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We booked a waterpark package for a holiday getaway with another family. A few days before our trip, I Googled to get the address and stumbled upon a newspaper article stating the waterpark had shut down a MONTH earlier. The waterpark was still advertised on...More
Response from Bernadette V, Guest Relations Manager at Cherry Valley LodgeResponded 5 January 2018
Dear Sharon, I am so sorry for the miscommunication. Our front desk did call everyone on our list, however, could not leave messages to all due to circumstances because of phones not letting them leave messages and so on. The official website for The Waterpark...More
We rented a room for two nights for a family event nearby ! We stayed one long night — the room had a terrible musty Odor ! The carpet,furniture and drapery were at least 20 yrs old - the bedding probably had not been cleaned...More
My wife, three children, and I visited the lodge and water park this past weekend and had a great experience. Friendly and accommodating staff. We rented a cabana to watch OSU game, and had some issues with the TV. We alerted the head maintenance man...More
I booked a room at The Cherry Valley Lodge as they advertise a water park. I thought this would be great for my young grandchildren. I even called and asked the front desk about the water park as the hotel site mentioned a surcharge for...More
Stayed here for a weekend visit to Granville and it was a big mistake.
Extremely poor service at check in. Another guest called the front desk while we were checking in and the two at the front desk asked aloud "if they don't like the...More