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Having stayed in just about every hotel in the area I can say with confidence this property is a pass, if there are other options available anywhere near the price. The property has been remodled, but service and cleanliness is subpar at best.More
Response from QIS_GM, General Manager at Quality Inn & Suites DurantResponded 24 April 2018
On behalf of my entire staff; please accept apologies for your stay! We absolutely hate it that you didn't like your stay! We will work to resolve any issues you had; and it is our sincere hope that you will change your mind, and stay...More
I stayed at this hotel for two and half weeks for work, and while there I had my medication stolen from me, and yes i did a police report and of course the hotel management and hotel maids denied it. I had a do not...More
1 Thank Justicebelinda
Response from gmok419, General Manager at Quality Inn & Suites DurantResponded 4 April 2018
We always appreciate our guests telling us about their stay! On behalf of the entire staff; please accept our apologies for the issues you had, while staying here. We always want our guests to thoroughly enjoy their stay; and absolutely hate it that you had...More
Rooms are beat up, closet doors missing, wallpaper coming off the walls, grout is filthy, our beds appeared to be upside down , you don’t flip pillow tops, the sheeted surface was horrible we didn’t sleep at all, ice machine broken on 2, ice in...More
1 Thank 355charlesa
Response from QIS_GM, General Manager at Quality Inn & Suites DurantResponded 2 March 2018
On behalf of me entire staff; please accept our sincere apologies on the stay you had. We strive to give all our guests the experience that they deserve; and expect, and hate it when we do not measure up. We will work to resolve the...More
Although the reviews seemed a little scary, I went ahead and booked the hotel. Staff was amazing. So helpful and courteous. Hotel is done with renovations and I thought it looked fine. It’s not a high end hotel, but it was clean and close to...More
Thank Brandi M
Response from QIS_GM, General Manager at Quality Inn & Suites DurantResponded 15 February 2018
Thank you for your review of our property! We love it when our guests' enjoy their stay! Cant wait to see you again.
First, I cannot believe the rates charged for a sub-class QI...two different rates for Sat and Sun nights, dropped 15.00 but still way over priced for what should have been no more than a 65.00 room. 100.00? Really?
The room...a/c unit was falling out of...More
Response from gmok419, General Manager at Quality Inn & Suites DurantResponded 8 December 2017
We appreciate all feedback! On behalf of my entire team; please accept our apologies for the experience you had. We failed to meet your expectations; and we absolutely hate that. It is my sincere hope that you will stay again, to see the changes we...More