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11/06/2017 12/06/2017
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    The White Hart

    Ford, Salisbury SN14 8RP, England
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    11/06/2017 12/06/2017
    1 room
    • 1 room
      2 adults
      • 2 adults
        0 children
        • 0 children
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          USD 115*
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          Traveller (60)
          Dining (4)
          Room & Suite (3)
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          Overview
          • Excellent39%
          • Very good26%
          • Average17%
          • Poor9%
          • Terrible6%
          Travellers talk about
          “white hart” (105 reviews)
          “the pub” (60 reviews)
          Free Wifi
          Free Parking
          Non-Smoking Hotel
          Restaurant
          Bar/Lounge
          Pets Allowed
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          Rooms
          11 Jun12 Jun
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          1 room, 2 adults, 0 children
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          Write a Review
          Reviews (373)
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          1 - 5 of 373 reviews

          Reviewed 2 weeks ago via mobile

          Didn't stay in the hotel but visited the reataurant. Romantic lovely place by the river. Friendly and helpful staff. Great stop for a drink in the beautiful garden but wouldn't come back for a dinner again.

          Thank Adele x
          Response from Adam F, General Manager at The White Hart

          Hello Adele Thanks for taking the time to write a review, glad you liked the garden. Not sure why you wouldn't want to dine with us again. If you'd like to discuss anything please give me a call 01249782213. Regards Adam

          Reviewed 2 weeks ago

          We ended up at the White Hart in CastleCombe due to a mix-up with the GPS and were delighted to learn we were in the wrong place!. After this, we finally found the correct White Hart and were delighted. The rooms are not in the...More

          Thank Eirey26
          Response from Adam F, General Manager at The White Hart

          Hello Eirey26 Thank you for the five stars! I'm very pleased you enjoyed your stay with us. Regards Adam

          Reviewed 18 April 2017 via mobile

          Stopped here on the off chance with a couple of friends, and we couldn't believe how lovely the setting was. All staff were friendly and extremely helpful. The food was delicious too! I recommend this pub to everyone, whether you just stop for a drink...More

          Thank chrissie_s-1234
          Response from Adam F, General Manager at The White Hart

          Dear chrissie_s-1234 Thank you for the lovely feedback, I'm very pleased you enjoyed your visit. We'll see you again soon. Regards Adam

          Reviewed 17 April 2017 via mobile

          This hotel has got all the small touches that count. Decent coffee machine in the room, nice toiletries, bath robes, beautiful decor, very clean and pristine. The restaurant/food wasn't anything spectacular but nice quality and came out quickly. Would definitely return.

          Thank 567oliver
          Response from Adam F, General Manager at The White Hart

          Dear 567oliver Thank you for the review, I'm glad you enjoyed your stay with us. Regards Adam

          Reviewed 17 April 2017 via mobile

          A great pub restaurant for carnivores but the vegetarian options don't show a lot of imagination. The veggie roast was just a roast dinner without the meat but this wasn't reflected in the price - it was a bit cheaper but not a lot! There...More

          Thank Hugh W
          Response from Adam F, General Manager at The White Hart

          Dear Hugh W Thank you for taking the time to provide your feedback. I'm pleased you were happy with the service you received and I have passed your comments regarding the vegetarian options on the menu to my Head Chef. Regards Adam

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          About
          Amenities
          • Top amenities
          • Free Parking
          • Restaurant
          • Bar/Lounge
          • Free High Speed Internet ( WiFi )
          • Hotel Amenities
          • Free Parking
          • Things to do
          • Restaurant
          • Bar/Lounge
          Details
          • Price range
          • USD 116 - USD 155 (Based on Average Rates for a Standard Room)
          • Room types
          • Non-Smoking Rooms
          • Number of rooms
          • 11
          • Reservation Options
          • TripAdvisor is proud to partner with Booking.com, Priceline and Agoda so you can book your The White Hart reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
          • Location
          • United Kingdom >
          • England >
          • Wiltshire >
          • Salisbury >
          • Ford
          • Also Known As
          • The White Hart Hotel Chippenham
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          Traveller (60)
          Dining (4)
          Room & Suite (3)
          Hotel & Grounds (52)
          Bathroom (1)
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          Questions & AnswersAsk a question
          Chris H
          This is the managers email response to Fran McGary before his reply on Tripadvisor ???? Seems to have selective memory !!!! in remembering his story ? From: EPOS - White Hart W91358 Date: 26 February 2017 at 22:08:15 GMT To: fran mcgarry Subject: RE: Disappointed Customer Dear Ms McGarry, Sorry you feel it has taken too long to get back to you, this is because of the shift patterns we work meaning I don't usually catch up with all team members until the weekend. Due to full time team members have their days off during the week. I have now been able to speak to your server and the duty manager from your visit. It is our policy to deal with complaints within seven days, I probably should have mentioned that in my previous email, I'm sorry I didn't do that. We offer a selection of vegetarian dishes on our menu, but you are entirely correct we don't offer a vegan dish. We are however more than happy to tailor dishes to suit particular requirements. Or indeed take suggestions on compiling dishes from ingredients from around the menu. We have also in the past catered for vegan groups when given advanced notice. In the case of your visit you were served by one of our newer servers who was less sure about the available options. I would say however I feel that offering a roasted vegetable and goats cheese salad, without the goats cheese is a reasonable suggestion when a guest is vegan. It is unfortunate that our pasta is not suitable for vegans and I have asked my Head Chef to look into changing to a different product. With regards to dessert you should have been offered a fruit salad, I'm surprised this wasn't offered and I'm sorry this didn't happen. But rest assured we have discussed your experience with the team today at our weekly meeting to ensure such requests are dealt with better in the future. Thank you for taking the time to provide your feedback, and rest assured myself and the team have taken your experience on board to make improvements to the service we provide. As a goodwill gesture I have made a donation on your behalf to the Bath Cats and Dogs Home. Kind regards Adam Ford General Manager ________________________________ The White Hart Inn Ford Chippenham Wiltshire SN14 8RP 01249 782213
          17 March 2017|
          Answer
          Response from Adam F | Property representative |
          Dear Fran McGarry The reason for the slight difference in my email response and to the trip advisor review is simple I am responding to two different versions of the event. Your original email states ‘She came back after... More
          -1
          Votes
          sstickley3
          What is the check in time for a room?
          25 January 2017|
          Answer Show all 4 answers
          Response from LouiseCambridgeshire | Reviewed this property |
          think it was after 3 but can call the hotel before, take earplugs if light sleeper as walls thin in couch house
          0
          Votes
          Jonathan H
          Do u still do Sunday roasts in the evening
          4 January 2015|
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          Room Tips
          "all rooms are of the same quality with comfy beds and free wifi"
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          "Eating not staying, so can comment"
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          "ask for a room upstairs if you want a lie-in in the morning."
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          "Gloucester Old Spot sausage dish VERY tasty."
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