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Residence Inn Oklahoma City South/Crossroads Mall

142 reviews
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Traveller (23)
Room & Suite (28)
Dining (7)
Overview
  • Excellent48%
  • Very good25%
  • Average16%
  • Poor9%
  • Terrible2%
Travellers talk about
“texas roadhouse”(16 reviews)
“small lobby”(2 reviews)
“front desk”(20 reviews)
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Suites
Fitness centre
3.0 Star Hotel
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Reviews (142)Write a Review
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37
24
13
3
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LanguageEnglish
65
37
24
13
3
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All reviewstexas roadhousesmall lobbyfront deskreal platesyogurtfull size refrigeratormovie theaterfelt like homemaintenance issuespull out sofaluggage cartlounge areafirst morningthe air conditioningwould definitely stay here againbed was comfortablenight stay
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21 - 25 of 142 reviews
Reviewed 29 August 2016 via mobile

I stayed here for 3 nights while in town for a conference. The customer service was the bright spot of the stay. They are very friendly and quick to accommodate you. The rooms are ok. There are some signs of wear. There were two of...More

1  Thank Mattimpact
Reviewed 15 July 2016

I would rate the hotel between a good and a very good based on our experiences. We stayed at the Residence Inn/Crossroads a few weeks ago and had a good experience overall with a few exceptions. The staff is great. Very helpful and attentive, The...More

Thank 2ROBCR
Response from Ben H, Manager at Residence Inn Oklahoma City South/Crossroads MallResponded 17 July 2016

Thank you for staying with us and taking the time to write a review. I apologize about the issues you encountered such as the pull out couch matters Please know that this has been addressed to better prevent this in the future. We definitely understand...More

Reviewed 9 July 2016 via mobile

Our family stayed here for the night and were pleased with our accommodations. The beds were comfy, the rooms spacious, the breakfast was good. My main issue with the place was the $100 pet fee whether you have one or two dogs or you were...More

Thank Cheryl K
Response from Ben H, General Manager at Residence Inn Oklahoma City South/Crossroads MallResponded 12 July 2016

Thank you for your candid review about your recent stay with us. We appreciate the honesty in regards to your Pet fee and the experience you have had with us. we will use your comments to improve our guest satisfaction. We appreciate your loyalty to...More

Reviewed 26 June 2016

Stayed here for 2 weeks on business and, to be honest, they were falling short of my expectations and past experiences with the Residence Inn chain. I'm a bit of a clean freak, not that everything has to be sanitized every day, but I expect...More

Thank FedAgent1896
Response from Ben H, Manager at Residence Inn Oklahoma City South/Crossroads MallResponded 12 July 2016

Thank you for staying with us and taking the time to write a review. I apologize about the issues you encountered with our housekeeping department. Please know that this has been addressed with our room attendants to better prevent this in the future. We definitely...More

Reviewed 1 June 2016

Hotel itself is clean.. We got a suite with 2 bedrooms and both beds were hard and not comfortable. The foldout sofa my son slept on was so bad he ended up sleeping on the floor even though we had the front desk bring him...More

1  Thank candacej2009
Response from Mike B, General Manager at Residence Inn Oklahoma City South/Crossroads MallResponded 2 June 2016

Dear candacej2009, Thank you very much for taking the time to complete a review regarding your stay with us. I am very sorry we fell short of meeting your expectations, but please know that we appreciate feedback such as yours so we can take the...More

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About
Amenities
Top amenities
Pool
Free Parking
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Breakfast included
Hotel Amenities
Free Parking
Breakfast included
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Self-Serve Laundry
Dry Cleaning
Banquet Room
Multilingual Staff
Room amenities
Microwave
Things to do
Pool
Fitness Centre with Gym / Workout Room
Hot Tub
Tennis Court
Heated pool
Indoor pool
Details
Price range
USD 105 - USD 182 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
USD 105 - USD 182 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
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Traveller (23)
Room & Suite (28)
Dining (7)
Questions & Answers
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Room Tips
"There is a $100 non-refundable deposit for pets."
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"Ask for a room that doesn't face the interstate. It can get loud in the morning with the semis."
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"Im a low floor type , so Im biased."
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"Top floor was very quiet."
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