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Holiday Inn Express Oklahoma City-Penn Sq

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Holiday Inn Express Oklahoma City-Penn Sq
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56 Reviews from our TripAdvisor Community

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Showing 56: English reviews
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The Colony, Texas
Reviewed 3 weeks ago

They provide great service and were ready for me at check-in. The breakfast was always full and they carried everything most Holiday Inn Express locations do. The printer in the business center was broken. I would come back though.

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Helpful?
Thank Chris C
HIE O, Front Office Manager at Holiday Inn Express Oklahoma City-Penn Sq, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. I will be sure to share your kind words with our front desk staff as well as our breakfast attendants. We hope you will visit us again. Sincerely,...

Tahlequah, Oklahoma
Reviewed 3 weeks ago

I have stayed at this hotel before on business at the BGCO. The customer service is always pleasant and helpful. The room was clean, and updated. The bathroom was well stocked with thick towels, and the bed was very comfortable & soft which made for a restful night of sleep.

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Helpful?
Thank PBA03
HIE O, Front Office Manager at Holiday Inn Express Oklahoma City-Penn Sq, responded to this review

Thank you so much for taking the time to provide your feedback. Our guests satisfaction is so important to us and we love sharing with our team when we've done well! Thanks again for your kind words. We hope you visit us again! Kristen Klingensmith Front Office Supervisor

Birmingham, Alabama
Reviewed 14 January 2017

Room was clean and convenient. Staff was friendly. Hotel the night I was there was VERY quiet and sleeping a dream-pardon the pun:-) Breakfast good and woman working the area very nice. Other than the maids knocking 3 times in the morning of checkout and me saying "I'm leaving at 11:30 still" all was good--highly recommend.

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Helpful?
Thank MaxDugan
HIE O, General Manager at Holiday Inn Express Oklahoma City-Penn Sq, responded to this review

Thank you very much for taking the time to provide us with feedback. I am glad you enjoyed your stay. We are working with our housekeeping department to improve the checkout process, to ensure our guests are not interrupted! Please think of us again, in the future. We appreciate your business Amber R General Manager

Velp, The Netherlands
Reviewed 4 January 2017

Friendly staff and clean room. Perfect location to check out what was hip and happening in Oklahoma City. Close to our favorite restaurants, record shops, Target and restaurants right around the corner. Great price too.

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Helpful?
Thank bootsman78
HIE O, Front Office Manager at Holiday Inn Express Oklahoma City-Penn Sq, responded to this review

We would like to thank you for taking the time to review your experience at our hotel. Our staff prides themselves on aiming to provide excellent customer service and pleasant conditions for our guests stays. I will be happy to share your kind words with them! Thank you again! Kristen Klingensmith Front Office Supervisor

Reviewed 4 November 2016 via mobile

Needed to stay overnight. I was able to book online quickly. The staff was very friendly and I was able get to my room quickly. The location is pretty ideal and I was able to get in and out easily. I would stay again.

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Helpful?
Thank Daniel B
HIE O, General Manager at Holiday Inn Express Oklahoma City-Penn Sq, responded to this review

Daniel B, Thank you so much for your feedback! I am glad you enjoyed your stay. Please think of us again, for any future visits to OKC Amber R

Ottawa, Canada
Reviewed 19 October 2016

We drove from North-West Arkansas to OKC on a Saturday to pick-up my daughter and return on Sunday. We traveled with my wife's folks and had a wonderful stay at the HIE. Even the M.I.L. was happy. We enjoy HIE properties all over Canada and the USA and always find then to be clean, up-to-date and friendly; very good value...

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Helpful?
Thank Jason C
HIE O, General Manager at Holiday Inn Express Oklahoma City-Penn Sq, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us, and that we were able to delver on your expectations of the Holiday Inn Express brand! We hope you will visit us again. Sincerely, Amber R General Manager

Oklahoma City, Oklahoma
Reviewed 11 September 2016 via mobile

I personally made a reservation for my handicapped father-in-law. When I arrived to check-in, the handicapped room was not available. Contrary to AHA law, I was told by the person checking us in that they could not hold a room for us. I later called the manager and was not provided any explanation for why the requested room wasn't held...

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Helpful?
Thank 908san
IHGService, Guest Relations Manager at Holiday Inn Express Oklahoma City-Penn Sq, responded to this review

Dear 908san, Thank you for taking time to share your experience with us. I am sorry to hear that you did not fully enjoy your time in our hotel. We take comments such as these very seriously and would like to follow up with you. I have sent you a private message in an effort to obtain more information. I...

