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Crowne Plaza Cleveland Airport

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Crowne Plaza Cleveland Airport
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321 Reviews from our TripAdvisor Community

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Showing 315: English reviews
Reviewed 2 weeks ago via mobile

Very reasonable price, hotel is updated and room was mostly in good shape (bathroom wallpaper was worn and ripped in a few places). Staff was very pleasant and helpful. Food served for an event was very good. Fitness center was very large and contained updated equipment. Overall a great stay!

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Helpful?
Thank KayMarie75
Scott K, General Manager at Crowne Plaza Cleveland Airport, responded to this review

Dear KayMarie75, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. There are new looks in mind for the future, so be sure to check us out frequently! Thank you...

Reviewed 2 weeks ago

The room was very nice,and clean, the bed was made well with nice sheets and plenty pillows free wifi, exercise room, the restaurant food was very good, especially the buffet breakfast , shuttle bus to airport

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Helpful?
Thank Rob P
Scott K, General Manager at Crowne Plaza Cleveland Airport, responded to this review

Dear Rob P., Thank you very much for your kind words about your recent stay with us at the Crowne Plaza Cleveland Airport. We appreciate you taking the time in providing us with your comments, it makes us happy to see when our guests enjoy all of the amenities we have to offer, including our great staff. We look forward...

Reviewed 3 weeks ago via mobile

Stayed for business. Prefer not to again. In bad need of updates. Very uncomfortable cheap mattresses, old carpet ect. Very limited food selection. Ordered food from a nearby restaurant. The positive note was the friendly professional front desk gentleman that checked me in last evening.

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Helpful?
Thank butterscotch5
Scott K, General Manager at Crowne Plaza Cleveland Airport, responded to this review

Dear butterscotch5, Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the issues you have experienced during your stay due to the room conditions and restaurant food selection. Rest assured that these issues will be looked into. We are, however, happy to see that your experience with our friendly and...

Reviewed 3 weeks ago

A good travelers hotel pretty close to the airport with a good hotel bar on the ground bar. The bar was lively most nights and the food was pretty good. Rooms were good with pretty fast wifi. Bed was comfortable. The breakfast buffet could use some sprucing up, but you can also order off the menu.

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Helpful?
Thank Mike D
Scott K, General Manager at Crowne Plaza Cleveland Airport, responded to this review

Dear Mike D., Thank you for taking the time to provide us with your valuable feedback concerning your recent stay with us at the Crowne Plaza Cleveland Airport. We appreciate you taking the time to offer your kind words about our hotel. I'm glad that you enjoyed your guest room, WiFi and experience our lounge, however, I am sorry to...

London
Reviewed 4 weeks ago

We stayed at the hotel with two other families and we all had a great time. The hotel is a little dated but very clean and quiet. The staff was friendly and helpful whenever we asked for anything. Lots of parking. Our room had a balcony which was nice. The beds were comfortable and the maid service was excellent. The...

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Helpful?
Thank sportsmomLondon
Scott K, General Manager at Crowne Plaza Cleveland Airport, responded to this review

Dear sportmomLondon, Thank you for taking the time to provide us with your feedback concerning you recent stay with us at the Crowne Plaza Cleveland Airport. We value your opinion greatly. I am happy to see that you enjoyed our guest rooms, amenities and friendly staff. We look forward to your next visit with us. Thank you for choosing Crowne...

Atlanta, Georgia
Reviewed 4 weeks ago

This is an older hotel that could use a bit of "sprucing up," but overall, the property is quite nice. I enjoyed my stay at this hotel. The front desk staff was very hospitable and accommodating. There is a complimentary coffee and tea station located in the hotel lobby. Within walking distance are several restaurants, as well as a Dunkin...

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Helpful?
Thank ChipCoffey
Scott K, General Manager at Crowne Plaza Cleveland Airport, responded to this review

Dear ChipCoffey, Thank you, very much, for your kid words about our hotel and staff, it means a great deal to us. I am happy to see that you enjoyed the many amenities that we offer to our guests and that you were able to meet "Dan the Bellman" and experience his gracious and humbled demeanor towards everyone he encounters....

Falls Church, Virginia
Reviewed 4 weeks ago via mobile

Just a one night stay for business. The staff from the airport shuttle and very body through out the stay was very pleasant and attentive to needs. The room was clean, fresh, and well appointed. A large fitness center for a hotel. I would definitely stay here again.

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Helpful?
Thank Evansrl06
Scott K, General Manager at Crowne Plaza Cleveland Airport, responded to this review

Dear Evansrl06, Thank you for taking the time to provide us with your valuable feedback. I'm glad to see that you found our staff, guest rooms and newly remodeled fitness center to your liking, with more changes on the way in the coming months, we look forward to seeing you again very soon. Thank you for choosing Crowne Plaza Cleveland...

