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Holiday Inn Express & Suites Ontario

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Holiday Inn Express & Suites Ontario
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180 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express & Suites Ontario
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Showing 177: English reviews
Tyler, Texas
Reviewed 9 September 2016

We were on a road trip traveling 11 states. The front desk staff and friendly and efficient. They quickly accommodated our requests and we were settled in for the night right away. The breakfast had a nice variety of tasty food. The room was quiet and comfortable. It is a little bit difficult to find the correct access road to...

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Helpful?
1Thank caper2
Management response:

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Crystal W Operation Manager

Vancouver, Washington
Reviewed 4 September 2016

The rooms were very nice....the staff was friendly and very helpful. Nice location...we would stay here again with no hesitation. Thanks very much for the staff at HIE for making our stay a great one!

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1Thank Mullowney51
Management response:

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Crystal W Operations Manager

California Desert, California
Reviewed 4 September 2016

We stayed here on our way through to another state. The bathroom was clean, which is always a must. We were checked in by John, who was friendly and efficient. Unfortunately he left, and the next clerk, Claudia, gave me incorrect information. She was not friendly nor did she give good customer service concerning another issue. Because of her, we...

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2Thank VEFlowers
Management response:

Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, Crystal...

Modesto
Reviewed 4 September 2016

The hotel has a very nice appearance with many amenities. However, I would not stay here again because of multiple issues. The only reason I did not give this property a poor rating is that the place was clean and the employees I talked to were pleasant and polite. Management appears to be unsatisfactory and the root cause of the...

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Helpful?
Thank Modestotrekkerl
Management response:

Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. In regards to some of the issues; We are currently in the process of going through new management. Although this is not an excuse,...

Reviewed 3 September 2016

I've stayed at this location on multiple occasions and have always been satisfied with the facility and staff. If you're heading west and have Boise as a stopover this is another good option that gets you past Boise for a nice fresh start the next morning without having to deal with any traffic. Frequently you can also find yourself saving...

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Helpful?
Thank John H
Management response:

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Crystal W Operations Manager

Tuftonboro, New Hampshire
Reviewed 23 August 2016

I stay at a lot of Holiday Inn Express' and I always find them clean and friendly. This one was no exception. Staff very friendly and helpful and the hotel was very clean. My only complaint was the shower head was not very good. I have thick, long hair and it needs to be a good shower. Also, I wish...

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Helpful?
Thank bjphotography
Management response:

Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, Crystal...

Exeter, United Kingdom
Reviewed 15 August 2016 via mobile

The hotel itself is fine! It's big, lovely rooms, spacious, a great breakfast but when we arrived, we had to ask if the pool was open. It was broken and the pool was the only reason we booked here. The man on the desk didn't seem to care that we were not happy about the pool. In that respect, I...

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Helpful?
Thank Paul R
IHGService, Guest Relations Manager at Holiday Inn Express & Suites Ontario, responded to this review

Dear Paul R, Thank you for posting a candid feedback from your recent stay with us. It is great to know that you were able to appreciate our rooms, breakfast, and the convenience of our location. However, I was concerned to see your disappointment with the unavailability of our pool. I would like to apologize for any inconvenience this issue...

Corvallis, Oregon
Reviewed 14 August 2016 via mobile

My wife and I stayed here 5 years ago and were happy with the room then. So, we booked with them for two stops this month. Stayed four nights ago on our way east and will be there tomorrow night on our return trip home. If you are looking for a great room and need ADA/wheelchair accommodations this hotel does...

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Thank jglu
Reviewed 11 August 2016 via mobile

We have a family of 6 and there was plenty of room for us. Staff was very nice and helpful even though we didn't arrive until really late at night. Breakfast was really good as well. Biscuits and gravy and sausage and eggs was a hearty start to our long trip ahead.

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Thank Jana G
Reviewed 10 August 2016 via mobile

I give a 2 star only because the staff was polite. Our room looked as though it had never been vacuumed or cleaned at all. The carpet was filthy and the furniture quite stained. My 3 year old was barefoot for maybe 20 minutes and the bottom of his feet were grossly dirty from the carpet in that time. Being...

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Helpful?
Thank brunstone
IHGService, Guest Relations Manager at Holiday Inn Express & Suites Ontario, responded to this review

Dear brunstone, Thank you for writing a review about your recent stay with us. I am pleased to hear your positive feedback about the nice staff. We are always happy to provide a consistently clean and comfortable place for our guests. Your concerns about the poor room cleanliness notably with the carpet and furniture will be addressed as soon as...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Laundry Service
  • Self-Serve Laundry
  • Dry Cleaning
Official Description (provided by the hotel)
New hotel in Ontario, Oregon provides comfort & convenience. Welcome to the Holiday Inn Express & Suites in Ontario, Oregon. Our Ontario hotel is halfway between Portland, OR and Salt Lake City, UT, making it ideal for all travelers. Families looking for lodging in Ontario, Oregon will love our smoke-free hotel, located off I-84 and 50 minutes from Boise, Idaho. We are close to local attractions, including Four Rivers Cultural Center, Old Fort Boise, Rinehart Stone House Museum and the Oregon Trail Agricultural Museum. Nearby sights and activities include the Ontario Golf Club, the Vale Murals and the Farewell Bend State Recreation Area.Business travelers will be impressed by the comfort of our Ontario, Oregon accommodations. We offer easy access to companies such as Heinz Frozen Foods, AmeriCold Logistics, Holy Rosary Medical Center and the Oregon Bureau of Land Management. Treasure Valley Community College is just down the street. Our new hotel in Ontario, OR also provides a 24-hour business center with fax, copy and print services and free high-speed, wired and wireless Internet access throughout the hotel. While lodging in Ontario, Oregon you can enjoy upscale amenities including an indoor pool with whirlpool that opens to an outdoor deck with a relaxing waterfall and a Great Room with a cozy fireplace. Also, there is a 24-hour fitness center and a delicious Express Start breakfast. So Stay Smart at the Holiday Inn Express Hotel Oregon. ... more   less 

Additional Information about Holiday Inn Express & Suites Ontario

Address: 212 SE 10th Street, Ontario, OR 97914
Region: United States > Oregon > Ontario
Price Range: $143 - $199 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express & Suites Ontario 2.5*
Number of rooms: 96
Reservation Options:
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Also Known As:
Holiday Inn Express Ontario
Ontario Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express & Suites Ontario staff and other travellers.
3 questions
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Kelowna, Canada
over a year ago
Tulsa, Oklahoma

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Questions? Get answers from Holiday Inn Express & Suites Ontario staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All of the rooms are pretty quiet, but it might be a good idea to be on the side away from the highway.”
 of 5 bubbles 365DeanS, 15 Dec 2016 | Read review
“419 has the most space and lots of windows, I believe it's listed as the executive suite”
 of 5 bubbles A9106GUmikea, 29 Nov 2016 | Read review
“I'd suggest a room facing south to avoid the onramp traffic noise.”
 of 5 bubbles KariW742, 27 Nov 2016 | Read review
“This hotel had government rate rooms.”
 of 5 bubbles ChuckOregon, 23 Nov 2016 | Read review
“Ask for handicap units if booking ahead of time.”
 of 5 bubbles mparker, 15 Sep 2016 | Read review
5 of 5