley
The Craiglands Hotel Ilkley, Yorkshire
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Questions & Answers

Here's what travellers have asked, with answers from The Craiglands Hotel staff and other travellers.
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Questions? Get answers from The Craiglands Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Superior rooms are well worth the extra payment. We had a great room and the views were expansive.”
 of 5 bubbles Pasodoble13, 15 Nov 2016 | Read review
“north facing as you get the view of the gardens”
 of 5 bubbles emmaW6330LO, 6 Sep 2016 | Read review
“needs a update to rooms”
 of 5 bubbles makefitltd, 31 Aug 2016 | Read review
“Check if there is a wedding on when you stay and ask for a quiet room if so.”
 of 5 bubbles StoneyJ176, 22 Aug 2016 | Read review
“Room 121 is big and has a huge bed, modern bathroom and blackout curtains”
 of 5 bubbles DebraW708, 20 Aug 2016 | Read review
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