Ohio
Reviewed 31 October 2016

We had a block of rooms here reserved for our daughter`s wedding. From day 1 of working with this hotel, there were many problems. The person who is responsible for handling weddings was not good or reliable. They quoted us one price for the rooms and they we were charged more. She had told us she had changed the rates...

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Helpful?
Thank OhioSuzy
Scott K, General Manager at Crowne Plaza Cleveland Airport, responded to this review

Dear OhioSuzy, I would like to thank you for providing us with your honest and candid feedback, both are necessary in resolving any issues that may be experienced. I am truly sorry for the issues you faced with staff, prices, transportation and room readiness. None of these issues are excusable and I am deeply saddened to see anyone experience such...

San Francisco, California
Reviewed 20 October 2016 via mobile

I had a travel conference for which we had rooms blocked for our group. It took several calls before my arrival to get my reservation confirmed. I arrived and my reservation had been canceled, even after I received a confirmation email, and a confirmation phone call prior to my arrival. This was very disconcerting, I was sleep deprived, frustrated, and...

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Helpful?
Thank 1BikiniLife2
Scott K, General Manager at Crowne Plaza Cleveland Airport, responded to this review

Dear 1BikiniLife2, Thank you for taking the time to provide us with your feedback regarding your recent visit with us at the Crowne Plaza Cleveland Airport. I am sorry to see that you experienced an issue with your reservation. I am, however, very grateful so see that Zakiya was able to swoop in and save the day for you. She...

Yoe, PA
Reviewed 14 October 2016 via mobile

Like others say this is an older property. Is close to the airport and does have a shuttle which we didn't use but was available. The room showed wear with various stains and torn wallpaper. Clean otherwise Comfortable bed Free coffee in the lobby No frills but only stayed a few hours, enough to get some sleep before our am...

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Helpful?
Thank cuinthemoon
Scott K, General Manager at Crowne Plaza Cleveland Airport, responded to this review

Dear Cuinthemoon, Thank you for your feedback regarding your recent stay with us. I'm happy to see that, even though you were only our guest for a few short hours, that you enjoyed the services we have to offer, such as free shuttle service, free coffee/tea and comfortable and clean guest rooms. I'm sorry that your initial impression was that...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Room Service
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Shuttle Bus Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Multilingual Staff
Official Description (provided by the hotel)
Experience convenient airport access without disruption at our Crowne Plaza Cleveland Airport Hotel Cleveland Hopkins International Airport (CLE) and Downtown Cleveland, Ohio are just minutes from our Crowne Plaza - Cleveland Airport Hotel. Nestled in Middleburg Heights, where you will experience high quality service from our award winning team. Whether it's an overnight getaway, a business trip, a family reunion, or your dream wedding, the Crowne Plaza Cleveland Airport Hotel offers unparalleled service and exceptional amenities. Each of our well-appointed 238 guest rooms and suites is equipped with 32" flat-screen televisions boasting a guide for an in-home experience, 100 MB Fiber Internet, "sleep" and bath amenities. Whether planning a productive business meeting or your dream wedding, our 14 meeting rooms boasting 16,000 square feet of space, will meet and exceed the expectations of every guest. Savor culinary delights at our restaurant, Tavolo 72, serving steaks, pasta and seafood. Many top attractions are just a short drive from our hotel including the stadiums of several professional sports teams, the Cleveland Clinic, the famous Rock & Roll Hall of Fame, Great Lakes Science Center, NASA Glenn Research Center, Playhouse Square and the International Exposition- IX Center. We are in close proximity to the Ford Motor Plant, Baldwin Wallace, Sherwin Williams, UPS, Sysco Foods, and AT&T. ... more   less 

Additional Information about Crowne Plaza Cleveland Airport

Address: 7230 Engle Road, Middleburg Heights, OH 44130-3427
Region: United States > Ohio > Middleburg Heights
Price Range: $136 - $234 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Cleveland Airport 3.5*
Number of rooms: 238
Reservation Options:
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Also Known As:
Crowne Plaza Middleburg Heights
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Cleveland Airport staff and other travellers.
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Questions? Get answers from Crowne Plaza Cleveland Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The fourth floor was a "quiet floor" with quiet hours between 9 PM and 10 AM”
 of 5 bubbles traverlerx, 5 Sep 2016 | Read review
“If you want a room with a view, this is not the place to get one.”
 of 5 bubbles AMB_1128, 29 Jun 2016 | Read review
“Lower level rooms have a balcony.”
 of 5 bubbles 298chadp, 27 Jun 2016 | Read review
“Front side, High floor to avoid road sound”
 of 5 bubbles IAPA-TRAVELER, 25 May 2016 | Read review
“Ask for a room away from the front of the hotel, choose another hotel”
 of 5 bubbles Sabitasera, 5 May 2016 | Read review
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