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We booked this through Travelocity which we usually have good luck with. Parking lot full of potholes, gravel and dust. Hallway carpet very dirty, spotted and stained and smelled of tobacco smoke. Sliding door and screen didn't close or latch properly so had to use...More
Our room had spider webs on the ceiling and wall, the electrical sockets all were loose, and could wobble about an eighth of an inch, the sliding glass door couldn't be locked, and had a piece of tubing, to lock it, along with looking like...More
1 Thank Codfthr
Response from gmlilg, Property Supervisor at La Grande InnResponded 8 June 2017
Good Morning, I would like to start off by sincerely apologizing about the inconvenience you experienced at our hotel during your recent visit as a result of your room. I want you to know I take all these comments seriously and appreciate you bring it...More
While the property needs a bit of maintenance, it was convenient to the highway as well as several restaurants and gas stations. It was exactly what we needed after a day of driving through the mountains. The free breakfast was cold cereal, muffins, hardboiled eggs...More
1 Thank melbob2015
Response from gmlilg, Property Supervisor at La Grande InnResponded 18 April 2017
Thank you for taking the time to review your stay with us. My staff and I appreciate the feedback we receive from all our guests. We are and older hotel and it seems there is always something to continuously being working on and we try...More
My over the road truck broke down, and was towed to La Grande where my teammate and I stayed a week. Picked this one just because of many food options nearby -- in walking distance.
Having had overnight repairs before, am accustomed to be treated...More
1 Thank CrewsGiles
Response from gmlilg, Property Supervisor at La Grande InnResponded 1 April 2017
Thank you for taking the time to give us such a great review. My staff and I take great pride in treating all of our guest kindly by saying hi, how are you, or can we help you? Anything less would not be customer service...More
My company had a job out here for one night....thank god for only 1 night at this hotel. I don't know hy we couldn't go somewhere else but leave to someone to NOT do research.
This hotel is VERY old and smells bad because carpets...More
1 Thank C M
Response from gmlilg, Property Supervisor at La Grande InnResponded 27 March 2017
Good Morning, Thank you for taking the time to share your comments and concerns with us. I would like to apologize that your stay with us was anything less then satisfying, guest satisfaction is important to us. Thank you for bringing this to my attention...More