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Holiday Inn Express Mentor (Lamalfa Conference Center)

HIExpress.comUSD 114*
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Certificate of Excellence
11/06/2017 12/06/2017
1 room 2 adults 0 children
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Holiday Inn Express Mentor (Lamalfa Conference Center)
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308 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express Mentor (Lamalfa Conference Center)
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Showing 306: English reviews
Reviewed 10 March 2016 via mobile

Great service. I would especially like to thank Maria and Linda who made the stay wonderful! The breakfast was nice and these two wonderful ladies were exceptional and took time to care for their guest. Bedroom was comfortable and close to the Kirtland area.

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Helpful?
5Thank scott e
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Guest, Thank you for your review. It was a pleasure to have your family stay with us during your tour of Kirtland and the Kirtland temple. We appreciate your comments regarding the breakfast attendants and your room experience. We hope that you will remember us on your next visit to Kirtland when visiting the area. Best Regards, Debora M....

Michigan
Reviewed 10 March 2016 via mobile

I travel for a living and have never had worse customer service than I experienced at this hotel. The manager is rude and tried to charge my credit card without permission. I never got support for the charge after several attempts at contact. Stay away

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Helpful?
2Thank traveler2258
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Traveler, We appreciate the candid remarks, but as usual when a guest has not followed hotel policy and procedure they tend to leave the important parts out of the story. At most hotels during registrations or with a group coordinator an agreement is made that should their be damage or theft done to a guest room the occupant of...

Sullivan, Missouri
Reviewed 9 March 2016

Outstanding service and well maintained facility. The Breakfast crew, Maria and Linda , keep the breakfast well stocked and fresh. I will definitely stay here any time I'm in town. The location is close to entertainment, restaurants and a major highway . Andy S.

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Helpful?
4Thank scarbaj
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Andy S, Thank you for taking the time to share your comments with our readers. Our breakfast staff as well as the breakfast is always awesome. Thank you for noticing. We welcome the opportunity in welcoming you back in the future for another visit! Best Regards, Debora M. Neath General Manager

Mount Vernon, Ohio
Reviewed 7 March 2016

Recently visited Mentor, Ohio for the 1st time. My daughter had a Club Volleyball Tournament. The hotel was great. We had a 2 Queen Executive Suite. Lots of room, separate TV room with pull out couch. The beds were great the couch was ok when pulled out for a bed. Service was great - had several requests made to the...

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Helpful?
5Thank Trent M
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Guest, We would like to take this opportunity to say thank you for such a detailed review. It is important for other readers to share the experience so they can make a positive decision when making a lodging choice. We were delighted that we were able to accommodate your request in an expedient and efficient manner and open the...

Mentor, Ohio
Reviewed 29 February 2016

Maria was excellent, kind and very helpful beyond the call of duty. She made my day thank you. I was in a room 306 and I feel the mattress was below par. Maybe time to replace it. Please check at desk before taking this room. By

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Helpful?
4Thank Sammy K
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Guest, Thank you for the comments regarding your stay. Our mattresses are replaced every three years, four years ahead of what is required by the industry. We checked the guest room you were in and did not find any deficiencies with the box spring, frame or mattress. We purchase platinum pillow top mattresses from White Dove Mattress company in...

Pittsburgh, Pennsylvania
Reviewed 24 February 2016 via mobile

Visiting Cleveland Clinic, easy drive to campus. Our two queen bed executive suite was large & clean. The happy hour appetizer was an excellent value. Bartender very generous in pouring drinks. Maria's hot breakfast had many options. Try the pancake "printer". Staff very attentive & responsive to our requests. Came back for a second night. Will return for future appointments.

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Helpful?
5Thank LydzKyd
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Guest, Thank you for your comments. We were glad that we could provide a calm relaxing stay while visiting the Cleveland Clinic. Our thoughts and prayers are with you and your family as you continue your wellness checks with the Cleveland Clinic. The staff will be delighted to welcome you back when visiting the area. Best Regards, Debora M....

Reviewed 23 February 2016 via mobile

Great location, next to shopping and food..front desk staff were very pleasant and helpful, the room was great, quiet, comfy..bathroom a little small and the heat adjustment in the bathroom was locked..pool was beautiful but only 2 tables to sit and watch kids, there are no extra chairs available, no towels in pool area, they have to be picked up...

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Helpful?
6Thank themfamly
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Guest, Thank you so much for sharing your comments. I would like to address your comments and provide some clarification. The control in the bathroom is for the exhaust fan and is not a thermostat. It is set at the lowest setting so it will come on when the room temperature reaches 55 degrees. Our pool is the largest...

