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BEST WESTERN PLUS Philadelphia Bensalem Hotel

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BEST WESTERN PLUS Philadelphia Bensalem Hotel
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282 Reviews from our TripAdvisor Community

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There are newer reviews for BEST WESTERN PLUS Philadelphia Bensalem Hotel
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Showing 277: English reviews
Bensalem, United States
Reviewed 25 October 2016

The Pool in this is hotel is phenomenal, and relaxing Hot tub. The front desk staff is extremely helpful and welcoming. The complimentary breakfast is good. I would definitely come back when I am in bensalem again. The restaurant and bar at the hotel has great food.l

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Helpful?
1Thank Mike W
Tom K, General Manager at BEST WESTERN PLUS Philadelphia Bensalem Hotel, responded to this review

Mike W. Thank you for your review, we are glad you enjoyed the hot tub and breakfast. We look forward to seeing you again

n/a, United States
Reviewed 18 October 2016

This was the least high quality Best Western facility that I've stayed in, although it met all the basic requirements for location, availability, overall cleanliness, etc. The Breakfast buffet was definitely substandard compared to all of the others I've been in. The rooms were very spacious and comfortable, but the décor was average or below. I thought the price was...

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Helpful?
1Thank Marcia B
Tom K, General Manager at BEST WESTERN PLUS Philadelphia Bensalem Hotel, responded to this review

Marcia B Thank you for taking the time to let us know about your stay. I am glad we met your basic requirements, but I am interested in hearing about the other areas of concern. Please feel free to reach out at tkeating@bwpbensalem.com if you have more comments.

Culpeper, Virginia
Reviewed 11 October 2016

Have been coming to this hotel for years. It has improved a great deal since it was known as a Holiday Inn. After all the years of hearing an elevator would be there - it finally was installed for our visit last year. We were there for a Specialty Dog Show and this hotel served as our Headquarters. Banquet facilities...

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Helpful?
1Thank Kennel_girl2014
Tom K, General Manager at BEST WESTERN PLUS Philadelphia Bensalem Hotel, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. We look forward to seeing you all and the dogs again next year. If I can be of assistance in the future, please don't hesitate to contact me at 2156381500.

Cape Cod, Massachusetts
Reviewed 10 October 2016 via mobile

Had a room on the first floor. Allegedly a non smoking floor. Came through the hallway and it wreaked of smoke. Two rooms had their doors propped open with cigarette smoke pouring out. After dinner we were showering to go out and we discovered the maid had forgotten to give us shampoo. Quick dash to the front desk for some...

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Helpful?
Thank Boxcar37
Tom K, General Manager at BEST WESTERN PLUS Philadelphia Bensalem Hotel, responded to this review

Dear Boxcar37, Thank you for taking the time to tell us about your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. I would like the opportunity to hear more about your stay so we can review this standard with the appropriate staff. At Best Western we strive...

NEW JERSEY, United States
Reviewed 8 October 2016

honestly your average run of the mill chain hotel .. has all the standard amenities etc and friend staff .. the only outstanding exception was the restaurant inside: ben's bbq .. it was AWESOME! .. good food, excellent craft beers on tap, friendly .. go see debbie she'll take care of you!!

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Helpful?
Thank Shawn P
Tom K, General Manager at BEST WESTERN PLUS Philadelphia Bensalem Hotel, responded to this review

Shawn P Thank you for your review regarding your recent stay at our property. Your business is very important to us and we value your feedback. I am glad you found us friendly and enjoyed the BBQ and beer. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior...

Atlantic City, New Jersey
Reviewed 3 October 2016

Stayed at this hotel for a wedding in the area, and this was the recommended hotel. I read the reviews for this hotel and another hotel that was also suggested. This was the better of the two by the reviews. The hotel lobby area is very nice and also the gal at the front desk was very nice. The room...

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Helpful?
Thank MBCS2013
Tom K, General Manager at BEST WESTERN PLUS Philadelphia Bensalem Hotel, responded to this review

Thank you for taking the time to tell us about your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. We will review with staff where to stage our equipment and about leaving them unattended. At Best Western we strive every day to provide a superior customer experience....

St. Augustine, United States
Reviewed 2 October 2016

The staff and experience at this location succeeded our expectations. After being turned away from Four Points with a 3 week advance reservation, we were lucky to have been placed here for the night instead. The hotel, while several miles further than the original hotel, will be our preferred choice for future trips.

