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Extended Stay America - Pittsburgh - Carnegie

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Extended Stay America - Pittsburgh - Carnegie
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94 Reviews from our TripAdvisor Community

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Showing 92: English reviews
Reading, Pennsylvania
Reviewed 1 week ago

Checked in on Thanksgiving Night. The place is a mess. First room they gave us was not yet cleaned at 8:30 PM second room was on the smokers floor but marked non smoking. smelled bad. Burns in the carpet, closet is a joke as it is just a shelf and no hangers, dirt under the bed, 2 black rolling chairs...

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Thank peterE6244TT
Reviewed 27 October 2016 via mobile

Nice hotel just outside Pittsburgh. 15 min drive to Heinz Field. Big rooms, up to date and a good value. Hotel staff was very polite and helpful. Breakfast was a bit disappointing. Location of the hotel is right off the highway but otherwise nothing to eat nearby.

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Helpful?
Thank WIBadger10
Manager_11525, Manager at Extended Stay America - Pittsburgh - Carnegie, responded to this review

We appreciate you taking the time to share your experience and for choosing to stay with us. I am glad you were well taken care of by our staff and found your room accommodations, especially the spaciousness, to your liking. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.

Pittsburgh, Pennsylvania
Reviewed 9 October 2016

The staff at the Carnegie Extended Stay were very friendly and helpful while I was there. They were efficient and helped me to take care of any issues (very few) that I had with my room right away. My room was clean and I had everything I needed there. Great crew!

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1Thank randijames7
Manager_11525, Manager at Extended Stay America - Pittsburgh - Carnegie, responded to this review

Thank you for taking the time to write a review of your stay. I'm thrilled that our friendly and helpful staff was able to provide you with a great stay. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.

Vancouver, British Columbia, Canada
Reviewed 3 October 2016

We bid this hotel from priceline because priceline says this hotel has same rank of hampton inn and holiday inn express. After checking in, I realized I made a big mistake. The room is very old. The bed sheet even has some old dirty spots. The worst of all, the hotel does not clean the room during your stay. you...

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Helpful?
Thank Jian Y
Manager_11525, Manager at Extended Stay America - Pittsburgh - Carnegie, responded to this review

Thank you for your recent review of your stay. I am sorry to hear that your room was not completely satisfactory. To prevent this from happening again, my team is reviewing our room cleaning procedure to make sure its being done correctly. Thank you very much for providing us with your feedback. If you would like to discuss this further,...

St. Louis
Reviewed 30 September 2016 via mobile

Desk staff were pleasant. The General Manager provided excellent follow through service in addressing a time sensitive request. The accommodations appeared overpriced; however, hotel GM and booking.com worked together to match best pricing and discounts per patron's request. No coffee pot in room. No breakfast was offered. Our Room had a stove with burners, full frig, and "kitchen" sink with...

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Helpful?
Thank Joseph-Thom
Manager_11525, Manager at Extended Stay America - Pittsburgh - Carnegie, responded to this review

Thank you for taking the time to write a review of your stay. We appreciate the kind comments about our pleasant staff; however, we apologize that you experienced some noise issues during your stay. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. I do hope that you will return to our...

Reviewed 25 September 2016 via mobile

Staff was nice. You have to ask for a coffee maker, coffee etc. The room smelled like someone had smoked even though I requested a non smoking rooms and the sign in the room said "no smoking." The bedsheets were dirty and the walls are very thin. Convenient to the highway but more than a mile to decent restaurants.

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Thank Alicia W
Manager_11525, Manager at Extended Stay America - Pittsburgh - Carnegie, responded to this review

Your feedback is very important. Thank you for sharing. I sincerely apologize that you experienced several cleanliness issues during your stay. I really appreciate you bringing this to our attention. Our staff have been addressed on the issue so it can be rectified and that cleanliness does not fall through the cracks. We hope that you will give us the...

Boston, Massachusetts
Reviewed 29 August 2016

location was good, right off highway, easy access. This is a short-term residential hotel, a variety of cooking smells wafting through the hallway, random residents hanging out in the parking lot. You have to make your own ice. Middle of the mattress was sunken.

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Thank Ben M
Manager_11525, Manager at Extended Stay America - Pittsburgh - Carnegie, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. We appreciate the kind comments about our location; however, we apologize that the bed was not satisfactory. Thank you very much for providing us with your feedback! Please do not hesitate to contact me directly, at car2@extendedstay.com, should you wish to discuss this further....

Reviewed 1 August 2016

I arrived before 8:30 and 9 PM after a very long day at the end of my vacation on July 23rd. I was told that despite my reservation that they did not have a clean room for me. It was explained that there was not enough cleaning personnel that day. I have never had this type of problem in all...

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Thank Michael S
Manager_11525, Manager at Extended Stay America - Pittsburgh - Carnegie, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I am so disappointed that your room was not clean upon your arrival. Please accept my apology. To uphold our company's high standards, we will do our best to make sure all rooms are clean and ready for all guests moving forward. Thanks to...

Fort Knox, Kentucky
Reviewed 28 July 2016

I visited this hotel last week while conducting some family business. This hotel is located right next to rte 376 so it makes it easy to get to downtown Pittsburgh or local areas. It is located in a quiet neighborhood. Only hotel at its location. Rooms are satisfactory. This is a hotel if you are traveling on a budget, but...

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Thank oohsixman
Manager_11525, Manager at Extended Stay America - Pittsburgh - Carnegie, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. Thank you for sharing your experience with us! Please feel free to contact me directly, at car2 @extendedstay.com, with any additional comments or questions. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.

Elkridge,MD
Reviewed 18 July 2016

When we checked in, it was obvious that the sheets were not changed based on the number of hairs and other things. It took 2 trips to the front desk to get sheets, and still had to wait for pillowcases because they had no extras. We did not get to sleep until almost midnight. One of the pillows was very...

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Helpful?
Thank tommy8244
Manager_11525, Manager at Extended Stay America - Pittsburgh - Carnegie, responded to this review

I appreciate you taking the time to write a review of your experience with us. The cleanliness issues you described is unacceptable, and I sincerely apologize for your experience. In response to your feedback, I am going to make sure housekeepers are cleaning rooms per our standards. We continually work to improve our hotel, so I really appreciate you providing...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Free Breakfast
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Self-Serve Laundry

Additional Information about Extended Stay America - Pittsburgh - Carnegie

Address: 520 North Bell Ave, Carnegie, PA 15106
Region: United States > Pennsylvania > Carnegie
Price Range: $115 - $216 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Pittsburgh - Carnegie 2.5*
Number of rooms: 116
Reservation Options:
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Also Known As:
Extended Stay America Pittsburgh - Carnegie Hotel Carnegie
Extended Stay America Carnegie
Extended Stay Carnegie
Carnegie Extended Stay
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Questions & Answers

Here's what travellers have asked, with answers from Extended Stay America - Pittsburgh - Carnegie staff and other travellers.
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Questions? Get answers from Extended Stay America - Pittsburgh - Carnegie staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Run away and find another place”
 of 5 bubbles peterE6244TT, 24 Nov 2016 | Read review
“rooms on the south side are quieter”
 of 5 bubbles 53benm, 29 Aug 2016 | Read review
“Get a top floor if possible. Building has 3 floors”
 of 5 bubbles oohsixman, 28 Jul 2016 | Read review
“They have a very large handicapped room.”
 of 5 bubbles SuzanneP755, 5 Jul 2016 | Read review
“They should be similar to eachother”
 of 5 bubbles robint300, 1 Jul 2016 | Read review
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