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Hilton Garden Inn Erie

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#6 of 38 Hotels in Erie
Certificate of Excellence
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Hilton Garden Inn Erie
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624 Reviews from our TripAdvisor Community

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Showing 622: English reviews
Lower Burrell, United States
Reviewed 29 June 2016

I would highly recommend the Hilton Garden Inn in Erie, Pa. My Family and I enjoyed spending several days there. It was clean, comfortable and very convenient to dining, shopping, the Casino and Presque Isle.

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Helpful?
Thank Thomas R
JennFisher, Guest Service Representative at Hilton Garden Inn Erie, responded to this review

Excellent!!! That is a very powerful word and we really appreciate hearing that word when describing the Hilton Garden Inn Erie. We work day and night to provide the very best for all of our guests from their first initial phone call to make their reservation. Hearing your kind comments, reassures our staff that our hard work is paying off....

Pittsburgh, United States
Reviewed 29 June 2016

We needed an early check in due to wedding venue and they were most accommodating, as we were driving in from Pittsburgh and the ceremony had a 2:00 start time. We were informed upon the phone request that they were completely booked, however, they made it happen and called me within a short period of time to let us know...

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Helpful?
Thank Pam P
JennFisher, Guest Service Representative at Hilton Garden Inn Erie, responded to this review

Thank you for taking the time to write a review for the Hilton Garden Inn Erie. It was a pleasure accommodating the wedding party and their guests. Our staff works very, very hard to ensure our guests receive their special requests. We guarantee a perfect stay. That is the Hilton Garden Inn promise. Thank you again and we hope to...

Uniontown, United States
Reviewed 29 June 2016

Conveniently located within a lot of restaurants and convenient stores to choose from. Rooms were quiet and staff was pleasant. We stayed as part of a softball tournament and seem like every one was satisfied.

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Helpful?
Thank James H
JennFisher, Guest Service Representative at Hilton Garden Inn Erie, responded to this review

Thank you for taking the time to review the Hilton Garden Inn Erie. We truly appreciate your comments and very happy that your family enjoyed your time with us during the tournament weekend. It was a pleasure to host the Viper softball team and we hope to see you all next year!

Dillsburg, Pennsylvania
Reviewed 26 June 2016

Recently visited the hotel while on business in Erie. Check in was easy, however didn't recognize me as a Hilton Honor guest. My first room was on floor two which my view was right on the roof where the HVAC equipment was and it was very loud and seemed unsafe because you could walk right into the room from the...

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Helpful?
Thank NMay151
JennFisher, Guest Service Representative at Hilton Garden Inn Erie, responded to this review

Thank you for taking the time to review the Hilton Garden Inn Erie. I am pleased to hear that our staff was quick to remedy your concerns about the first room you were checked into. Our maintenance staff will be made aware of the window not latching. We strive everyday to accommodate our guests and to ensure your comfort. Thank...

Reviewed 22 June 2016

Great hotel - comfortable rooms, wonderful people. My kids enjoyed the pool and the hot tub was wonderful! We also really like the coffee bar in the morning and the fruit flavored water in the lobby throughout the day!

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Helpful?
Thank G919INsusank
JennFisher, Guest Service Representative at Hilton Garden Inn Erie, responded to this review

What a great review! Thank you for your kind comments regarding the Hilton Garden Inn Erie. We work very hard everyday to provide our guests with a comfortable experience. It is also very nice to hear your family was able to enjoy our amenities during your time with us. We hope you will visit us again soon! Thank you again!

Boston, United States
Reviewed 20 June 2016

Very comfortable, professional personnel, reliable shuttle and ideal location! If you aren't arriving by plane and drive, the location is right off the highway with free parking! Ideal for families as well, quite a few guests I overheard were driving to Niagara Falls; so perfect stopover point. I have stopped here when driving from Maine to Missouri!

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Helpful?
Thank Ray C
JennFisher, Guest Service Representative at Hilton Garden Inn Erie, responded to this review

Thank you for taking the time to review the Hilton Garden Inn Erie! We appreciate your comments regarding your stay and are very pleased you enjoyed your time with us. We hope to see you again soon! Thank you again!

Edmond, Oklahoma
Reviewed 19 June 2016

Not the "Hilton" normal experience. Pool was so cold my 9 year old wouldn't even stay in it, his teeth where chattering. First time that has happened, especially with an indoor pool. The whirlpool said the temp should be 101. Temp scan was 72. Rooms were good. Staff did not speak to us unless we spoke first, including check-in and...

