Loved loved loved soaking in the tub while staring out the ocean and warming up after by the glow of the fireplace. Amazing spot for a romantic getaway that doesn't break the budget. Within walking distance of the casino of easy entertainment. Id recommend this place to any and every one.
We stayed in the most expensive suite and the toilet was clogged from the first flush. There was only 2 towels in the room and had to wait over 30 min for more to be brought to us. The provided toiletry smelled terrible and was unusable and the bed squeaked very loudly and was hard as a rock When we asked to move room we were told nothing was available. When asked for a refund upon checkout was told all they can offer is an apology. Worst experience in a luxury suite ever. Wont be returning here ever again. I now have to file a dispute with my credit card company because I wont be paying for this. Do not stay here!
I had heard that the Starfish was a very romantic getaway. We were not disappointed! The room, with the Jacuzzi tubs overlooking the ocean, the gas fireplace, and the awesome couch made for an incredibly restful experience. We will definitely come back here again and again and again.
The shining light here is a woman named “Lovetea” who was exceptionally pleasant and helpful making our reservation. Unfortunately, that’s as far as it goes. We showed up at 1PM on the off chance that, on a Monday, the room might be ready knowing that we had requested an early check in. The room wasn’t ready and that was fine. We went and grabbed lunch and came back at 4PM. We’ve been around the world and have never been treated as poorly as we were by the “Guest Services Lead,” Megan. Megan Is quite possibly the most offensive person we have ever encountered upon check-in at any property. Check in time was 4PM and, knowing we arrived in town early, the room still wasn’t available until AFTER 4PM. Others were checking in without incident, but our room still wasn’t ready. When we voiced our displeasure with the situation and treatment we were receiving, Megan asked if we still wanted to stay there knowing full well that the room was paid for in advance. She was encouraging a paid guest to go elsewhere. The room was great and we had a hot tub on the balcony, oceanfront. Unfortunately, Megan ruined the experience and we simply cannot support a place who trains and/or hires staff who treat their guests with such malice. There are plenty of other options available and we will be sure to pass along our experience to friends, family and reviewers. Also the room wasn’t entirely cleaned. There was dirty laundry and a used napkin on the floor by the bed. …
We stayed in the 2 bedroom pacific suite with the hot tub on the deck. This was our second stay, but first since end of construction. Worth every penny! Rooms were comfortable and wonderful staff at the counter! There is no housekeeping daily service due to Covid but the staff were very accommodating with towels and any other needs.