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Quality Inn & Suites

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281 Reviews from our TripAdvisor Community

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Showing 279: English reviews
Reviewed 2 days ago NEWvia mobile

I frequent this hotel for family visits with Grandma. Wretha is a gracious, efficient night auditor every time. Her smiling face and attention to detail are never failing. I highly recommend this spot

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Helpful?
Thank Mona E
Reviewed 1 week ago NEWvia mobile

I came in distressed because I had an interview in an hour and needed a quick shower. Maurice was a bright ray of sunshine in my day! Fast efficient and I was in my room. Thank goodness there are people like him who take pride in helping customers out.

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Helpful?
Thank Karla G
Spokane, Washington
Reviewed 1 week ago

Absolutely outstanding, safe, clean, joyful and convenient!!! ashley, Murice, Samantha, and Candice were of excellent help/ Food was outstanding, Inn was clean. I'm a regular at this hotel and i see all the same people when i arrive and checkout which makes it feel as close to home as it can be.

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Helpful?
Thank nickwaynebarrett
Escondido, California
Reviewed 4 weeks ago

About two hours after checking into a room on the second floor, my throat felt raspy and my eyes were burning; My wife felt the same way and we could both smell cigarette smoke. When we went out to dinner, we mentioned this at the front desk and were told that the third floor of this hotel was a smoking...

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Helpful?
Thank Mike92026
Alaina H, Front Office Manager at Quality Inn & Suites, responded to this review

Dear Mike92026, Thank you for taking the time to comment on your recent stay with us. I do apologize for our failure to meet your expectations. Your feedback is being passed on to the higher management of our owning company so that we can look into improvements. I do appreciate you bringing these issues to my attention as now I...

Vancouver
Reviewed 2 November 2016

Rooms are small and very tired. Furniture is really old. The toilet almost touched the bathroom door so trying to even turn around in the bathroom was a challenge. Walls were mustard colour. Staff were nice but this is a tired property and was not worth the nightly rate. Time to tear it down and build something new. There was...

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Helpful?
Thank whydotheydoit
Alaina H, Front Office Manager at Quality Inn & Suites, responded to this review

Dear whydotheydoit, I appreciate you taking the time out of your day to comment on your recent stay with us. Guest feedback plays a huge roll in helping us improve as a company. I am sorry to see that we did not meet your expectations during your last visit. Your comments have been passed on to the proper channels. I...

Castle Rock, Washington
Reviewed 27 October 2016 via mobile

Had the best customer service today thanks to Maurice!!! He took very good care of us helping with our reservation when we had problems doing it online. Thank you Maurice for all of your help. You were a lifesaver!!!☺️

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Helpful?
Thank walksfarwoman63
Alaina H, Front Office Manager at Quality Inn & Suites, responded to this review

Dear walksfarwoman63, Thank you for taking the time to comment on your recent stay with us. Guest feedback is important to helping us maintain a high standard of service. I am happy to see that Maurice made such an impression upon you. He is an excellent member of our team and I am glad to hear that you saw that...

Everett, Washington
Reviewed 14 October 2016

I had a king room. It was a very nice sized room that a comfortable chair and desk. The bathroom was a nice size. The staff was very nice. I passed one of the housekeepers in the hallway and she asked me if everything was okay with my room! My room was on the third floor. The window had a...

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Helpful?
Thank TravelLady724
Alaina H, Front Office Manager at Quality Inn & Suites, responded to this review

Dear Valued Guest, Thank you for taking the time to comment on your stay. I am glad to see that you enjoyed your stay with us. Your comments help us find areas to improve upon and I will be looking into our breakfast to see if we can work on those bread issues. I hope that you will consider staying...

Red Bluff, California
Reviewed 3 October 2016

Our room was really clean and we had no problems on check in or check out. Super friendly staff. We were waken up a bit early by a fire alarm that went off for no particular reason. Oh well, it gave us a chance to get a head start on our trip.

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Helpful?
Thank GnJinMX
Alaina H, Front Office Manager at Quality Inn & Suites, responded to this review

Dear Valued Customer, Thank you for taking the time to comment on your recent stay with us. I am happy to see that you and the staff had a good rapport while you were here. I am sorry to here that you had an early wake up due to the fire alarm sounding off. I will be passing this information...

Somersworth, New Hampshire, United States
Reviewed 28 September 2016

Last minute book for college move in day and they were VERY accommodating! Maurice at the front desk was a huge help! Free breakfast every morning was a plus! It is a pet friendly hotel but clean Convenient to lots of shopping and restaurants

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Helpful?
Thank Chris C
Alaina H, Front Office Manager at Quality Inn & Suites, responded to this review

Chris C, I appreciate you taking the time to comment on your stay. I am glad that you enjoyed your stay. Thank you also for your kind words about Maurice. He is an excellent member of our team and I am happy you saw that as well. I hope that should you be in the area again that we can...

Springfield, Oregon
Reviewed 27 September 2016 via mobile

We were there for a birthday stay get away for my partner the front desk associate Grace was wonderful had a great attitude was extremely helpful and had that inviting warming calming spirit that you want to feel when you go to a hotel I can't thank her enough for making our stay easy to check in wonderful to stay...

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Helpful?
Thank juliamjensen
Alaina H, Front Office Manager at Quality Inn & Suites, responded to this review

Julia, Thank you for commenting on your recent stay with us. I am thrilled that our accommodations helped make your special event even better. Thank you also for taking the time to mention Grace and China. Both are excellent members of our team and I am happy that you saw that as well. I will be sure to pass on...

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Amenities

Highlights
  • Free Parking
  • Pool
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Laundry Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Foremerly Travelodge Eugene/Springfield. ... more   less 

Additional Information about Quality Inn & Suites

Address: 3550 Gateway St., I-5 Exit 195A, Springfield, OR 97477
Region: United States > Oregon > Springfield
Price Range: $107 - $148 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn & Suites 2.5*
Number of rooms: 119
Reservation Options:
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Also Known As:
Quality Hotel Springfield
Quality Inn And Suites
Quality Inn Springfield
Springfield Quality Inn
Hotel Style:
#3 Family Hotel in Springfield
#4 Business Hotel in Springfield
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Questions & Answers

Here's what travellers have asked, with answers from Quality Inn & Suites staff and other travellers.
3 questions
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Questions? Get answers from Quality Inn & Suites staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ground floor north side great”
 of 5 bubbles nickwaynebarrett, 29 Nov 2016 | Read review
“Room 216 is really clean and close to the office. Note: there is no elevator.”
 of 5 bubbles GnJinMX, 2 Oct 2016 | Read review
“love the suites!”
 of 5 bubbles emilyfevinger, 12 Sep 2016 | Read review
“stayed on 2nd and 3rd floors - no issues.”
 of 5 bubbles GetAboutGranny, 3 Sep 2016 | Read review
“There are no elevators, so if mobility is an issue, be sure to request a ground floor”
 of 5 bubbles Dejaceo, 28 Aug 2016 | Read review
5 of 5
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