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Residence Inn Oklahoma City South/Crossroads Mall

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Residence Inn Oklahoma City South\/Crossroads Mall
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130 Reviews from our TripAdvisor Community

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Showing 130: English reviews
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Portland, Oregon
Reviewed 3 weeks ago via mobile

So far very good. Free breakfast and evening snacks most week nights. Bed was comfortable and the room was very spacious and clean. The kitchenette did not have an oven but it had all I needed - fridge, microwave, dish washer, 2 burner stove. Have a pool and small gym stuff. Service was very good with a cheerful staff. This...

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Helpful?
Thank Lukiliko
Management response:

Thank you for the kind comments. We strive to do our very best and look forward to having the opportunity to serve you again. Respectfully, Chris de Angeli General Manager

Dallas, Texas
Reviewed 7 January 2017 via mobile

They had a pipe burst so everyone had to use the outside doors and stairs to get to the rooms. I could feel the springs in this low-buck worn out mattress and I had to mess with the thermostat for 10 minutes to get the heat to come on. The decor is totally outdated and tired, and to top it...

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Helpful?
Thank Jay_Johnson_101
Management response:

Mr. Johnson, So sorry for the problems that you incurred during your stay. There was indeed a pipe burst due to the freezing weather. We attempted to accommodate as best we could. The other issues are being rectified to the best of our ability. Respectfully, Chris de Angel General Manager

Lee's Summit, Missouri
Reviewed 13 December 2016 via mobile

Nice! We were comfortable & nice friendly staff. We had a little trouble with the thermostat really being the temperature we set it, but otherwise a great & convenient location. Movie theater & restaurant close for idle time.

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Helpful?
Thank Cara3346
Management response:

Thanks so much for the kind comments. We'll take look at that thermostat issue. Thanks for the heads up. Respectfully, Chris de Angeli

Kansas City, Missouri
Reviewed 11 December 2016 via mobile

It's an older property with some wear and tear. I arrived about 10pm on a Saturday. The person checking me in seemed very unenthusiastic. Since I used mobile check in that morning my keys should have already been made, they weren't. Policy is to acknowledge my Platinum status, she didn't. She did tell me my room number in a loud...

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Helpful?
Thank Field T
phila
Reviewed 20 November 2016 via mobile

Friendly staff! They go out of their way to make you comfortable. Complimentary dessert on Wednesday night. Close to a multi lane multi highway. I could hear the traffic all night. Tired looking. Close to a mall which is only one third occupied.

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Helpful?
Thank vespadue
Management response:

Thanks for the comments and critique. We always aim to do our best. There will be changes coming to the mall area. Respectfully, Chris de Angeli General Manager

Dallas, Texas
Reviewed 24 October 2016 via mobile

We arrived around 5pm and were disappointed the desk clerk could/ would not give us room with a king size bed. She stated that since we booked through a 3rd party like Priceline.com she could not change from queen to king size bed (even though we have changed numerous times in the past). When we went to our room it...

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Helpful?
Thank bikeman4147
Ashbourne, United Kingdom
Reviewed 6 October 2016 via mobile

My wife and I stayed here one night during our LA to NYC road trip in October 2016. It is easy to find with satnav, and free parking. We had a warm welcome, and a very comfortable suite / room (108). Very pleasant staff, and breakfast service. Short, easy (10 minute) drive to downtown. We'd definitely stay here again. If...

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Thank Stephen A
Lebanon, Virginia
Reviewed 29 August 2016 via mobile

I stayed here for 3 nights while in town for a conference. The customer service was the bright spot of the stay. They are very friendly and quick to accommodate you. The rooms are ok. There are some signs of wear. There were two of us in the room one on the pull out sofa and one on the queen...

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1Thank Mattimpact
Junction City, Kansas
Reviewed 15 July 2016

I would rate the hotel between a good and a very good based on our experiences. We stayed at the Residence Inn/Crossroads a few weeks ago and had a good experience overall with a few exceptions. The staff is great. Very helpful and attentive, The Breakfast was great and the employees staffing the breakfast were friendly and had done an...

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Helpful?
Thank 2ROBCR
Ben H, Manager at Residence Inn Oklahoma City South/Crossroads Mall, responded to this review

Thank you for staying with us and taking the time to write a review. I apologize about the issues you encountered such as the pull out couch matters Please know that this has been addressed to better prevent this in the future. We definitely understand that when you with a Marriott brand, you set expectations and I apologize that these...

Reviewed 9 July 2016 via mobile

Our family stayed here for the night and were pleased with our accommodations. The beds were comfy, the rooms spacious, the breakfast was good. My main issue with the place was the $100 pet fee whether you have one or two dogs or you were staying one night or an entire month. This was the highest I have found so...

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Helpful?
Thank Cheryl K
Ben H, General Manager at Residence Inn Oklahoma City South/Crossroads Mall, responded to this review

Thank you for your candid review about your recent stay with us. We appreciate the honesty in regards to your Pet fee and the experience you have had with us. we will use your comments to improve our guest satisfaction. We appreciate your loyalty to the Marriott Brand and hope that you will give us another chance to better serve...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Restaurant
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Hot Tub
  • Tennis Court
Room types
  • Kitchenette
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Dry Cleaning
Official Description (provided by the hotel)
A leader among Oklahoma City, OK hotels, Residence Inn South/Crossroads Mall is your home-away-from-home for short and extended-stays. Our central location is key. Find our comfortable Oklahoma City accommodations at the intersection of I-35 and I-240, just 10 minutes from Will Rogers World Airport, 5 miles from downtown and the Bricktown entertainment district and minutes from Tinker Air Force Base. Outshining other Oklahoma City extended stay hotels, we offer free breakfast, free Wi-Fi, on-site market, indoor pool, fitness center, SportCourt® and evening social hours with free light dinner (M-TH). Our sizeable suites feature separate living areas, fully-equipped kitchens and superb bedding for a full night's rest. Guests of Residence Inn South/Crossroads Mall should take advantage of enticing perks such as Marriott Rewards® and easy group booking. Whether relocating or visiting just a few days, make the favored choice of extended stay Oklahoma City, OK hotels: Residence Inn by Marriott OKC South. ... more   less 

Additional Information about Residence Inn Oklahoma City South/Crossroads Mall

Address: 1111 East I-240 Service Road, Oklahoma City, OK 73149
Region: United States > Oklahoma > Oklahoma City
Price Range: $123 - $216 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Oklahoma City South/Crossroads Mall 3*
Number of rooms: 90
Reservation Options:
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Also Known As:
Residence Inn Oklahoma City South/Crossroads Mall Hotel Oklahoma City
Oklahoma City Residence Inn
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Questions & Answers

Here's what travellers have asked, with answers from Residence Inn Oklahoma City South/Crossroads Mall staff and other travellers.
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Questions? Get answers from Residence Inn Oklahoma City South/Crossroads Mall staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Top floor was very quiet.”
 of 5 bubbles 2ROBCR, 14 Jul 2016 | Read review
“get a room on the end of the building near the stair well.”
 of 5 bubbles FedAgent1896, 25 Jun 2016 | Read review
“Inside rooms away from I-240”
 of 5 bubbles WorldSprinter18, 30 Apr 2016 | Read review
“New bedding”
 of 5 bubbles intuit2, 30 Mar 2016 | Read review
“Clean the coffee maker and stock different sweetners in the room.”
 of 5 bubbles michaelmU5416ZX, 26 Mar 2016 | Read review
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