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DoubleTree by Hilton Cleveland Westlake

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278 Reviews from our TripAdvisor Community

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Showing 273: English reviews
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Monroe, Michigan
Reviewed today NEWvia mobile

We stayed here for several days during a convention. The staff were unifornly excellent, very friendly, and tried their best to meet everyone's needs. The restaurant was excellent and the convention's dinner was outstanding! The rooms had been renovated since we were last here (it was under another name) and some of the renovations are not an improvement.

Thank Mike P
Pittsburgh, PA
Reviewed 15 December 2016

I attended Path to Faith, which was held at the hotel. I stayed the night before the event. The hotel is beautiful - very clean with a great bar and restaurant. They also had a nice sized indoor pool. Although I did not use the pool, there were a lot of people who were enjoying it. There is a nice...

Review collected in partnership with DoubleTree by Hilton
Thank LynneF
About Hotel's Favourite Review
Meghan L, Director of Sales at DoubleTree by Hilton Cleveland Westlake, responded to this review

Thank you for staying with us at DoubleTree by Hilton Cleveland-Westlake and for sharing comments about your recent experience. We are delighted to hear that you enjoyed the attractive, clean atmosphere the hotel provides guests, as well as the full service amenities such as the bar and restaurant. We hope to be your first choice for accommodations on your next...

Niagara Falls, New York
Reviewed yesterday NEW

Nice hotel with solid accommodations, pool and hot tub were both very clean! Bar staff was excellent and provided great service as were housekeeping. I'd prefer a breakfast that was a bit more economical as I was traveling with small

Review collected in partnership with DoubleTree by Hilton
Thank C8464FJjasons
Sandusky, Ohio
Reviewed 1 week ago

Disgusting breakfast buffet. Fake eggs and fake bacon. It looked like dog treats. Buffet was picked over by 10am. Food was old. Typical continental breakfast and charged $15 a head. Absurd. Front desk would not check me in with cash.

Review collected in partnership with DoubleTree by Hilton
1Thank 578ronniec
Management response:

Dear 578ronniec, Thank you very much for you review and for staying with us at the DoubleTree by Hilton Westlake. I sincerely apologize for the issues with breakfast during your stay. The product that we use on our buffet line are the brand standards and I will review with the staff that we are preparing them properly as well as...

Reviewed 2 weeks ago

well below expectations for a renovated hotel. Holiday Inn was outdated and ding. The Double Tree raised the rates and the same dingy atmosphere still exists. Only nice upgrade was the expansion to bar/restraint. They served two breakfast buffets to our group. The food was cold, lousy, and the wait staff very impersonal. Extremely disappointing

Review collected in partnership with DoubleTree by Hilton
Thank Stephen B
Waldron, Michigan
Reviewed 2 weeks ago via mobile

Stayed at the hotel on a Saturday night after visiting the Rock and Roll Hall of Fame. Nice indoor pool with hot tub. Friendly staff at the front desk. Rooms were nice although the double beds were on the small size. Still comfortable though. You can tell the structure of the hotel is probably older but they must've done a...

Thank Rebecca B
Fall Creek, Wisconsin
Reviewed 2 weeks ago

This Doubletree's location is ideal for I-90 travelers who want a VERY NICE and easy stay. It is just a block or so off the highway, just minutes west of the busy-ness of Cleveland in a quiet suburb. The pool looked GREAT (we didn't indulge). The staff was very friendly and the check-in/out was effortless. If you arrive late (like...

Thank mattoonclan
Elma, NY, United States
Reviewed 2 weeks ago

The bathroom had shower gel/shampoo from the last guest on the shower curtain still. The pool heater was broken and the temp was about 56 and the hot tub was an ice tub. I know things like this happen but they should have let costumers know a head of time. There were 2 groups there for birthday parties that couldn't...

Review collected in partnership with DoubleTree by Hilton
Thank Y9852WVsoniaa
Fall Creek, United States
Reviewed 2 weeks ago

We did a whirlwind trip from WI to NY for a family event and needed a sort-of midway point to rest on our way back. The location of this Doubletree was SO convenient! Just west of Cleveland, in a quiet suburb and just a block or so off the highway. The staff was extremely friendly! Online booking was super easy...

Review collected in partnership with DoubleTree by Hilton
Thank Pamela M
Michigan Center, Michigan
Reviewed 3 weeks ago

Should let you know when a convention is in at the same time. So many little ones, running soaking wet. We had a few falls due to improper pool attire. Elevators were always drenched with water, wet towels every where.

Review collected in partnership with DoubleTree by Hilton
Thank Mar H

34 photos of this hotel

Traveller photos: See what travellers like you saw

All Traveller Photos (19)
Hotel & Grounds (1)
Pool/Beach Area (3)
Room/Suite (5)
Bathroom (2)
Business Centre/Function Rooms (1)
Dining (1)
Other (6)

Management photos: Courtesy of the property manager

All Management Photos (15)
Hotel & Grounds (1)
Other (14)


  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The DoubleTree By Hilton Cleveland - Westlake is a 266 room full service hotel located just off I-90 at exit 156 in a prestigious western suburb of Cleveland. The DoubleTree by Hilton Cleveland - Westlake is just minutes from Crocker Park and Lake Erie (Huntington Beach.) We are only 20 minutes from Cleveland attractions: Progressive Field (home of the Cleveland Indians), Cleveland Brown s Stadium, The Rock & Roll Hall of Fame, the Science Center, and the Quickens Loan Arena where LeBron James and the Cleveland Cavaliers play all their home games. Special in room amenities are free high-speed Internet, free local calls, and free parking. ... more   less 

Additional Information about DoubleTree by Hilton Cleveland Westlake

Address: 1100 Crocker Rd, Westlake, OH 44145-1033 (Formerly Holiday Inn Cleveland -West)
Region: United States > Ohio > Westlake
Price Range: $134 - $183 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Cleveland Westlake 3.5*
Number of rooms: 266
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Hilton Hotels Direct, Expedia, Hotels.com, Hotwire, Travelocity, Booking.com, TripOnline SA and Priceline so you can book your DoubleTree by Hilton Cleveland Westlake reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Cleveland -West Hotel Westlake
Westlake Holiday Inn
Holiday Inn Westlake
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Questions & Answers

Questions? Get answers from DoubleTree by Hilton Cleveland Westlake staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“There is a center pool area. If traveling with family groups you may enjoy an inside view of the pool area”
mattoonclan, 4 Apr 2017 | Read review
“Pick somewhere else”
487215adrian, 26 Jan 2017 | Read review
“Try to ask for a room overlooking the pool area.”
radar643, 23 Oct 2016 | Read review
“I wouldn't want a room on a lower floor overlooking the pool unless I planned on spending lots of pool time.”
HDS1, 9 Oct 2016 | Read review
“South side; at least you have two elevators to fight over.”
DrParticle, 29 Sep 2016 | Read review
5 of 5