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Sonesta ES Suites Cleveland Westlake

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Sonesta ES Suites Cleveland Westlake
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196 Reviews from our TripAdvisor Community

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There are newer reviews for Sonesta ES Suites Cleveland Westlake
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Showing 193: English reviews
Westlake
Reviewed 10 October 2016

This hotel is being remodeled. The front desk is in a trailer in the parking lot. The breakfast area is also being remodeled so they are using one of the rooms so it's nothing of what you thought you are getting. The room has all new furniture and appliances but it wasn't clean and they didn't have what you need...

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Helpful?
Thank lisakO3772ZM
Lisa S, Manager at Sonesta ES Suites Cleveland Westlake, responded to this review

Dear lisak03772ZM, Thank you for your candid review during your recent stay with us. I apologize for the experienced during our renovation regarding the room as well as breakfast. We are almost done with our renovation and I hope you will give us another try if you are back in the Cleveland Westlake area. I guarantee you will have a...

Glenview
Reviewed 8 October 2016

Clean, updated, comfortable, quiet, and very reasonable! We were so lucky to find this place while travelling on I-90. The studio had an extremely comfortable king bed, a livingroom area with fireplace, a stocked kitchen, and modern bath. There was an outdoor pool we did not use. There was even breakfast included. We were a bit suspicious at first because...

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Helpful?
Thank GlenviewTraveler
Lisa S, Manager at Sonesta ES Suites Cleveland Westlake, responded to this review

Dear GlenviewTraveler, Thank you for 'stopping by' on your way through Cleveland. I am pleased that you enjoyed your stay in our newly renovated rooms. We invite you to see us again whenever you are traveling through the area. Sincerely, Lisa S. Operations Manager

Las Vegas, Nevada
Reviewed 24 September 2016

One of the best things about Sonesta Westlake is their staff. Had a five day stay there and received excellent service particularly from Moza (in the breakfast room). Also Matthew and Lisa in the front office were very helpful. The property, as mentioned by others, is being renovated. We stayed in a renovated room and they are very nice. Only...

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Helpful?
2Thank bw91344
Lisa S, Manager at Sonesta ES Suites Cleveland Westlake, responded to this review

Dear bw91344, Thank you for your kind words regarding your recent stay with us. It sounds like we were a perfect fit for you and your family. I will pass on the amazing words regarding the staff to the team. We aim to make sure everyone has a comfortable experience during their stay. We hope to see you again very...

Damascus, Maryland
Reviewed 13 September 2016

I booked a studio space for 4 nights and was more than pleasantly surprised when I checked in. My unit was totally redone - great fully stocked kitchen with full-sized appliances, granite counters, large built-in table. The living area had comfortable seating and a good sized TV. The bathroom area had plenty of counter and closet space. The decor was...

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Helpful?
Thank anndamon
Lisa S, Manager at Sonesta ES Suites Cleveland Westlake, responded to this review

Dear Anndamon, Thank you for your review during your recent stay with us. I am thrilled you have found us and enjoy our newly renovated rooms. I am excited to hear that we are your new favorite in Westlake! We hope we will see you back soon and once our reimaging is complete. Sincerely, Lisa S. Operations Manager

Temperance, Michigan
Reviewed 6 September 2016

Great place to stay for the price. No complaints. My wife and I stayed in 213 over the Labor Day weekend -- and thoroughly enjoyed the accommodations. I would definitely book this hotel again. The staff was very friendly, the rooms were surprisingly spacious and comfortable, and the renovations going on did not detract from the comfortable ambiance of the...

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Helpful?
Thank Randy J
Lisa S, Manager at Sonesta ES Suites Cleveland Westlake, responded to this review

Dear Randy J, We appreciate your stay with us and are thrilled you were able to enjoy our spacious suites. Thank you for the kind words regarding the staff as well. I hope we gained another Sonesta fan! We hope to see you next Labor Day, if not sooner. Sincerely, Lisa S. Operations Manager

Chicago, Illinois
Reviewed 2 September 2016 via mobile

Spacious and Comfortable Cable and Internet were not excellent but also good, some channels faded out others fine. Breakfast basic with different choices every day along with standards so you knew what to expect.

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Helpful?
Thank Timid_Chef
Lisa S, Manager at Sonesta ES Suites Cleveland Westlake, responded to this review

Dear Timid_Chef, Thank you for kind review of your recent stay with us. I will look into the issues you had mentioned and will hopefully get them corrected for your next visit. Sincerely, Lisa S. Operations Manager

Westlake
Reviewed 28 August 2016

We’ve stayed in this hotel several times in past years when visiting family in town. The location is great (close to Crocker Park) and we like having the full kitchen and two bathrooms. The condition of the property has deteriorated considerably since our last visit and we cut our stay short after one night and left to find a better...

