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Stayed here for 4 nights in May. As usual, I did remote check in, and the room was indeed ready. The front desk experience wasn't great however. As a gold member, I was not welcomed or recognized. I was asked if I had stayed before,...More
Response from lsibert, General Manager at Courtyard Portland TigardResponded 4 days ago
Thank you again for providing us valuable feedback regarding your recent stay. I appreciate being given the opportunity to improve our services and amenities and I hope the email I sent and the compensation helped convey our gratitude for your information and our...More
I’ve been a Marriott guy for a long time and this property was average at best. The staff were not very helpful- I wasn’t recognized as a Gold Elite member and my standard requests for the room I like - high floors away from the...More
1 Thank BourdeauxBoy
Response from lsibert, General Manager at Courtyard Portland TigardResponded 4 weeks ago
Dear Bordeaux Boy,
I apologize for the lack of helpfulness during your recent stay. I do want you to know that we value all of our guests especially our Marriott Rewards members from Basic level to Silver and up to Platinum and do our best...More
Staff on check in were great. Very helpful and professional
Room was excellent. Only complaint is that in the morning when we went to use coffee cups in room they had not been cleaned. Very red lipstick all over the rim inside and outside
Stayed here two nights February 19 - February 21, 2018 for a nearby work conference. This hotel has some nice pluses; nice lobby decor, good location off I-5 interstate, comfy beds, Starbucks located on the ground floor, Keurig Coffee Maker in the room and friendly...More
Response from lsibert, General Manager at Courtyard Portland TigardResponded 7 March 2018
Thank you for taking the time to review your recent stay with us. I am very happy that you enjoyed the amenities that we offer and like our brand new beds. Hopefully you also enjoyed our new "Smart" TVs too!
I am, of...More
The good news is the bistro is nice and the staff is usually good. The bad news is the hotel is horridly maintained.
Upper soap dish missing in shower. So instead of putting a tile piece over it or replacing the tile they just put...More
Response from lsibert, General Manager at Courtyard Portland TigardResponded 8 February 2018
Thank you for taking the time to let us know about your recent stay at our property. We value our guests opinions as they help us to continually improve our services and pinpoint areas that we need to be aware of.
Thank you for reaching out to our Tigard Courtyard for your upcoming visit to Portland. I would love to be able to accommodate your request, but Courtyard hotels do not allow pets. You are in luck however as there is... More
Thank you for reaching out to our Tigard Courtyard for your upcoming visit to Portland. I would love to be able to accommodate your request, but Courtyard hotels do not allow pets. You are in luck however as there is a Residence Inn by Marriott Lake Oswego located less than 1/2 a mile away from us that does allow pets. Please let me know if you need any further assistance securing a room for you and your "very quiet Lab"!
Thank you for your consideration. Enjoy your time here in Portland!
Tigard Courtyard by Marriott
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"Recommend West side rooms, better view and away from freeway"