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The Grand Hotel in Salem

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#3 of 23 Hotels in Salem
Certificate of Excellence
GreenLeadersPlatinum level
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The Grand Hotel in Salem
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571 Reviews from our TripAdvisor Community

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There are newer reviews for The Grand Hotel in Salem
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Showing 564: English reviews
Madras, Oregon
Reviewed 20 March 2015

I've known about this hotel for many years but never stayed there until this month when going to Salem for work. From now on, I am staying at the Grand Hotel. The location is great because it is close to many restaurants and close to the Riverfront Park. I also appreciate that the hotel has given attention to the kind...

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Helpful?
Thank jaypoo
kristi_reed, Manager at The Grand Hotel in Salem, responded to this review

THANK YOU so much for your wonderful review of The Grand Hotel in Salem. You are correct, our main goal to exceed each guests expectation, each and every time. I am thrilled to hear we did that for you and are most definitely looking forward to having you stay with us again the near future! Please don't ever hesitate to...

Redmond, Oregon
Reviewed 17 March 2015

spent the night before a long day at assembly hearings at this hotel. Check in was simple, parking in the dedicated garage was easy, lobby is 'grand' with comfy chairs. room was very nice and I slept well. Easy access to a perfectly nice bar and restaurant. No mold... quiet AC unit... comfy bed. But still... I cannot bring myself...

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Helpful?
Thank anne g
Scott S, General Manager at The Grand Hotel in Salem, responded to this review

Anne, Thank you for the comments, we are glad that you found us and we hope to host you again when your travels bring you back to Salem. Scott Snyder General Manager

Tampa, Florida
Reviewed 17 March 2015 via mobile

"nice rooms, free wireless, and the best free breakfast buffet I've ever had! Everything one could dream of in a downtown hotel ! A great underground parking and excellent food. Amazing staff in all areas of service. I woke up everyday well rested and ready for my conference at the convention center.

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Helpful?
Thank Dembito
Scott S, General Manager at The Grand Hotel in Salem, responded to this review

Dembito, Thanks for the wonderful review! It sounds like you were able to really experience our community and we appreciate the feedback. Scott Snyder General Manager

Reviewed 14 March 2015 via mobile

Pleasantly surprised by the Grand. The staff was cheerful and accommodating in every way. Even the GM made his presence known in remedying a lighting situation in the bath. Rooms were well apportioned. The beds extremely comfortable. Great location downtown. KUDOS

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Helpful?
Thank DJ W
Scott S, General Manager at The Grand Hotel in Salem, responded to this review

DJ W, Thanks for the comments about the hotel and staff, I don't typically get kudo's, but am glad that we were able to make your visit more enjoyable and I certainly hope the house hunting trip was successful! Take care, Scott Snyder General Manager

Reviewed 7 March 2015

so, this is a typical US hotel - huge rooms, huge beds, a few things I didn't expect, like microwaves in the bedroom and a special laundry room for guests. Friendly staff, OK location, all that was fine. But I do expect more choice at breakfast. Nothing was made to order. It was just three heated containers of tired tepid...

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Helpful?
1Thank Helen S
Scott S, General Manager at The Grand Hotel in Salem, responded to this review

Dear Fluff35again, I do appreciate your review of our hotel and the Complimentary Breakfast. We strive to meet the expectations of each of our guests. I do apologize that the feasibility of having a cook to order breakfast is just not possible. I presume that you stayed recently, the selection of fresh fruit will be increasing as the availability of...

Salem, Oregon
Reviewed 10 February 2015

Great location, easy check-in, comfortable and well-appointed room. Upgraded to a room with a view for no extra charge. Bentley's Bar & Grill on-site is absolutely wonderful! Slept well, friendly staff. Will go back again

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Thank marymo362
Scott S, General Manager at The Grand Hotel in Salem, responded to this review

Dear marymo362, Thank you so much for the wonderful sentiments. We hope to host you again soon. Scott Snyder General Manager

Reedsport, Oregon
Reviewed 6 February 2015

But up to date comforts. Clean, comfortable room with a nice breakfast. Truly a feeling of being home, not at a hotel. We were here for business but would have no problem staying here for pleasure if we were exploring the states capitol.

