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Husband and I were traveling back home from a Memorial Day trip. Could not find a hotel room on our route (all booked) so we went 20 miles further and got the last room which was a handicap room at this hotel ( no big...More
Thank Delores N
Response from Patty M, Director of Sales at Holiday Inn Express WilmingtonResponded 21 June 2016
I am so sorry that you didn't find the hotel to be what you expected. Please give us a call so that we can make it right with you. We sincerely apologize for the inconvenience.
We are looking into the matter so that it doesn't...More
We had a nice time in Wilmington and this hotel was in a nice location. Staff was friendly and the room was clean. It was a smaller community and the other visitors seemed very kind. There was an Aldies and Family Dollar right next to...More
Response from Patty M, Director of Sales at Holiday Inn Express WilmingtonResponded 15 June 2016
We are very fortunate to have a great location. Our staff does an absolutely awesome job every single day. It is surprising what the community of Wilmington has to offer. Please return to have another excursion around our city!
Director of Sales
I use IHG brand hotels every chance I can because they are always staffed by friendly people, clean rooms, and a good complimentary breakfast (at most). My only complaint here is that this one was close to our daughters volleyball tourney, and I told them...More
Thank Nate D
Response from Patty M, Director of Sales at Holiday Inn Express WilmingtonResponded 19 April 2016
NateD, thank you for taking the time to write us a review. I totally understand the disappointment of your two daughters when they found that the hot tub had been removed. Unfortunately, we had to make a very difficult decision about that hot tub, sometimes...More
We traveled to Wilmington with my in laws for the Corn Festival with my 2 month old son. It was our first trip with him and I was apprehensive but everything went so smoothly. The rooms were very clean and comfortable and the staff were...More
Response from Patty M, Director of Sales at Holiday Inn Express WilmingtonResponded 25 February 2016
Oh smkymtnlover, traveling with a little one can be so traumatic, I am so glad that we were able to help your first outing to be one that went smoothly and will now be memorable. I am so proud of our staff, they do work...More
Service was excellent. I was most impressed with Jeanine following up with me the next day to let me know I had left my Kindle behind. She made arrangements to ship it to me - definitely went the extra mile. Also received a great recommendation...More
Thank Donald S
Response from Patty M, Director of Sales at Holiday Inn Express WilmingtonResponded 27 January 2016
Thank you so sharing with others the great experience that you had during your stay with us at the Holiday Inn Express, Wilmington, OH. I will definitely share with Jeanine how much you appreciated that she went the extra mile making sure that...More