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We needed a place to stay on our way back from Wisconsin to New York and this place had the right rate for the dates we needed to travel.
Compared to other Courtyards and other Marriott hotels in general this one left some things to...More
Thank Jason D
Response from Michael S, Regional Manager at Courtyard Cleveland WilloughbyResponded 1 week ago
Thanks so much for staying with us and for taking the time to write your review. I appreciate all your comments and digest and take a look at each, including the room.
We are an 'older' property and will be having a renovation...More
A nice hotel, no issues with our room. Enjoyed a balcony with the cool weather in late June. The hotel is a bit older than many Marriotts, but it seems to be well maintained. We would stay here again.More
Response from Michael S, Regional Manager at Courtyard Cleveland WilloughbyResponded 2 weeks ago
Thanks so much for staying with us and for taking the time to write your review. All reviews are shared with my team, as yours will be at our daily meeting.
We will celebrate our 18th year of continuous service in Willoughby next...More
The front desk staff was great. However, one lady at the breakfast bar everyday was disrespectful and rude. She seemed forgetful and disorganized everyday, and would not smile or greet . When I asked her to check her paper list for complimentary guests, she seemed...More
1 Thank CalmTraveler_10
Response from Michael S, Regional Manager at Courtyard Cleveland WilloughbyResponded 19 June 2017
Thank you for being a Marriott Platinum member, for staying with us and for taking the time to write your review.
While I am very pleased with the review of the hotel, I am distressed to read about the Bistro staff. While I...More
The front desk staff is very nice and efficient. The rooms are always clean. The lobby and bistro area are uncomfortable. I have a problem with the strong floral air freshener machine that this hotel uses on a daily basis. I have noticed it every...More
Response from Lisa W, General Manager at Courtyard Cleveland WilloughbyResponded 5 May 2017
Thank you for taking the time to review the hotel. We do want all guest to be comfortable in every area of the hotel. Thank you for the feed back on the lobby air freshener this is actually the first time this has been an...More
Hotel seems a little dated and area is nothing special. Good location as right off highway but really no restaurants of note near by Rooms are small and basic. Parking is limited. Overall adequate but nothing special.
Response from Lisa W, General Manager at Courtyard Cleveland WilloughbyResponded 17 April 2017
Thank you for taking the time to review the hotel, we do hope you stay with us again to give us the chance to direct you to the local restaurants that are relatively close and not chains.
USD 132 - USD 239 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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United States >
Lake County >
Also Known As
Courtyard By Marriott Cleveland Willoughby Hotel Willoughby ,