Lima, Ohio
Reviewed 13 February 2016 via mobile

Had a nice stay in mentor for our Big School girls basketball tournament. Williams at the front desk was great and Linda and Maria at breakfast were so pleasant and accommodating! Had a great stay! Very clean and comfortable. Breakfast was terrific. Would definitely recommend.

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Helpful?
5Thank Rebekah Y
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Guest, Thank you for taking the time to recognize our staff and the service they provided during your stay. It is our hope that you will visit again in the future on a return trip to the Mentor area. Best Regards, Debora M. Neath General Manager

Reviewed 13 February 2016

Excellently maintained property in an ideal location with outstanding service and supporting staff. Beautiful clean rooms with flat screen TVs and a wonderful breakfast area. Plenty of restaurants and shopping nearby as well as easy access to major interstates. As a business traveler covering the Midwest, this property is a regular stop for me and ranks amongst the best I've...

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Helpful?
6Thank James T
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Guest, Thank you so much for sharing your comments with our readers. We greatly appreciate the time that guest take to let us, as well as others know that they enjoyed their stay with us. We share all feed back with our employees so they can see that they do make a difference in making your stay an exceptional...

Des Moines, Iowa
Reviewed 12 February 2016

I really enjoyed my stay here. The staff is very friendly and professional. The kitchen staff are extremely helpful and courteous. The indoor pool is the perfect temperature. I stayed here for 4 weeks and will stay here again.

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Helpful?
5Thank Raymond B
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Guest, Thank you for taking the time to share your experience with our TripAdvisor readers. We appreciate the time that you, the guest puts into a review. Reviews help new guests make a conscience decision on whether to stay with us or look for accommodation more to their needs. Thank you again for your awesome review. Best Regards, Debora...

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Kitchenette
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Self-Serve Laundry
Official Description (provided by the hotel)
Stay Smart at the Holiday Inn Express Hotel & Suites LaMalfa. This unique property provides the finest personal service and facilities throughout Northeast Ohio. The atmosphere is warm and relaxed and the ambiance embraces the uniqueness of the European decor throughout the eighty-three all suite facility including Executive Suites, Penthouse and Presidential Suites. Wireless and Ethernet are available throughout the hotel as well as the 60,000 sq. ft. banquet and convention facility. Come enjoy a fireside, hot Continental breakfast in our expanded breakfast area complete with a view of our 25'x52' lap pool with under water lighting and fountains. Located in the corporate hub of Mentor, Ohioand the home of corporate headquarters to Steris, Avery Dennison, First Energy and Rollkraft makes this hotel the number one choice for business travelers. Located just minutes from downtown Cleveland guest can enjoy the excitement of big city entertainment with near by Cleveland Indians, Cavs and Browns, Rock Hall of Fame, House of Blues and Lake County Captains.Local attractions include Mentor Civic Arena, James A. Garfield's Home, Lake Farm Parks, and Kirtland Mormon Temple. Transportation is available upon advance request, contact the hotel directly for arrangements and pricing. The Holiday Inn Express Hotel & Suites at LaMalfa is a completely smoke free facility. ... more   less 

Additional Information about Holiday Inn Express Mentor (Lamalfa Conference Center)

Address: 5785 Heisley Rd, Mentor, OH 44060-1883
Region: United States > Ohio > Lake County > Mentor
Price Range: $136 - $414 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Holiday Inn Express Mentor (Lamalfa Conference Center) 2*
Number of rooms: 76
Reservation Options:
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Also Known As:
Holiday Inn Express Mentor (Lamalfa Conference Center) Hotel Mentor
Holiday Inn Mentor
Mentor Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Mentor (Lamalfa Conference Center) staff and other travellers.
4 questions
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5 months ago
over a year ago
Madison Heights, Virginia
over a year ago

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Questions? Get answers from Holiday Inn Express Mentor (Lamalfa Conference Center) staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you forget anything they have a vending machine full of everything you can think of. I believe the most expensive this in there was $2.”
sarahB4567OZ, 5 Feb 2017 | Read review
“You can ask for an upgrade and get a slightly larger room for a little more money”
Barbara1997, 9 Jan 2017 | Read review
“Make sure you request the second or third floor if you get cold easily. . The higher you go in the hotel the higher the temperature.”
Molehead, 8 Jan 2017 | Read review
“The higher the number of the room, the farther away from the elevator.”
Turtlewitch, 4 Dec 2016 | Read review
“Every room is fantastic trust me when I say you are getting the best for your money hands down.”
jimv506, 21 Oct 2016 | Read review
5 of 5
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USD 114* /night
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Prices are for 1 room, 2 adults
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