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Helpful?
Thank DreaminofMaui
Scott S, General Manager at The Grand Hotel in Salem, responded to this review

Dear dreaminofmaui, Thanks for sharing some of the same sentiments that we feel about the architecture of the lobby/public areas. Without trying to be "stuffy", we hope to present a feeling of being in a big city. We want our staff to present themselves as being very welcoming to complete the experience. Thanks for choosing our hotel, Scott Snyder General...

Victoria, Canada
Reviewed 5 February 2015

Stayed one night in this nicely refurbished hotel. Room was very well appointed and clean. However my room was facing the main drag and the re-necks were racing up and down the street with their diesel pickups all night long making it impossible to sleep. Sounded like a freight train marshaling yard! Also, the bed was very hard and uncomfortable....

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1Thank BRIAN F
Scott S, General Manager at The Grand Hotel in Salem, responded to this review

Dear Brian F., Thank you for the review, we do happily accommodate requests for interior facing rooms when possible. Fortunately, we have a even mix of people that prefer the views the street facing rooms offer and the interior facing rooms. We do hope that if your travels bring you back through the area that you will give us an...

Roanoke Rapids, NC
Reviewed 4 February 2015

Beautiful hotel located in downtown Salem. I enjoyed having a parking garage under the building. Very easy access to the hotel Main Lobby from garage. Plenty of choices for dining in and around the hotel from fine dining to small local establishments.

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Thank Steves557
Scott S, General Manager at The Grand Hotel in Salem, responded to this review

Dear Steves557, We are glad you found us on your travels and thank you for the kind words. Scott Snyder General Manager

Reviewed 4 February 2015

The Hotel Lobby in the Grand Hotel more than makes up for the somewhat dull facade of the building. It is a very find introduction to the hotel, Staff was professional and helpful and were very friendly in accepting my very late check out request which I phoned in when my schedule suddenly changed. The room was large, clean and...

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Helpful?
Thank arcticknight
Scott S, General Manager at The Grand Hotel in Salem, responded to this review

Dear arcticknight, Thank you for the wonderful compliments about the hotel and staff. The team enjoys helping find solutions to our guests needs. Scott Snyder General Manager

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Amenities

Highlights
  • Pool
  • Free Parking
  • Breakfast included
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
GreenLeadersPlatinum level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Self-Serve Laundry
  • Breakfast Available
Official Description (provided by the hotel)
Oversized, Well-Appointed, and newly renovated hotel accommodations in Salem, Oregon. The Grand Hotel in Salem, Oregon features 193 luxurious and comfortable rooms and premier suites. Headquarters hotel for the Salem Convention Center, we are a 100% non-smoking facility. Our room settings are arranged perfectly for business and leisure travelers, conference attendees, small or large families and groups. These are definitely the most elegant, spacious rooms in Salem, Oregon! ... more   less 

Additional Information about The Grand Hotel in Salem

Address: 201 Liberty St SE, Adjacent to the Salem Convention Center, Salem, OR 97301-3509
Region: United States > Oregon > Salem
Price Range: $218 - $301 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Grand Hotel in Salem 3.5*
Number of rooms: 193
Reservation Options:
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Also Known As:
Phoenix Grand Salem
Hotel Phoenix Grand
Hotel Style:
#1 Green Hotel in Salem
#3 Family Hotel in Salem
#3 Romantic Hotel in Salem
#3 Business Hotel in Salem
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Questions & Answers

Here's what travellers have asked, with answers from The Grand Hotel in Salem staff and other travellers.
2 questions
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Puyallup, Washington
2 months ago
San Francisco, California

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Questions? Get answers from The Grand Hotel in Salem staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room on the east side. Great views of the city and the morning sunrise.”
mattbG8807HA, 20 Apr 2017 | Read review
“We had a room facing the inner roof, not the street, so it was pretty quiet, just A/C white noise.”
meredeEetC, 16 Apr 2017 | Read review
“2nd floor family suite = same floor as laundry and pool!”
kristinf931, 11 Apr 2017 | Read review
“Upper floors may be more quiet.”
msjradennis, 6 Apr 2017 | Read review
“Get a room away from the elevator”
L5712XCelizabethl, 3 Apr 2017 | Read review
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