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Fairfield Inn Richmond

112 reviews
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Traveller (8)
Room & Suite (13)
Dining (3)
Overview
  • Excellent42%
  • Very good37%
  • Average15%
  • Poor3%
  • Terrible3%
Travellers talk about
“truck stop”(7 reviews)
“stayed here”(17 reviews)
“fox news”(2 reviews)
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Family Rooms
Fitness centre
2.5 Star Hotel
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Reviews (112)Write a Review
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All reviewstruck stopstayed herefox newsfluffy towelscross country tripturkey sausagetwo queen bedswould stay againoff the highwaylove this hotelthe entire hotelroom was cleanbreakfast staffstaff was friendlybob evansgreat stayfresh fruit
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21 - 25 of 110 reviews
Reviewed 19 November 2016

Being a Platinum member we have stayed at Marriott properties all over the country and world. So,we have certain standards about the chain we expect. I was met at the front with a less than friendly welcome which started me off wrong. I did find...More

3  Thank flowergirl8591
Response from Malinda B, General Manager at Fairfield Inn RichmondResponded 22 November 2016

I sincerely apologize for the unsatisfactory experiences during your stay. I have notified the appropriate departments to ensure that the issues you experienced with staff and cleanliness were isolated. We are currently preparing for a remodel at our location at which time our mattresses will...More

Reviewed 10 November 2016

We have stayed here twice. Ask for a room away from the Interstate or you may hear road noise like we did. The beds were too soft for my bad back. On the plus side, the breakfast was available at 6AM sharp allowing us to...More

2  Thank Spike314159
Response from Malinda B, General Manager at Fairfield Inn RichmondResponded 11 November 2016

We would like to apologize for any inconveniences you may have experienced during your stay. We strive to have the highest quality standards, and apologize that we did not meet your satisfaction. We apologize that the mattress was too soft. We are getting ready to...More

Reviewed 1 November 2016

The title of this review is the best part of this hotel. The price is high and the hotel is old and the rooms are not cleaned very well. The first room we were assigned had a dirty sock on the floor and a dead...More

3  Thank Stephanie O
Response from Malinda B, General Manager at Fairfield Inn RichmondResponded 4 November 2016

We sincerely apologize for the issues you experienced in your guestroom during your stay with us. We take our room cleanliness very seriously and this is unacceptable. I have addressed the appropriate team and want to ensure you that this is an isolated incident. We...More

Reviewed 19 October 2016

At least the floor was comfortable. Easily the cheapest bed I've ever experienced at a Marriott property. Surprised that Marriott has not pushed the franchise owner to upgrade. Practically sink to the floor just sitting on the beds.More

Thank Michael M
Response from Malinda B, General Manager at Fairfield Inn RichmondResponded 21 October 2016

We sincerely apologize for your dissatisfaction during your most recent stay. We take our guest feedback very seriously. We wanted to let you know that we are replacing our guest mattresses in the upcoming months. We hope the next time that you are in the...More

Reviewed 22 August 2016 via mobile

Given there aren't any high end hotel nearby, this is acceptable, I suppose. I Was there to drop off my niece for college and had to stay for 2 nights. Free breakfast, WiFi and parking. Water pressure in shower was low and not enough temperature...More

Thank mr_matin
Response from Malinda B, General Manager at Fairfield Inn RichmondResponded 23 August 2016

I truly apologize for your disappointment in your recent stay with us. We value your opinion and always take such reviews as an opportunity to improve. Thank you for your feedback. I am happy to tell you that we just replaced one of our water...More

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About
Amenities
Top amenities
Pool
Free Parking
Breakfast included
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Business Centre with Internet Access
Breakfast included
Laundry Service
Self-Serve Laundry
Dry Cleaning
Meeting Rooms
Things to do
Pool
Fitness Centre with Gym / Workout Room
Hot Tub
Tennis Court
Indoor pool
Details
Price range
USD 94 - USD 171 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
USD 94 - USD 171 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
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Traveller (8)
Room & Suite (13)
Dining (3)
Pool & Beach (1)
Business Centre & Event Rooms (1)
Questions & Answers
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Room Tips
"Not on side of truck stop"
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"top floor in back"
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"Get room away from the Interstate."
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"no onsite big trk parking but next door to petro. an they have CDL discount."
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