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Quail Hollow Resort

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Quail Hollow Resort
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351 Reviews from our TripAdvisor Community

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There are newer reviews for Quail Hollow Resort
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Showing 349: English reviews
Cleveland, Ohio, United States
Reviewed 8 December 2014

For my husbands birthday we decided to make reservations for dinner and night stay at Qual Hollow. Knowing we reserved a non-smoke room as we entered into our room we could smell stale smoke. At first we thought it was the rooms heating and air conditioning system. As we were unpacking for the evening went to open up the drapes...

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Helpful?
1Thank Ken G
Kari B, Director of Sales at Quail Hollow Resort, responded to this review

Thank you for taking the time to leave your comments on TripAdvisor. We are so sorry to hear that you had an unpleasant stay with us. Our staff works very hard to ensure that these types of experiences do not occur and we have absolutely informed our Management Staff of your feedback so that we can prevent these types of...

Columbus, Ohio
Reviewed 6 December 2014

If you're looking for a place to swim in the middle of the winter AND a place that is dog friendly, AND you want to be near Lake Erie, this is your place! The rooms were clean and comfortable although there were no fridges or microwaves in the rooms. I especially liked that their swimming pools and adjacent jacuzzi tub...

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Helpful?
Thank AdlaiJN
Kari B, Director of Sales at Quail Hollow Resort, responded to this review

Thank you for taking the time to leave your comments on TripAdvisor. We are very happy to hear that you were able to utilize the local and in-house amenities we have to offer and that you enjoyed your stay with us. We work hard to ensure that ALL of our guests are able to utilize the amenities we have to...

Columbus, Ohio
Reviewed 3 December 2014

Stayed at the hotel as part of the Tannebaum wine tour on November 28-29, 2014. The package included a bottle of wine and a great breakfast in the morning. The front desk clerk was not friendly or helpful. However the breakfast chef Cynthia was very sweet and welcoming as was the rest of the restaurant staff. The hotel was clean...

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Helpful?
Thank Connie6583
Kari B, Director of Sales at Quail Hollow Resort, responded to this review

Thank you for taking the time to leave your comments on TripAdvisor. We are so happy to hear that you were able to enjoy one of our great packages we have to offer here at the resort. Our restaurant staff works very hard to ensure that you start your day with a smile and a good meal and we appreciate...

Chagrin Falls, Ohio
Reviewed 13 November 2014

I travel a lot for my job and this hotel is one of my favorites. Despite the size of the resort, the staff and ambience manages to make you feel you are staying in a small country Inn. They even bake cookies for guests that are available in the lobby and no matter how busy the hotel is I have...

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Helpful?
Thank Amy T
Kari B, Director of Sales at Quail Hollow Resort, responded to this review

Thank you for taking the time to leave your comments on TripAdvisor. We are thrilled to hear that you had a pleasant experience here at the resort. We understand when guests travel a lot that it is important to feel at home and welcome even when away! I am sorry to hear that the exercise equipment was not working properly...

Reviewed 5 November 2014

The hotel is located off a major freeway. The room had a strange smell. The staff was friendly. Even though the hotel was next to the golf course, you had to drive your car to the clubhouse to play. The on-site restaurant and lounge had good food at reasonable prices. The area around the resort has limited restaurants, stores or...

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Helpful?
Thank Cathy-Lynne1027
Kari B, Director of Sales at Quail Hollow Resort, responded to this review

Thank you for taking the time to leave your comments on TripAdvisor. We are so glad to hear that you had a good experience with our staff and CK’s Restaurant and Lounge. Although we are separated from the country club we do work closely with them to allow our guests a more convenient transition between the resort and golf course...

New York, New York
Reviewed 23 October 2014

I recently had a two night stay at this hotel. After checking in, the first thing I noticed was that the elevator was in need of a good vacuuming -- staples in the carpet and other debris. The room was dark, but comfortable and the bathroom adequate. I put the Do Not Disturb sign in the door when retiring for...

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Thank NYCNain
Kari B, Director of Sales at Quail Hollow Resort, responded to this review

Thank you for taking the time to leave your comments on TripAdvisor. We are so sorry to hear that you did not have a pleasant experience with your room during your stay. I have shared your comments with both our housekeeping staff and upper management team and we are working hard to ensure that this type of issue does not...

