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Extended Stay America - Portland - Gresham

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111 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Portland - Gresham
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Showing 110: English reviews
Los Angeles, California
Reviewed 26 July 2016

This was about 15-20 outside of downtown Portland and has a great view of Mount Hood. The staff was friendly and really helpful in answering all our questions. The rooms were clean and tidy but the walls were really thin and you could constantly hear people walking around in other rooms. The town itself is nothing too exciting. A good...

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Thank Jessica B
Boise
Reviewed 22 July 2016

When we were at the front desk, I noticed the ceiling taped together, covered in plastic, in two places. When we got to our room, one light was out. Plus, no drinking glasses, no shampoo or hand cream. I do not take shampoo with me when we stay at a motel, assuming it is provided. We decided to call the...

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1Thank Val L
Reviewed 14 June 2016 via mobile

Smells of cigarettes and sweat throughout the entire hotel, stains on the carpet, towels, and furniture. The staff wasn't exactly the friendliest, cheap bedding, toilet seat falling apart, location wasn't exactly the greatest, But to top it off I found pubic hair in the sheets. Not worth the price at all- might as well have stayed in a cheap motel....

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Thank Itsel F
Vancouver, Washington
Reviewed 26 April 2016

We stayed at the Extended Stay Gresham and loved the experience. Easy to find, very clean and the staff was very friendly. Free Coffee, fruit, Wi-Fi all excellent quality. The room was very nice, plenty of tv channels, lots of natural light and plenty of lamps.

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Thank Filadelphia F
Manager_11525, General Manager at Extended Stay America - Portland - Gresham, responded to this review

Thank you so much for posting a review of our property. I truly appreciate your kind comments regarding our friendly customer service, convenient amenities, and our comfortable accommodations. I’m thrilled we were able to provide you with a home away from home experience! Once more, thank you for posting your review. We look forward to having you visit with us...

Bucks. UK
Reviewed 25 April 2016

Right by the I-84 so easy to find but also right under the flight path for Portland Airport and we found the rooms were really not very well soundproofed from the outside or inside so the noise of planes landing was intrusive. We had a room on the non-interstate side which was otherwise quiet from outside, but the rooms facing...

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Thank helenakitt
Manager_11525, General Manager at Extended Stay America - Portland - Gresham, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. Your comments in regards to the amenities at the hotel are much appreciated; yet, I was disheartened to read about the service issues you experienced. To make sure this doesn't happen again, I am going to retrain our front desk staff to ensure each...

Lompoc
Reviewed 3 January 2016 via mobile

We had paid the $35.00 fee plus additional $5.00 daily fee to have our room serviced to have our bed made, trash taken out and new towels. Greatest concern is the trash as I booked the room for a week because it had a kitchen and I did cook. I didn't think food trash in the room was a good...

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1Thank Mary W
Manager_11525, General Manager at Extended Stay America - Portland - Gresham, responded to this review

Thank you for your recent review of your stay. I sincerely apologize for the housekeeping issues you experienced. As this hotel’s manager, I can assure you that I have coached our staff to ensure we are responding to guest needs in a timely manner. Thank you very much for providing us with your feedback. Please contact me, at gre@extendedstay.com, if...

Vancouver, Washington
Reviewed 27 December 2015

Did not go with high expectations. The room turned out to be ok. While the room was clean enough, it needed a good deep cleaning. The kitchen area was very basic. There was a 2 burner cooktop, a single sink, a full size fridge, and a small microwave. The room did not come stocked with dishes. However they had dishes...

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Thank Bill D
Manager_11525, General Manager at Extended Stay America - Portland - Gresham, responded to this review

Thank you for your recent review of your stay. I sincerely apologize that we were unable to exceed your expectations. In response to your feedback, I will make sure we are thoroughly inspecting rooms prior to guest arrivals as well as clearly communicating our amenities. Thank you very much for providing us with your feedback. If you would like to...

Los Angeles, California
Reviewed 26 December 2015

Christmas gifts for my family were left in room, and went missing. After numerous inquiries they could not be located, a promised phone call from manager was never received. Suspect these items were stolen by hotel staff as nobody else had access to room.

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Thank skigeoff02
Manager_11525, General Manager at Extended Stay America - Portland - Gresham, responded to this review

Thank you for taking the time to write a review of your stay. The situation and lack of follow through you described is unacceptable, and I sincerely apologize for your experience. In response to your feedback, I will use your comments as a training tool to ensure that our communication is improved. Thank you very much for providing us with...

Kihei, Hawaii
Reviewed 30 October 2015

We checked in no problem nice lady at the desk. Left to eat, came back and pulled back our sheets to find several body hairs from prior guests. the lady came and changed our sheets of which my wife finished the job because she was trying to help us and answer phones etc, no problem . The kicker was in...

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Thank Leanajasentennison
Manager_11525, General Manager at Extended Stay America - Portland - Gresham, responded to this review

The feedback provided in your review is much appreciated. I sincerely apologize for the service issues you experienced. To make sure this doesn't happen again, I am going to personally coach our staff to ensure they are consistently checking the front desk area for guests as well as being aware of their countenance and manner in which they address customers....

Maricopa, Arizona
Reviewed 27 September 2015

I always have a wonderful experience when I stay at this Extended Stay! The staff is so awesome!!! They always take care of all of my needs & wants. There is always Plenty of Parking available. It seems that every room has a beautiful view of something pretty to look at. The rooms are very comfortable & roomy. Everything you...

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1Thank Jon H
Manager_11525, General Manager at Extended Stay America - Portland - Gresham, responded to this review

I want to thank you for taking the time to post a review of your stay. I am thrilled that we were able to accommodate your needs with a home away from home experience! Once more, thank you for posting your review. We look forward to having you visit with us again in the future.

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Portland - Gresham

Address: 17777 NE Sacramento St, Gresham, OR 97230-5951
Region: United States > Oregon > Gresham
Price Range: $111 - $178 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Portland - Gresham 2.5*
Number of rooms: 104
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Also Known As:
Extended Stay America Portland
Extended Stay Portland
Portland Extended Stay
Extended Stayamerica Portland Gresham
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Questions & Answers

Questions? Get answers from Extended Stay America - Portland - Gresham staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“There is a freeway on the north side.”
 of 5 bubbles turbo825, 20 Mar 2017 | Read review
“I think top floors on the highway side might have great mountain views”
 of 5 bubbles Lily2342, 31 Jan 2017 | Read review
“thin walls”
 of 5 bubbles Y9860FJjessicab, 25 Jul 2016 | Read review
“Ask to be far from elevator”
 of 5 bubbles vall447, 21 Jul 2016 | Read review
“Odd number rooms face away from the interstate highway. I did not hear any road noise from my room.”
 of 5 bubbles 623BillD, 26 Dec 2015 | Read review
5 of 5