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Residence Inn Cleveland Mentor

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Residence Inn Cleveland Mentor
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165 Reviews from our TripAdvisor Community

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There are newer reviews for Residence Inn Cleveland Mentor
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Showing 164: English reviews
Reviewed 5 September 2015

Just checked in here before some time. Very modern posh , bright and spacious room, beautiful fully equipped kitchenette with five burner stove and an oven, stylish furnitures, feels great to have selected this hotel. Definitely worth every penny.

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Thank Vigneshwari V
Reviewed 2 September 2015 via mobile

Handicap room with roll in shower was very nice. Room was clean and James at the front desk was very helpful and a great asset to your hotel. Thanks for a good two week stay. Plenty of restaurants and shopping near by. Highly recommend when in the Mentor area.

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Thank Ted B
Willoughby, Ohio, United States
Reviewed 18 August 2015

From a long weekend to a longer stay, this is by far one of the finest hotels you can book your get away at. The staff is welcoming and eager to make you as comfortable as possible. The rooms are clean and have recently been updated, and from the hot breakfast in the morning to the Happy Hour at night,...

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Thank Jeff K
Allentown, Pennsylvania
Reviewed 16 August 2015

We stayed at the Residence Inn Mentor for 2 days while visiting Geneva on the Lake. The hotel exceeded our expectations. The rooms were very clean and we enjoyed the free breakfast and pool. James at the front desk was very friendly and gave us awesome recommendations.

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Thank Emorgan116
Prospect, Kentucky
Reviewed 15 August 2015

Our recent trip involved an overnight stay in the Cleveland area. Since we have a Marriott Rewards VISA charge account, we always try to stay in a Marriott facility. The hotel we wanted to stay at did not have a room available using our points, but this facility did (at least so it appeared on the website). I always try...

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Thank Fred B
Lauri S, General Manager at Residence Inn Cleveland Mentor, responded to this review

Fred B.. In previous discussions regarding your stay I feel that I did my best to explain what happened. Utilizing points is certainly an option for all Marriott Reward Member's. You need to note this at time of reservation. Your reservation was made utilizing a rate category and not specified as a point stay. We were unaware of your desire...

Dublin, Ohio
Reviewed 14 August 2015

My son and I recently stayed at the Residence Inn as part of a golf trip.Manager Lauri Sinclair saved the day when an airline snafu left my son without clubs as a highly coveted tee time was approaching. When the airline delivered the clubs much later than promised, Lauri personally made a 20 minute drive to deliver the clubs to...

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Thank Jerry M
Lauri S, General Manager at Residence Inn Cleveland Mentor, responded to this review

Thank you so much for the kind feedback. Customer service has always been a passion of mine so I was simply doing what needed to be done. Plus, I wanted to make sure your son was on his A Game utilizing his own clubs. Take care and hopefully we will have the opportunity to serve you as our guests once...

Wexford, Pennsylvania
Reviewed 14 August 2015

This hotel has been newly renovated and it was very well done and very clean. They work hard to make you want to come back. Everyone was friendly had helpful. The breakfast and happy hour staff would let you have something to eat as long as everything hadn't yet been put away completely. We had an issue with the garbage...

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1Thank AandL2014
Lauri S, General Manager at Residence Inn Cleveland Mentor, responded to this review

am so happy to hear that you love our fresh newly renovated hotel. It is a total makeover that is worth checking out. I am concerned about your comments regarding a sagging mattress. These are all new Serta mattresses that are less then a year old and still under warranty. Our entire housekeeping team checks each and every mattress as...

Pittsburgh, Pennsylvania
Reviewed 13 August 2015 via mobile

We stayed here a night on the way home from our St. Louis & Chicago trip and our stay was amazing! When we arrived at the hotel, we got a very warm welcome from the guy at the front desk! He gave us a 3rd floor 2 bedroom suite facing the pool area in room 308 and took really good...

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Thank bmark65
Lauri S, General Manager at Residence Inn Cleveland Mentor, responded to this review

Well that is quite the advertisement! Thank you so very much for your kind feedback. So happy to hear that you enjoyed your stay with us and enjoyed one of our newly renovated two bedroom suites. Our entire team here shares my passion for customer service and I am thrilled that you noticed. Cannot wait to have you back as...

Indiana
Reviewed 10 August 2015

We could not have been more pleased with out stay at the Residence Inn Cleveland Mentor. We were astonished at how nice the room was when we arrived. Large rooms and bed with every amenity you could possibly need for a short-term stay. Every single staff member was beyond helpful and professional - at the desk, laundry and in the...

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Thank Jenni B
Lauri S, General Manager at Residence Inn Cleveland Mentor, responded to this review

I am so thrilled that you had a chance to experience our absolutely best asset, our associates. We have an amazing group of people that certainly are dedicated to delivering service so memorable our guests tell stories about it.. and you are :) As yes, James is certainly a keeper. He has been with us for less than but has...

Las Vegas, Nevada
Reviewed 10 August 2015

Stayed for the first time this weekend while visiting family in Mentor, OH. Lovely property! We arrived around 11 am after driving 5 hours and were fortunate enough to be able to check in, even though check in isn't until 3 pm. The hotel grounds were beautifully kept. The hotel is modern and clean and I love the pattern of...

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Thank SinCityDreaming
Lauri S, General Manager at Residence Inn Cleveland Mentor, responded to this review

I am so happy that you finally experienced our little 96 suite gem located Mentor. I thank you sincerely for sharing your stay with everyone. I burst with pride every time I read these amazing reviews from guests like you. we do have a great full breakfast buffet with may options for everyone. Cannot wait to see you on your...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Room Service
  • Restaurant
GreenPartner Learn More
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Hot Tub
Room types
  • Kitchenette
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Room Service
  • Dry Cleaning
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
At the Residence Inn Cleveland Mentor, we have perfected the extended-stay experience by combining all the comforts of home with our passion for making every guest feel welcome. Our suites offer separate living/sleeping areas, plenty of space for relaxing, entertaining or meetings, and a fully equipped kitchen with refrigerator, microwave and coffee maker. Other special room amenities at our pet friendly Mentor, Ohio hotel include two telephones with voicemail and data ports, and a large, well-lit work desk. Free high speed wired/wireless internet access is also in each guest suite to make your stay with us more productive. Start your day at our hotel in Mentor, Ohio with a complimentary hot breakfast in our Gatehouse, and join us at our weekly barbecues and Evening Hospitality Events offered 2 1/2 times per week. ... more   less 

Additional Information about Residence Inn Cleveland Mentor

Address: 5660 Emerald Ct, Mentor, OH 44060-1869
Region: United States > Ohio > Lake County > Mentor
Price Range: $202 - $329 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Cleveland Mentor 3*
Number of rooms: 96
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Also Known As:
Residence Inn Cleveland Mentor Hotel Mentor
Residence Inn Mentor
Mentor Residence Inn
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Questions & Answers

Questions? Get answers from Residence Inn Cleveland Mentor staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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