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Helpful?
Thank Carol Ann C
Tom K, General Manager at BEST WESTERN PLUS Philadelphia Bensalem Hotel, responded to this review

Shawn P Thank you for your review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will...

Croydon, United States
Reviewed 25 September 2016

The hotel was perfect for the cost that I paid. The internet was a bit choppy but that was the only downside to my stay. The hotel wasn't anything special as far as amenities go, but the kind and helpful staff is what put this place above and beyond my expectations.

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Helpful?
Thank Alexus L
Lebanon, United States
Reviewed 24 September 2016

Had a great stay. Staff is friendly and welcoming. Nick, christina, Bianca and Tasha are helping, caring and accommodating. This a place which I can recommend to friends and family. Clean and smells fresh in the rooms and exterior as well. The beds were comfortable.

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Helpful?
Thank Daniel G
Lexington, United States
Reviewed 19 September 2016

Overall the hotel was good. They matched a competitors price for the 6 night stay. The room was remodeled and met all our needs. It was clean and everything worked. The restaurant actually was very good! The BBQ ribs and pulled pork was one of the very best. Location was also good. We were close to a mall, dining, and...

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Helpful?
Thank Robert P

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free Breakfast
  • Room Service
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Smoking rooms available
  • Suites
  • Accessible rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Free Parking
  • Free Breakfast
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Nestled in the foothills of beautiful Bucks County, the BEST WESTERN PLUS Philadelphia Bensalem Hotel offers exceptional service and outstanding amenities to Bucks County visitors. We are located close to Sesame Place(R), Parx Casino and Philadelphia Mills Mall. Corporate guests love the easy access to I-276, I-95, US-1 and being only 20 miles from downtown Philadelphia. Having free Wi-Fi access, 24-hour business center and flexible meeting rooms makes doing business on the road a pleasure. Our hotel offers a complimentary full breakfast to all of our guests as well as new restaurant and lounge Ben's BBQ & Beer that is open for lunch and dinner and try one of our delicious BBQ plates that will have you come back for more. Our custom catering adds a bit of flair to any meeting in Bucks County. Families know our Bensalem, PA hotel's location means less travel time and more time for fun. Flyers Skate Zone is nearby as well as Sesame Place(R), Peddler's Village and the Philadelphia Mills(R) Outlets. Kids love the Please Touch Museum(R) and the Philadelphia Zoo. Don't miss the chance to bring history to life with a trip to Independence Hall in downtown Philadelphia. After a long day of visiting our local attractions, you can relax in one of Bucks County largest spa tub with our 10 person salt water spa while the kids enjoy our great indoor pool. Our hotel's guests can spend the day experiencing the best of Philadelphia and Bucks County when you allow our Bensalem, PA hotel's staff to serve you. Book your stay today! ... more   less 

Additional Information about BEST WESTERN PLUS Philadelphia Bensalem Hotel

Address: 3499 Street Rd, Bensalem, PA 19020-1547 (Formerly Holiday Inn Philadelphia - NE Bensalem)
Region: United States > Pennsylvania > Bucks County > Bensalem
Price Range: $128 - $169 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN PLUS Philadelphia Bensalem Hotel 3*
Number of rooms: 121
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Also Known As:
Holiday Inn Philadelphia - Ne Bensalem Hotel Bensalem
Holiday Inn Bensalem
Bensalem Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS Philadelphia Bensalem Hotel staff and other travellers.
4 questions
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Questions? Get answers from BEST WESTERN PLUS Philadelphia Bensalem Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We liked our room in the back facing the rear parking lot and forest.”
 of 5 bubbles Tripsteroid, 28 Nov 2016 | Read review
“First floor room was quiet and secure. Windows sealed.”
 of 5 bubbles 269cindyk, 7 Nov 2016 | Read review
“The best room to choose would be in another hotel”
 of 5 bubbles Constable186, 4 Aug 2016 | Read review
“Some rooms are a quite a distance from where you check in, so if you have lots of luggage grab a cart.”
 of 5 bubbles L7161ULsimonb, 21 Jul 2016 | Read review
“Stay somewhere else”
 of 5 bubbles johneisele, 6 Jun 2016 | Read review
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