Pittsburgh, Pennsylvania
Reviewed 21 October 2014

The room was cozy, clean and very comfortable. The pool and hot tub were great. The fitness room was up-dated. The staff was courteous and very helpful. We dined in the hotel restaurant for dinner and the food was superior. The breakfast buffet was very good.

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Helpful?
Thank Teacherfriend
Kari B, Director of Sales at Quail Hollow Resort, responded to this review

Thank you for taking the time to leave your comments on TripAdvisor. We are thrilled to hear that you enjoyed your stay with us and that you were able to take advantage of our in-house amenities. We thank you again for your positive feedback and hope to see you again in the future!

Pittsburgh, Pennsylvania
Reviewed 20 October 2014 via mobile

Front desk staff very uninformed about most questions we inquired about. The resort was nice, clean and the room was very nice. Very comfortable bed. Lounge area nice but CK's Restaurant is over rated. Dinner okay but over-priced. Breakfast buffet was foods prepared the night before and the sterno warmers mustn't have warmed up anything yet by the time we...

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Thank ToddsAdvisor
Kari B, Director of Sales at Quail Hollow Resort, responded to this review

Thank you for taking the time to leave your comments on TripAdvisor. We are glad that you were able to enjoy some of the amenities such as a comfortable bed and CK’s Lounge. We are sorry to hear that not everything was up to your standards and we have shared you comments with our front desk manager and kitchen staff...

New Castle, Pennsylvania
Reviewed 15 October 2014

My wife and I stayed 1 night and went to ride bikes. The hotel was clean and the staff was very friendly. A 36 hole championship golf couse is nearby but not on site, they broke away from resort 6 years ago, to play golf you have to drive a mile to the clubhouse.In the past the clubhouse was attached...

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Helpful?
Thank TheCoachD
Kari B, Director of Sales at Quail Hollow Resort, responded to this review

Thank you for taking the time to leave your comments on TripAdvisor. We are so glad you had a pleasant stay here at the resort and were able to go out and enjoy riding bikes in the area. Although we are separated from the country club we do work closely with them to allow our guests a more convenient transition...

Chicago, Illinois
Reviewed 12 October 2014

This hotel was recommended by friends so I expected to like it. The lobby is very nice so first impressions were positive. It all went downhill after that. We were given no information about the hotel or area at check in. Further there was absolutely no information in the room either. I emailed the hotel before arrival to ask about...

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Helpful?
Thank Julie N
Kari B, Director of Sales at Quail Hollow Resort, responded to this review

We appreciate you sharing your experience on TripAdvisor and I am sorry that we did not meet your expectations. Our management team is continually working on ways to enhance our guest’s experiences and comments like yours are taken very seriously. The staff that handled your situation had been reprimanded as you were not treated appropriately. I do hope you return...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
CK's Steak House
CK's Steak House
Cuisines: American, Steakhouse
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Golf Course
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service

Additional Information about Quail Hollow Resort

Address: 11080 Concord Hambden Rd, Painesville, OH 44077-9557
Region: United States > Ohio > Lake County > Painesville
Price Range: $125 - $264 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Quail Hollow Resort 3.5*
Number of rooms: 176
Reservation Options:
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Also Known As:
Quail Hollow Hotel Painesville
Renaissance Painesville
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Questions & Answers

Here's what travellers have asked, with answers from Quail Hollow Resort staff and other travellers.
3 questions
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Kent, Ohio
7 months ago
over a year ago

See all questions (3)

Questions? Get answers from Quail Hollow Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“No suggestions - do not stay here. Dirty and old. Needs TLC and Mr. Clean”
 of 5 bubbles renegadeswd, 19 Jan 2017 | Read review
“Second or third floor rooms are better.”
 of 5 bubbles Ziganki, 26 Sep 2016 | Read review
“you need to be on the second floor but not the rooms with cooling unit outside (appr: room 232 - 242 stay away from)”
 of 5 bubbles BizTravler119, 26 Sep 2016 | Read review
“Consider this more of an inn with a very casual restaurant.”
 of 5 bubbles Gockerell, 31 Jul 2016 | Read review
“I would pick a room in the rear, away from highway area..”
 of 5 bubbles AngelPeterman, 25 Jul 2016 | Read review
5 of 5
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