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Fairfield Inn Erie Millcreek Mall

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230 Reviews from our TripAdvisor Community

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Showing 230: English reviews
toronto
Reviewed 13 May 2014

Biggest complaint was the bed - so soft - my back ached for days after! Other than that its your basic small hotel - no bells and whistles - that's for sure! Room was cleaned satisfactorily. Breakfast was edible, I guess. However the location was fantastic if you want to shop! We paid about $120 USD per night - too...

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Helpful?
2Thank dscoochie
FairfieldErie, General Manager at Fairfield Inn Erie Millcreek Mall, responded to this review

Thank you for taking the time to review our hotel. We always appreciate feedback of any kind, and are constantly striving to improve your experience in any way we can. I apologize that you found the beds too soft. I am pleased to see that you found your room to be satisfactory, and the location was just right for you....

WV
Reviewed 12 May 2014

I stayed at this hotel before and recently over the weekend. Marriott has recently upgraded this hotel to a category 5, but I would say it is a category 3 at most. The first room they gave me had a smell of smoke. I went to the desk and asked for another room and they gave me one, but to...

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Helpful?
3Thank ASA203
FairfieldErie, General Manager at Fairfield Inn Erie Millcreek Mall, responded to this review

I am so sorry to hear of the negative experience you had while staying at our hotel. We strive to provide the best service to you, and we have clearly missed the mark with your stay. I am pleased to see that we were able to provide you with a resolution that you found to be satisfactory. If you require...

Centennial, Colorado
Reviewed 12 May 2014

The room was basic, but fine. There was no market or area to purchase sodas or anything.The breakfast provided was scarce at best. But the thing that really frustrated me was the staff. Multiple times I waited quite awhile at the front desk waiting for assistance. I also asked for a late check out, as I had an interview that...

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Helpful?
Thank Ashley B
FairfieldErie, General Manager at Fairfield Inn Erie Millcreek Mall, responded to this review

Thank you for your review. I would like to apologize for the many service letdowns you experienced during your stay at our hotel. We strive to exceed our guests' expectations, and I take it personally when we fail. I am sorry that we were unable to meet your expectations. Please contact me directly if you would like to discuss this...

Toronto
Reviewed 1 May 2014

Have stayed @ all the Marriott banners from Ritz Carlton to the 3 star banners. First time @ Fairfield Inns and found the room very, very basic. Disappointing versus the competition in Erie. Staff were friendly. That's not the issue.

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Helpful?
1Thank DAD11
FairfieldErie, General Manager at Fairfield Inn Erie Millcreek Mall, responded to this review

Thank you for taking the time to write a review about the Fairfield Inn. I apologize that you did not find our hotel brand to your liking. I do appreciate that you found our staff friendly. We do pride ourselves on being able to provide excellent service for our guests, and we thank you for recognizing that.

Toronto, Canada
Reviewed 14 April 2014

We lucked out when we used Priceline for the first time and ended up at the Fairfield Inn. This was a quick stop over on our way to Florida, so I probably wouldn't have paid the rack rate. The staff were very friendly. The breakfast was great. The room was clean and comfortable. Nothing bad to say at all.

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Helpful?
Thank Shannon D
Medina, Ohio
Reviewed 28 March 2014

I walked away from this hotel being absolutely impressed by the cleanliness and gracious staff. We are from Ohio and were doing some shopping in Erie when I came down with the sore throat and cold from h*ll. We drove up and luckily got the last room on a Saturday evening ($91 plus tax for two dbl bed room). When...

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Thank Metoer1962
Newmarket, Ontario
Reviewed 16 March 2014

Staff were all incredibly friendly and helpful, but as a brand loyal traveller, I was surprised with the average stay. Rooms were clean and roomy, beds were very comfortable and that is why I choose to spend the additional money. But this time I felt like I overspent. I believe that the room I stayed in needed to be refurbished....