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Helpful?
Thank O2815SUtonyc
Lisa S, Manager at Sonesta ES Suites Cleveland Westlake, responded to this review

Dear 02815SUtonyc, First of all, I would like to apologize for our shortcomings during your stay. It is unacceptable and it is not up to Sonesta standards. Your review allows us to review what we need to work on as a team and with the Housekeeping staff, so with this I say 'thank you.' As a team, we never like...

Fairport, NY
Reviewed 25 August 2016

I had a very positive experience with this property, especially considering money paid (used priceline, about $115). The room was large, two queens, sofa bed, fireplace and a full kitchen. Clean, modern, apartment-like. The breakfast buffet was above expectations, as it had 4 hot items (eggs, sausage, hash browns) in addition to the standard stuff. They also allowed me a...

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Helpful?
Thank fdsailor
Lisa S, Manager at Sonesta ES Suites Cleveland Westlake, responded to this review

Dear fdsailor, Thank you for your pleasant review of your recent stay with us. It sounds like we were the perfect fit for your recent trip into town despite the drive to some attractions, but we kept you fueled with our complimentary hot breakfast. We hope we will see you back for your next trip into Cleveland. Sincerely, Lisa S....

Reviewed 25 August 2016

This is a nice solid hotel with extras for a good price. They are renovating by section, so it looks like it'll get even nicer soon. Rooms are all suites with spacious living areas and full kitchens, separate sink counter areas and toilet/tub rooms. They have sliding doors to a tiny patio if you want fresh air, as well as...

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Helpful?
Thank Anne C
Lisa S, Manager at Sonesta ES Suites Cleveland Westlake, responded to this review

Dear Anne C, We appreciate your recent review of your stay with us. It sounds like you enjoyed many of our amenities we have to offer like our breakfast and evening social. As you mentioned, we are working on re-imaging our hotel with new appliances, furniture, and decor. This process should be done by the end of November. Please come...

Austin, Minnesota
Reviewed 21 August 2016 via mobile

We stayed here while driving across the Midwest and primarily chose this due to the proximity to I90 and the reasonable price. We found the room to be clean and comfortable and much more spacious than a standard hotel room. We did not use the kitchen, it appeared to be clean but was in need of updating. We did not...

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Helpful?
Thank KellyO319
Lisa S, Manager at Sonesta ES Suites Cleveland Westlake, responded to this review

Dear KellyO319, On the behalf of the staff, we appreciate your review of the Sonesta ES Suites Cleveland Westlake. We are glad you were able to enjoy Westlake area and Crocker Park. In your review, it mentioned the hotel needed updating. We are in the process of re-imaging our suites with new appliances, beds, and more that should be completed...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Tennis Court
Room types
  • Kitchenette
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Self-Serve Laundry
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
Official Description (provided by the hotel)
The Sonesta ES Suites Cleveland Westlake, is a surprisingly different take on all-suite, extended-stay accommodations. Amidst a pleasant and inviting ambience, each room overlooks our unique, park-like setting and has been thoughtfully designed to ensure you a comfortable stay. Whether you're in Cleveland for work or pleasure, you'll enjoy a wide array of services and amenities, and an inviting staff that's ready to greet you with Everyday Surprises. Our studio and two bedroom loft suites help you spread out and stay on task. To help you keep to your budget, each suite features a fully-equipped kitchen and includes free daily breakfast and free parking. The hotel is moments from I-90, near connections to I-80 and I-71 and 20 minutes from downtown Cleveland. ... more   less 

Additional Information about Sonesta ES Suites Cleveland Westlake

Address: 30100 Clemens Rd, Westlake, OH 44145
Region: United States > Ohio > Westlake
Price Range: $166 - $185 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Sonesta ES Suites Cleveland Westlake 3*
Number of rooms: 104
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Also Known As:
Residence Inn By Marriott Cleveland Westlake Hotel Westlake
Residence Inn Cleveland Westlake
Cleveland Residence Inn
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Questions & Answers

Here's what travellers have asked, with answers from Sonesta ES Suites Cleveland Westlake staff and other travellers.
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Questions? Get answers from Sonesta ES Suites Cleveland Westlake staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“for mobility issues there are rooms on ground floor”
 of 5 bubbles JaneFrances83, 26 Oct 2016 | Read review
“ask for a renovated room - they're particularly nice”
 of 5 bubbles bw91344, 24 Sep 2016 | Read review
“Larger units with lofts are upstairs”
 of 5 bubbles annecI9051YI, 24 Aug 2016 | Read review
“Two bedroom rooms are awesome.”
 of 5 bubbles webmonkee, 8 Aug 2016 | Read review
“Please ask to see your room before booking if you can.”
 of 5 bubbles 289JulieP, 7 Jul 2016 | Read review
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