Let me start by saying I know it’s Covid and things are hard. But there are some basic items that I think need to be addressed with this hotel. You walk in the door and there is a huge cart of dirty sheets sitting in the kitchen area where breakfast will be in the morning. Not good. The lobby has mud on the floor - it’s there in the morning as well. There’s dirt in the elevator - there’s a water bottle lid in the elevator - it’s there when you go in it’s there when you leave in the morning. You go to your room and the trashcan is sitting up on the desk it wasn’t even put back on the floor. There are no supplies. No paper cups no coffee no water cups nothing. You have to ask for those at the front desk and the person is frustrated that she had to get these things for you. You wake up in the morning and you go to use their blow dryer and there isn’t one in the room. You call down the first time you get no response. You call down the second time and they tell you they will bring you one. After waiting a half hour you give up. The room is updated the furnishings are nice but the service was horrible.…
This is a newer hotel. The bed was comfortable, the room had good lighting and fancy electric shades. There were good takeaway breakfast options, even in Covid times (although the front desk manager did not make guests wear a mask when getting food). If in town again, we would stay here.
We booked this hotel on a whim for a quick overnight getaway to get a change of scenery and for it's proximity to a beach that seemed like it would be less busy. We arrived right at 3pm to check in and there was a bit of a wait, but they have signs marked to remind people to social distance and they provide a bag of paper cups for water and coffee (avail in lobby). Front Desk Staff were very nice and apologetic for the wait. We were given a double queen room on 4th floor (very close to elevator, but didn't seem to notice noise from it). Hotel seemed busy, so there was usually a wait for the elevator and not everyone respected one party per elevator (although not posted, just a personal preference). Masks are required when outside your room, but I witnessed several people either not wearing properly or not at all and several people would put them on when stepping out of elevator, so I was a bit anxious about riding the elevator after that. Hotel is a short drive to Roads End Recreation Site, which has a parking lot and restroom and a nice big wide beach. It was busy, but there was plenty of room to spread out except when walking down the slight trail to the beach. Double Queen room has modern touches - sink is just inside the door (not in bathroom). We noticed dust or sugar or something on the table just inside the door and after getting home I realized how dirty the carpet was based on how dirty my boys' socks were. So, could definitely use a more thorough cleaning. Room got really warm at night despite trying to adjust A/C - it just wasn't keeping the room cool. A woman was walking around the 4th floor knocking on doors between 8:30-9pm and knocked on our door twice and then saying she had the wrong room. I called the front desk and they said they would take care of it and it didn't happen again that I heard. Walls are still pretty thin, as is the case with most hotels - we could hear people talking loudly in the hallway and the TV from a room somewhere nearby. Hotel is also close to Safeway and several little restaurants. We tried take out from The Pub Fish & Chips and it was good, although they were busy on a Saturday evening). Breakfast is available downstairs - grab and go (yogurt, granola bar, oatmeal packets, individual cereal boxes, packaged muffins) options laid out nicely for people to grab and put in a bag or you can choose hot options that they serve for take out back to your room. Hot options were not the best quality (egg omelet with processed cheese, potatoes, biscuit & gravy, and microwaveable bacon). I don't believe you can eat in the lobby, although one couple was apparently given permission by a staff member, despite another staff member telling them they could not. The next morning we noticed police activity at the hotel and what appeared to be the escorting out of some people who may have taken up residency. Due to the police cars and this party's car, we could not leave the property right when we wanted to and had to wait in our car for about 15 minutes before being able to drive out. Overall, was nice to get out of town for a change of scenery and nice that we found availability on such short notice, but not sure was worth the $230 - especially due to some of the clientele of the hotel.…
Traveled there for business. We will not ever be using this hotel again. The hotel is not kept up and had multiple maintenance concerns and they also treat guests like liars when concerns are brought up. Management is a joke and has no customer service skills and the employees are nice but worn down. Sad to see a hotel going down such a bad path. I won't even bring up the problems we had with reservations saying one thing then management turning around and saying "we would not say that" even though it was repeated to multiple people in my company. The frustration of this reservation, being treated like a liar, and the maintenance concern makes it so that my people and I will never stay here again and make me question ever staying in a Holiday Inn again.
At first glance the room is perfect. As you start moving about the room and try to get comfortable small things start to become visible. 1. The shower and toilet. The area these were put into is TINY. This is the only area you can change clothes with any privacy. Trying to turn around in that room is nearly impossible. With the size of the suite there was plenty of room to expand this tiny area. 2. A suite to me implies a closed off bedroom. The bed is not closed off but open to the rest if the room. No privacy at all. 3. The coffee/microwave/refrigerator area. There is no light to see what you are doing there and way to close to the door. 4. Though the room has a modern feel the chairs are extremely uncomfortable to sit and watch TV in. The room has a great number of outlets and usb ports for charging. The room darkening shades are fantastic. The walls and ceiling are super thin. Get a top floor if you can. The elevator was broke the entire time we were there and our room was right next to the stairwell. You could hear every footstep on the stairs. This was very inconvenient and led to poor sleep. The location is great. Minutes to the beach or casino by car or walking. …
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