Burkburnett, Texas
Reviewed 18 August 2016

As a frequent business traveler I usually choose Holiday Inn Express, but this particular one has got to be one of my favorites so far for many reasons. First and foremost, the location just rocks! Within a short walk there is a Barnes & Nobles, Half Priced Books, Target, mall, various places to eat, and even a Sprouts grocery store....

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Helpful?
Thank pamelatroester
Management response:

Dear Pamelatroester, Thank you! We appreciate your kind words and your continued dedication to staying with us. Being centrally located gives our guests have the opportunity to experience a wide variety of what Oklahoma City has to offer. At the Holiday Inn Express-Penn Square we take pride in our work. We only want the best for our guests by going...

Lawton, Oklahoma
Reviewed 3 August 2016 via mobile

I was extremely happy with this hotel! We had a king Jacuzzi suite and it was very clean! The shower was kind of small but it was doable! The stuff wasn't as friendly as they could've been when I checked in, but the young man whose name I didn't get that help me not only when I booked the room...

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Helpful?
Thank venicebibbs
Management response:

Dear Venicebibbs, I am pleased to hear that you enjoyed your stay. We take great pride in the cleanliness of our facility. I do sincerely apologize for the inconvenience at check-in, and can assure you that I will personally look into the situation and correct it, though I am pleased that you did have a positive encounter with other staff...

Reviewed 10 July 2016 via mobile

This was a nice hotel that was close to the shopping mall and was close to major hiways. However, upon check-in we were not greeted just asked our name and ID. We were given our room keys without direction of where our room is located. We weren't told about the wifi password or breakfast times. We had to go down...

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Helpful?
Thank Matt P
Management response:

Dear Matt P, As the General Manager of this property, I would like to apologize on behalf of my staff member. This is not the customer service we are known for and it will not be tolerated! Though I can not change this experience, I hope that you give us another chance to show you just how much we value...

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Amenities

Highlights
  • Pool
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Free Parking
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Breakfast included
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Multilingual Staff
Official Description (provided by the hotel)
The Holiday Inn Express Hotel & Suites Oklahoma City-Penn Square is just minutes from the Fairgrounds, Cowboy Hall of Fame, Bricktown, and Downtown OKC. Located between Integris Baptist Medical Center and Penn Square shopping mall. Stay in one of our King Studies, King Suites, King Jacuzzi Suites or 2-room Executive Jacuzzi Suites. Hotel features include free local phone calls and a complimentary Express Start continental breakfast. Enjoy a unique breakfast experience at our new Express Start Breakfast Bar served every morning featuring a selection of fruits, juices, cereals, breads/pastries, and even hardboiled eggs. We have also created the world's best tasting cinnamon roll. Visit Oklahoma City, OK and stay smart at the Holiday Inn Express Hotel. ... more   less 

Additional Information about Holiday Inn Express Oklahoma City-Penn Sq

Address: 2811 Northwest Expressway, Oklahoma City, OK 73112
Region: United States > Oklahoma > Oklahoma City
Price Range: $123 - $167 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Oklahoma City-Penn Sq 2.5*
Number of rooms: 76
Reservation Options:
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Also Known As:
Holiday Inn Express Oklahoma City-Penn Sq Hotel Oklahoma City
Holiday Inn Oklahoma City
Oklahoma City Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Oklahoma City-Penn Sq staff and other travellers.
1 question
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Malvern, Arkansas

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Questions? Get answers from Holiday Inn Express Oklahoma City-Penn Sq staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Request a room on the back side to reduce noise.”
 of 5 bubbles chriscO7205MX, 2 Feb 2017 | Read review
“Top floor is best for avoiding noise and traffic”
 of 5 bubbles pamelatroester, 17 Aug 2016 | Read review
“Ask for a room down the hall from the elevator to get the ambient hallway noise down.”
 of 5 bubbles AttorneyJohn, 22 Feb 2015 | Read review
“There are no "bad" rooms in this one.”
 of 5 bubbles RossM364, 16 Nov 2014 | Read review
“If you want to avoid kids jumping off their beds onto your ceiling.... stay on the top floor. At least they went to bed by 10:00pm.”
 of 5 bubbles jelh47, 28 Jul 2013 | Read review
5 of 5