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Courtyard Cleveland Willoughby

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132 Reviews from our TripAdvisor Community

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There are newer reviews for Courtyard Cleveland Willoughby
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Showing 124: English reviews
Englewood, Ohio
Reviewed 9 June 2015

Let me preface this review by saying that the staff is amazing. Here are my concerns. When we checked in the hotel lobby was extremely hot and we were told that the AC was broken and that they had been trying to fix since winter. It is now June. We were given room 228 and found that the television didn't...

Thank Tammy T
Reviewed 31 May 2015

The hotel is nice and clean, but nothing too special. The bar was very small compared to the other Courtyard's I have stayed at. The woman checking us in was a bit rude, but other than that, it was fine. Compared to other hotels in the area, this is definitely the nicest. We didn't use the pool, but it looked...

Thank RealLifePamAndJim
Chicago, Illinois
Reviewed 29 May 2015

The hotel's best quality is the location. The lobby has been redone, per typical Courtyards that want to charge $8 for coffee and a bagel. I had to wait 10 minutes because the incompetent girl behind the counter couldn't operate a cash register. She was more interested in the day's schedule and personnel issues rather than the customer. The room...

Thank 9999Tr_Av_El_Er
Chris C, General Manager at Courtyard Cleveland Willoughby, responded to this review

Tr_Av_El_Er thank you for taking the time to complete a review of your recent stay with us. I am sad to see that you were disappointed with your recent visit at our hotel. I will be sure to share the service related issues with the team to correct them to ensure they do not occur again in the future. I...

Reviewed 27 May 2015

My son was getting married and we stayed there and also hosted the rehearsal dinner in there meeting room. The staff was very friendly and made everyone comfortable and welcome. As you can guess, all of the bridal party and guests stayed here. We got a suite and it rocked! Plenty of room and close to restaurants and stores for...

Thank Jeannette T
Reviewed 27 May 2015

Stayed here in July 2014 for family reunion weekend and found it clean and comfortable. We were able to get adjoining rooms which is always great for the kids as they like the space to run around and play, get easy access to everyone in the family. Would definitely stay here again.

Thank John C
Reviewed 20 May 2015

I am currently staying at this hotel and the property i very clean and it is conveniently located for the project i am working on. The air conditioning does not work in the lobby or in the restaurant and you have to sweat while you eat YUCK. From what I have been told it did not "just" break either. The...

Thank jimsalone
Reviewed 8 May 2015 via mobile

My family and I stayed here one night while traveling though town. The price was high, but we were willing to pay if it was nice. The lobby looked nice but when we got to the room, it wasn't as clean as I thought it could have been. The bathtub was dirty and behind the toilet was very dirty. The...

Thank FamilyPMWS
Chris C, General Manager at Courtyard Cleveland Willoughby, responded to this review

Thank you for taking the time to complete a review regarding your recent stay with us. I am sorry that the room cleanliness was not up to your's or my expectations. I will be sure to communicate this the Housekeeping team at the hotel to ensure we don't have this happen again,. I hope to see you again if you...

Reviewed 10 March 2015 via mobile

Very good location. Close to shopping and local eateries. Right off I-90. The rooms were spacious and clean. Hotel staff was friendly. Pool was a bit too cold (indoors) and the hot tub was not working during our stay but they did inform us at check in. I would try the Eat and Park down the road, great little Diner....

Thank Mandyb192
Albany, New York
Reviewed 23 January 2015

The room was clean and the bed comfortable. The shower drain was slow the first morning and I asked the housekeeper if they could clear it, which they did! The front desk ladies were very friendly by offering suggestions for restaurants and even a coupon for one place. Our room was quiet and we slept good. I do like that...

Thank Susan V
Reviewed 15 January 2015

My family and I stayed here after the holidays. My mother passed in Oct. and this was my families first holiday without her. I booked our reservations with Michelle for I am a Marriot employee. She did a great job. Upon arrival we were able to check in early that was great!!! Rooms were great except my dads room had...

Thank Catwomanoh77
Chris C, General Manager at Courtyard Cleveland Willoughby, responded to this review

Catwoman, Thank you for taking the time to post a review regarding your recent stay with us. I am so happy to hear that you were satisfied with your stay and we were able to meet expectations on most fronts during your visit with us. On the note regarding breakfast, there are multiple Marriott brands and Courtyard is one that...

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Management photos: Courtesy of the property manager

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  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Microwave
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Meeting Rooms
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service

Additional Information about Courtyard Cleveland Willoughby

Address: 35103 Maplegrove Rd, Willoughby, OH 44094-9698
Region: United States > Ohio > Lake County > Willoughby
Price Range: $159 - $248 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Cleveland Willoughby 3*
Number of rooms: 82
Reservation Options:
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Also Known As:
Courtyard By Marriott Cleveland Willoughby Hotel Willoughby
Courtyard Willoughby
Willoughby Marriott
Willoughby Courtyard
Courtyard Cleveland Willoughby Ohio
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Questions & Answers

Here's what travellers have asked, with answers from Courtyard Cleveland Willoughby staff and other travellers.
2 questions
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Cincinnati, Ohio
over a year ago

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Questions? Get answers from Courtyard Cleveland Willoughby staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Enter from side entrance and go up stairs to 2nd and 3rd floor and avoid single elevator wait.”
 of 5 bubbles TravelerofNJ, 28 Nov 2016 | Read review
“Do not stay in room 130.”
 of 5 bubbles susanlA3186KG, 11 Jul 2016 | Read review
“Side away from the street and on the other end from applebee's.”
 of 5 bubbles 889richardj, 24 Jun 2016 | Read review
“Room on the top floor are much better”
 of 5 bubbles 62demik, 9 Jun 2016 | Read review
“Even though I had one of the rooms pretty far down the hall on 1st floor, it was still rather noisy.”
 of 5 bubbles pam15801, 15 Oct 2015 | Read review
5 of 5