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Helpful?
Thank mbjiswheremyheartis
FairfieldErie, General Manager at Fairfield Inn Erie Millcreek Mall, responded to this review

Thank you so much for taking the time to write a review. I am pleased to hear that you are such a loyal traveler to our brand. I am glad that you found your room to be clean and comfortable, and that your children enjoyed swimming in our pool. You are correct in stating that we are a bit more...

York Haven
Reviewed 15 March 2014

Was very disappointed in this Fairfield Inn. In Erie for business but this hotel was filled with loud and boisterous kids with families. Doors open and slammed shut at all hours, there was no control of noise by the front desk or employees. They seemingly did not hear the noise. This was very disconcerting because of needing rest for meetings...

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Helpful?
Thank cruizn302
FairfieldErie, General Manager at Fairfield Inn Erie Millcreek Mall, responded to this review

We sincerely regret the disturbance you experienced. Our location does have a lot of leisure travelers, and that can occasionally can mean more activity and noise in the hotel, as much as we try to contain it. We do value all of our guests and certainly do not want to lose your business. We would like to discuss the matter...

Cleveland, Ohio
Reviewed 4 March 2014

Hotel had a very sub-standard breakfast with scrambled eggs, 1 make your own waffle machine, breakfast cereals, toast, gravy and biscuits. Stale apples and juice machine. Breakfast area was way too small for hotel size. 24 hour coffee and tea was nice. Fairfield management could take note that other hotels have added extra room for the breakfast area, it just...

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Helpful?
Thank emsiess
FairfieldErie, General Manager at Fairfield Inn Erie Millcreek Mall, responded to this review

Thank you for your review. I would like to apologize for the many service letdowns you experienced during your stay at our hotel. We strive to exceed our guests' expectations, and I take it personally when we fail. I would love for you to contact me at the hotel directly to discuss this in more detail so that we can...

Pittsburgh, Pennsylvania
Reviewed 18 February 2014

While Maria at the front desk was indeed very friendly and gave us a lovely welcome, our 1 night stay was less than ideal. We stay in a lot of hotels and have never written a review, but this stay warranted one. First, we had trouble getting in through the front door with our luggage! Only one single swing door...

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Helpful?
1Thank goodnight2014
FairfieldErie, General Manager at Fairfield Inn Erie Millcreek Mall, responded to this review

Thank you for posting this review and sharing your feedback on what appears to have been a very bad experience at our hotel. Please accept our sincere apology for the long list of service failures you experienced. I would like to discuss the matter directly so that we can work towards a suitable resolution and restore your faith in our...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Free Breakfast
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service

Additional Information about Fairfield Inn Erie Millcreek Mall

Address: 2082 Interchange Rd, Erie, PA 16565-5108 (Formerly Fairfield Inn Erie)
Region: United States > Pennsylvania > Erie
Price Range: $126 - $219 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Fairfield Inn Erie Millcreek Mall 2.5*
Number of rooms: 79
Reservation Options:
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Also Known As:
Fairfield Inn Erie Hotel Erie
Fairfield Erie
Erie Fairfield Inn
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Questions & Answers

Here's what travellers have asked, with answers from Fairfield Inn Erie Millcreek Mall staff and other travellers.
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6 months ago

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Questions? Get answers from Fairfield Inn Erie Millcreek Mall staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“top floor near back”
 of 5 bubbles D7218KUkellyk, 30 Nov 2016 | Read review
“ice machines are only located on 1st and 3rd floor.”
 of 5 bubbles Germain1000, 5 Sep 2016 | Read review
“Rooms are great; breakfast is awful”
 of 5 bubbles valeriec17, 20 Aug 2016 | Read review
“If you do not like stairs or elevators for your pets, request a first floor room.”
 of 5 bubbles JLH1952, 18 May 2016 | Read review
“Upper floors are quieter.”
 of 5 bubbles 251scottw, 4 May 2016 | Read review
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