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Holiday Inn Express Lancaster

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114 Reviews from our TripAdvisor Community

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Showing 113: English reviews
Maryland
Level Contributor
24 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 6 days ago NEW

I have to say up front that this was perhaps the fastest check-in of any hotel I've ever experienced. We'd prepaid for the room, and so after showing the staff member my ID, she handed me a packet that included my keycards, had me initial some paperwork, and I was on my way in about 45 seconds. Excellent service up... More 

Helpful?
Thank Christopher P
Columbus, Ohio
Level Contributor
38 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 27 October 2016

I was in town for a business conference. The local organizers chose this hotel to book a block of rooms, and after staying here, I can see why. The rooms were spotless, and the bed was very comfortable. Several members of the group were checking in at the same time, and the process was fast and easy, with the front... More 

Helpful?
Thank Greg1952
Rockwall, Texas
Level Contributor
3 reviews
Reviewed 11 October 2016

I just don't understand when major chains have 1.5mbps speeds with no upgrades even possible, yet tout "HIGH SPEED INTERNET" total lie here. Other than that, hotel is fine. Breakfast is better than Baymont across the parking lot.

Helpful?
Thank David R
Mentor, Ohio
Level Contributor
43 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 8 October 2016 via mobile

On a business trip - nice accommodations. Loved the fresh lemon infused and cucumber infused water! Only problem was my bedside phone did not work. Wish they provided area Visitor Guides in the rooms. Our group sat in common area after hours and enjoyed ourselves. Would return.

Helpful?
Thank Darla2424
1 review
Reviewed 26 September 2016 via mobile

First thing our door was practically off the hinges and many amenities where out of order and tile flooring could be cleaned better because my feet were sticking to it. Also found dog food beside nightstand on floor and bathroom sink plug was not functional.Otherwise staff was very friendly and breakfast bar was outstanding.

Helpful?
Thank John F
IHGService, Guest Relations Manager at Holiday Inn Express Lancaster, responded to this review

Dear John F, Thank you for staying with and for reviewing our property. We greatly appreciate your kind words regarding our staff and are glad to know you enjoyed the breakfast. However, we regret letting you down on some aspects of your stay, particularly with the room amenities. It is our goal to consistently provide superior service and accommodations at... More 

Level Contributor
4 reviews
Reviewed 26 September 2016 via mobile

Beautiful Hotel, Friendly staff, Clean Room w/Super Comfy beds & a free breakfast with endless selections! I've worked in housekeeping in the hotel industry for nearly 30 yrs now..... So.. I'm pretty tough to please from a housekeeping stand point! Great Job....Lancaster Holiday Inn Employees! Sincerely, Rochelle

Helpful?
Thank RochelleZe
Bloomsburg, Pennsylvania
2 reviews
Reviewed 23 September 2016

This is a very nice Hotel. The rooms were great, clean, and quiet. The food was good and staff was good. I am still trying to get resolution of a rate disepancy. I have been unble to talk to a manager since I checked out 5 days ago. The woman who helped witih check out was very apologetic and promised... More 

Helpful?
Thank gaoman1
IHGService, Guest Relations Manager at Holiday Inn Express Lancaster, responded to this review

Dear gaoman1, First of all, thank you very much for your recent stay at our hotel. I am so sorry to see you did not enjoy your overall experience with us, especially with the rate discrepancy. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor... More 

Level Contributor
419 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed 17 September 2016 via mobile

Nothing bad to report, just nothing out of the ordinary either. You know what you get with Holiday Inn. Bathroom was a little on the small side. Room was nice, slightly worn. Adequate breakfast area. Food was good.

Helpful?
Thank dsherley
IHGService, Guest Relations Manager at Holiday Inn Express Lancaster, responded to this review

Dear dsherley, Thank you for taking the time to leave a review. We strive to provide the best possible service and experience and it is always great to hear from our guests on how we are doing. It is good to know you like our adequate breakfast. However, I am sorry to read that you experienced inconvenience because the room... More 

southern michigan
Level Contributor
48 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 20 July 2016 via mobile

Very nice holiday inn ! We got the 2 queen suite , we loved the room . The hotel has a nice workout room , nice heated pool a nice selection for breakfast . The guy at the front desk was so nice , he made check in a breeze , he was very helpful . If I'm in the... More 

Helpful?
Thank brendy90
Greater Cincinnati
Level Contributor
38 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 9 June 2016

Stayed here last weekend for a 2 day visit. We had connecting rooms with our daughter. They accommodated our request very well. The indoor pool was awesome for the kids. The rooms were clean and well equipped with blow dryer and iron and ironing board (we were going to a wedding that weekend) The breakfast in the mornings were very... More 

Helpful?
Thank Mike G

25 photos of this hotel

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Family Rooms
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Self-Serve Laundry
  • Dry Cleaning
  • Multilingual Staff
Official Description (provided by the hotel)
The Holiday Inn Express Hotel & Suites is Lancaster's newest hotel, opened in May 2001. We are conveniently located on the Lancaster Business Route 33 next to the River Valley Mall. Our hotel has the extra amenities you've been looking for with an indoor pool, fitness center, business center, in-room movie rental, Nintendo and an extended complimentary Continental breakfast. Our large comfortable great room is a wonderful place to enjoy our specially prepared cinnamon rolls in the morning. We also offer ADA compliant rooms, 15 kitchenette suites, 10 whirlpool rooms, and 38 standard rooms with 1 king or 2 queen beds. All of our rooms come equipped with an iron, board, hair dryer, coffee maker, alarm clock radios, two 2-line phones with voicemail, micro-refrigerator, and free high-speed and wireless Internet access. ... more   less 

Additional Information about Holiday Inn Express Lancaster

Address: 1861 Riverway Drive, Lancaster, OH 43130
Region: United States > Ohio > Lancaster
Price Range: $152 - $214 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Lancaster 2.5*
Number of rooms: 63
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Also Known As:
Holiday Inn Express Lancaster Hotel Lancaster
Holiday Inn Lancaster
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Lancaster staff and other travellers.
2 questions
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Carey, Ohio
toledo ohio
over a year ago

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Questions? Get answers from Holiday Inn Express Lancaster staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Essentially all rooms are same quality.”
 of 5 bubbles O1872CKdavidr, 10 Oct 2016 | Read review
“specify 2 queens if you have children. King is awesome if you only need one bed.”
 of 5 bubbles mikegH8035GU, 9 Jun 2016 | Read review
“We were on 1st floor, close to office, room was quiet. Room was very clean”
 of 5 bubbles 303mariew, 15 May 2016 | Read review
“If you smoke you want a room on either end or dead center.”
 of 5 bubbles donnafC4869UO, 15 Mar 2016 | Read review
“ask for the south side”
 of 5 bubbles TNR01, 9 Feb 2016 | Read review
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