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Helpful?
Thank Stace424
JennFisher, Guest Service Representative at Hilton Garden Inn Erie, responded to this review

Thank you for taking the time to review the Hilton Garden Inn Erie and we truly do appreciate your feedback regarding your stay. I apologize as you did not receive the "normal Hilton" experience. Our pool/whirlpool was going through maintenance during your stay and I apologize that your family was not able to enjoy it to the fullest. We hope...

Reviewed 19 June 2016

Made me realize why I chose the Hilton family of hotels and inns for my Honors membership. Felt like I was treated as a king. The friendliness of the breakfast crew and choice of breakfast was worth getting. The supper crew was helpful in my selection for the meal.

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Helpful?
Thank edwardwa2016
JennFisher, Guest Service Representative at Hilton Garden Inn Erie, responded to this review

Thank you! Thank you! This is a great review of the Hilton Garden Inn Erie and we truly appreciate you taking the time to write such great comments. Our staff gives 100% everyday to keep our guests happy and satisfied. We are very lucky to have such a great restaurant in our hotel that makes breakfast/dinner very convenient for our...

A TripAdvisor Member
Level Contributor
3 reviews
Reviewed 19 June 2016 via mobile

Liked the overall setup. Was on a business visit, 4 days stay..Nice friendly staff, shuttle service to business location, airport shuttle services available. Hotel joints like Applebee's near by. In house restaurant safari grill was good too.

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Thank A TripAdvisor Member
JennFisher, Guest Service Representative at Hilton Garden Inn Erie, responded to this review

Thank you for taking the time to review the Hilton Garden Inn Erie. We appreciate your comments regarding your business trip. Being comfortable away from home is very important and I am very happy we were able to offer that during your stay. Thank you again for your feedback and we hope to see you again soon.

Rome, NY, United States
Reviewed 18 June 2016

I stay at this property two or three times a year. The hotel is good, not great but pretty good. The front desk staff needs some help. They weren't really rude, but they were far from friendly and inviting. The best thing this hotel has going for it, it the breakfast staff. Beth (the chef) and Jennifer (the waitress) were...

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Helpful?
Thank OldBull2
JennFisher, Guest Service Representative at Hilton Garden Inn Erie, responded to this review

Thank you for taking the time to review the Hilton Garden Inn Erie. We appreciate your comments regarding our staff, as we try very hard each day to be friendly and helpful to all guests and I agree 100% with your statement regarding customer service. Thank you again for your feedback and we hope to see you again soon!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
  • Kitchenette
  • Smoking rooms available
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Laundry Service
Official Description (provided by the hotel)
The Hilton Garden Inn Erie hotel is located nine miles away from the Erie International Airport in the heart of the Peace Street Business District - with downtown Erie and the waterfront Bayfront District only ten minutes away. You'll also find that we're near the Splash Lagoon Indoor Water Park, Waldameer Water World, the Erie Zoo, Presque Isle State Park, and the Presque Isle Downs & Casino. Guests who stay at our hotel enjoy our free WiFi, on-site lounge/restaurant, fitness center, indoor pool with hot tub, room service, flat-screen HDTVs with premium cable, in-room microwaves and refrigerators, as well as our 24-hour business center and on-site convenient store. Upgrade to a suite with separate sitting area and large whirlpool tub. We're also adjacent to the Ambassador Banquet and Conference Center featuring 21,000 sq. ft. of event space. ... more   less 

Additional Information about Hilton Garden Inn Erie

Address: 2225 Downs Dr, Erie, PA 16509-4793
Region: United States > Pennsylvania > Erie
Price Range: $132 - $252 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Erie 3*
Number of rooms: 104
Reservation Options:
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Also Known As:
Hilton Garden Inn Erie Hotel Erie
Hotel Style:
#4 Business Hotel in Erie
#5 Family Hotel in Erie
#7 Romantic Hotel in Erie
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Erie staff and other travellers.
10 questions
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Questions? Get answers from Hilton Garden Inn Erie staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Avoid the first floor- you will be near the pool and a loud hallway.”
 of 5 bubbles BrianO271, 30 Nov 2016 | Read review
“Low Floor facing lake....quieter”
 of 5 bubbles davidhF9671IR, 5 Nov 2016 | Read review
“ask about an upgrade!! :)”
 of 5 bubbles michmoo, 30 Sep 2016 | Read review
“Stay away from noisy elevators.”
 of 5 bubbles 815jh, 18 Aug 2016 | Read review
“High Floor”
 of 5 bubbles BrianO271, 1 Aug 2016 | Read review
5 of 5
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