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Quality Inn & Suites Hershey

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Traveller (53)
Room & Suite (29)
Dining (6)
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Overview
  • Excellent20%
  • Very good23%
  • Average12%
  • Poor14%
  • Terrible31%
13 Feb 2018
“Stay for Women’s Conference”
4 Dec 2017
“Nice clean place to stay”
AMENITIES
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Suites
Fitness centre
2 Star Hotel
All hotel details
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Rooms
3 Jun.4 Jun.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (362)
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1 - 5 of 362 reviews
Reviewed 2 days ago via mobile

The beds were comfortable and some of the front desk employees were nice. The tv worked. Other than that... the ac in the room they gave us at first didn’t work but they did give us another room. Also the towels and gator toys were...More

Thank Linda R
Reviewed 2 weeks ago

This was the worst hotel I have ever stayed in! And I will never use this or any other choice hotel ever again, they gave our room away, put all 6 of us in a tiny room, and still charged me for the suite. When...More

Thank Tracey918
Response from ushmacpatel, General Manager at Quality Inn & Suites HersheyResponded 2 weeks ago

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be...More

Reviewed 27 March 2018

I have never dealt with such rude and horrible customer service with any other hotel I have stayed at. I called in to make a reservation and the gentleman on the other end was so rude and impolite. I could not understand him too well...More

Thank Ljc2717
Reviewed 25 March 2018

I checked in Sunday, March 18th, 2018, at 4pm for a business trip. My boss booked the hotel, so I didn't have a say in the matter ahead of time. I was the first one in the entire hotel to check in. The parking lot...More

Thank AVTechtraveler2385
Response from ushmacpatel, Manager at Quality Inn & Suites HersheyResponded 27 March 2018

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be...More

Reviewed 10 March 2018 via mobile

On Thursday afternoon March 8 we observed a customer at the front desk arguing with the general manager. It was terrible. The customer had to call the POLICE to get an extra key to get back into her room. The manager appeared to have lost...More

2  Thank mj2112
Response from ushmacpatel, Front Office Manager at Quality Inn & Suites HersheyResponded 11 March 2018

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We do not give room key to anyone how ask for any room. We do take a ID to make sure you are the guest for that...More

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About
Amenities
Top amenities
Free Parking
Pool
Free High Speed Internet (WiFi)
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Breakfast included
Dry Cleaning
Meeting Rooms
Self-Serve Laundry
Room amenities
Microwave
Things to do
Pool
Fitness Centre with Gym / Workout Room
Heated pool
Indoor pool
Details
Price range
USD 80 - USD 301 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Family Rooms
Details
Price range
USD 80 - USD 301 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Family Rooms
Add Photo Photos
Traveller (53)
Room & Suite (29)
Dining (6)
Pool & Beach (2)
Family and Play Areas (1)
Questions & Answers
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monica c
26 November 2017|
AnswerShow all 3 answers
Response from TERRY_C | Reviewed this property |
Don't believe you can smoke inside. Breakfast was not good. Even the coffee wasn't refilled unless you asked. Then more had to be made. Lavatory off lobby you wouldn't want to use either.
0
Votes
jb9707
13 July 2015|
AnswerShow all 3 answers
Response from WinstonWorldTraveler | Reviewed this property |
Though I had many issues with this hotel, I can tell you there were no bed bugs in the room I inspected. I would recommend inspecting the room you will stay in before checking in and lift the covers off the corners of the... More
0
Votes
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"Choose another hotel."
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"do not stay here"
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