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DoubleTree by Hilton Cleveland Westlake

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DoubleTree by Hilton Cleveland Westlake
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269 Reviews from our TripAdvisor Community

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Showing 264: English reviews
Start your review of DoubleTree by Hilton Cleveland Westlake
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Allentown, Pennsylvania
Reviewed yesterday NEW

Walls were very thin where i could hear next door TV, bathroom flushing, phone calls conversations. I staid for 5 nights, which I had to walk up in middle of night because my next door person was using the bathroom which I could hear in details, or taking a late shower or talking on the pohne.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank kalsahsah
Westlake, Ohio
HOTEL’S FAVOURITE REVIEW
Reviewed 3 weeks ago via mobile

When you stand at the front desk at this hotel and also in all the guest rooms I would have soon at least when I was in there's a little sign that says got a problem with your say that.. We'll fix it and I can honestly say this is definitely the thing at this DoubleTree I can say this...

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Helpful?
1Thank jamosword
About Hotel's Favourite Review
geneva ,ny, United States
Reviewed 5 days ago NEW

great stay,will be back next year AA++. thanks to staff at double tree for a memorable stay.freshly upgraded rooms,total revamp of bar area and breakfast are.the revamp opened up the floor plan to utilize more room for events.grand entranceway,workmanship is top notch.felt like you were staying at a premium hotel with regular room prices,great value

Review collected in partnership with DoubleTree by Hilton
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Thank 906domd
Sturgis, Michigan
Reviewed 6 days ago NEW

I was at this hotel fir a collector show. We come every year. It is an older property as we been there almost 40 years but owners have remodeled a couple times and now a premium place to stay. Great staff,food, and rooms. Great location near interstate and shopping and great restaurants. Best value we can expect fir our show....

Review collected in partnership with DoubleTree by Hilton
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1Thank O7989QHtoms
Reviewed 1 week ago

This hotel has been recently renovated. Soft and luxurious bed/bedding. Rooms include small microwave and refrigerator. Staff is super friendly, attentive and accommodating! Hotel is located close to freeway, shopping and restaurants. You cannot go wrong choosing this hotel---you even get free, warm, and delicious cookies!!

Review collected in partnership with DoubleTree by Hilton
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Thank michellerI8230EB
Phoenix, United States
Reviewed 1 week ago

Very clean and refreshing hotel , will use again when I come back to Cleveland. The staff was attentive when called upon for extras. I like the value of electronic check in . I travel for business, and stand ing in line for room assignment is not for me.

Review collected in partnership with DoubleTree by Hilton
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Thank B39XRmichaelv
Erie, United States
Reviewed 1 week ago

Don't expect the staff to be able to give you directions to the motel from the airport. Room was nice. Pool, hot tub, surrounding atrium area unable to be used because it was so cold. We have stayed at this motel at least a dozen times in the past but it changed hands. We used to go for the pool...

Review collected in partnership with DoubleTree by Hilton
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Thank S4160GJjamesd
Seattle, Washington
Reviewed 4 weeks ago

We will come back this spring. We had some concerns but the hotel manager and staff named Ana were wonderful hostess, and they straightened it out. The location is great and we were in close proximity to our family in Cleveland. Hope the staff will re-issue our unclaimed dinner coupon when we comeback, which was accidentally thrown by the restaurant...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Colin O
Management response:

Dear Colin O, Thank you very much for your recent review and for staying with us at the DoubleTree by Hilton Cleveland Westlake. I am very pleased to hear that Stephen our Front Office Manager and Anna our Front Office Supervisor were able to get your concerns straightened out for you. Please let me know the next time you are...

Reviewed 4 weeks ago via mobile

We were in the area for a family event and stayed here for 1 night. Checkin was easy, no issues. Our room was a double. Clean Beds were very small and uncomfortable, for 2 people. Lighting in room was very poor. My wife could not find a good location to apply her makeup. Bathroom was small, but worked. Ran out...

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1Thank Coolbreezz
Miri L, on behalf of the staff at DoubleTree by Hilton Cleveland Westlake, responded to this review

Dear Coolbreezz Thank you for your review of your recent experience at our hotel. We’re very sorry that you encountered an unacceptable level of service. We do our best to make sure all of our guests have a rewarding stay. We’ve addressed these issues with our staff and hope that next time you’re in the area, you’ll visit us again...

Ringgold, Georgia
Reviewed 4 weeks ago via mobile

I go to this area once a month and will now be staying here every visit. Good value overall. Friendly staff. DoubleTree has nice rooms, good for business and families. Close to the airport, I would recommend this hotel to other travelers.

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Helpful?
Thank Fowboys14
Management response:

Dear Fowboys14, Thank you so very much for your kind review and for staying with us at the DoubleTree by Hilton Cleveland Westlake. I am very pleased to hear that you enjoyed your stay with us and thought our staff was friendly. We look forward to having you stay with us again in the future. With Hospitality, David Conley, GM

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The DoubleTree By Hilton Cleveland - Westlake is a 266 room full service hotel located just off I-90 at exit 156 in a prestigious western suburb of Cleveland. The DoubleTree by Hilton Cleveland - Westlake is just minutes from Crocker Park and Lake Erie (Huntington Beach.) We are only 20 minutes from Cleveland attractions: Progressive Field (home of the Cleveland Indians), Cleveland Brown s Stadium, The Rock & Roll Hall of Fame, the Science Center, and the Quickens Loan Arena where LeBron James and the Cleveland Cavaliers play all their home games. Special in room amenities are free high-speed Internet, free local calls, and free parking. ... more   less 

Additional Information about DoubleTree by Hilton Cleveland Westlake

Address: 1100 Crocker Rd, Westlake, OH 44145-1033 (Formerly Holiday Inn Cleveland -West)
Region: United States > Ohio > Westlake
Price Range: $130 - $186 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Cleveland Westlake 3.5*
Number of rooms: 266
Reservation Options:
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Also Known As:
Holiday Inn Cleveland -West Hotel Westlake
Westlake Holiday Inn
Holiday Inn Westlake
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Questions & Answers

Questions? Get answers from DoubleTree by Hilton Cleveland Westlake staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Pick somewhere else”
 of 5 bubbles 487215adrian, 26 Jan 2017 | Read review
“Try to ask for a room overlooking the pool area.”
 of 5 bubbles radar643, 23 Oct 2016 | Read review
“I wouldn't want a room on a lower floor overlooking the pool unless I planned on spending lots of pool time.”
 of 5 bubbles HDS1, 9 Oct 2016 | Read review
“South side; at least you have two elevators to fight over.”
 of 5 bubbles DrParticle, 29 Sep 2016 | Read review
“Don't forget to ask for your cookie on check in! You can get one every night if you ask.”
 of 5 bubbles itstherooster, 11 Sep 2016 | Read review
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