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While the hotel is under renovation and the construction dirt, noise and hassle can be excused, the lack of service can not.
It took them three full days to attach a cord to the phone in the room to make it useable. Four days into...More
Thank Jeff R
Response from Patty M, Director of Sales at Holiday Inn Express WilmingtonResponded 6 June 2017
I want to thank you for your understanding about all of the construction. I do agree with you about the customer service. We will use your comments for training and promise that this will not happen again. I do hope that you will...More
Checked into the HIE on the way through Ohio. Had stayed here before and it was ok; the pretty typical HIE which is usually good. Now I have a IHG card and am a frequent flyer with HIE and usually get a decent room; not...More
Response from Patty M, Director of Sales at Holiday Inn Express WilmingtonResponded 8 December 2016
Justaflyfiser, I am truly sorry that you didn't have a good experience when you stayed with us. I did do some research and wasn't able to find that we received an email from you. I did forward your information on to my General Manager and...More
We were in town for work. The location was convenient to our job, food and shopping. Overall the room was clean, spacious and comfortable for our week long stay. Breakfast was good. WiFi was good as well. The beds were firm, but comfy with 2...More
Response from Patty M, Director of Sales at Holiday Inn Express WilmingtonResponded 16 November 2016
ftblchic76, we love reviews like yours. When you have a great hotel stay and all goes well, life is good.
I do hope that you get to stay with us again, maybe next time it will be for pleasure and not for work!
In town for a horse show. If you are showing at Roberts Arena World Equestrian Center, this is one of two nice hotels nearby at which to stay, Hampton next door being the other. Not too far to run back and forth from the show...More
Thank Casi V
Response from Patty M, Director of Sales at Holiday Inn Express WilmingtonResponded 28 July 2016
Your kind words Casi V make our day. Our staff works so hard to make sure that our guests have a great stay and your sharing with us that you did just that is perfect. We love the Robert's Arena all the contestants and people...More
Husband and I were traveling back home from a Memorial Day trip. Could not find a hotel room on our route (all booked) so we went 20 miles further and got the last room which was a handicap room at this hotel ( no big...More
Thank Delores N
Response from Patty M, Director of Sales at Holiday Inn Express WilmingtonResponded 21 June 2016
I am so sorry that you didn't find the hotel to be what you expected. Please give us a call so that we can make it right with you. We sincerely apologize for the inconvenience.
We are looking into the matter so that it doesn't...More
USD 101 - USD 167 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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