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Holiday Inn Express Lancaster

Expedia.comUSD 160*
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Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
USD 160*
USD 160*
USD 160*
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Holiday Inn Express Lancaster
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117 Reviews from our TripAdvisor Community

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Showing 116: English reviews
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Reviewed 4 weeks ago

Stayed here for one evening, the staff was very pleasant, breakfast was the norm, and the room was beginning to show it's age, specifically in the bathroom and the tub/shower area, though overall the room was clean. For what they are charging per night you would think they would have a couple of bottled waters in the room. From what...

Thank Steelcityguy
IHGService, Guest Relations Manager at Holiday Inn Express Lancaster, responded to this review

Dear Steelcityguy, I appreciate you taking the time to comment about your recent stay at our hotel. It is nice to see your above average rating on staff service and the breakfast selection is at par. However, we regret you found the condition of the room tired and the rate to be high for the hotel's quality. Thank you for...

Columbus, Ohio
Reviewed 27 October 2016

I was in town for a business conference. The local organizers chose this hotel to book a block of rooms, and after staying here, I can see why. The rooms were spotless, and the bed was very comfortable. Several members of the group were checking in at the same time, and the process was fast and easy, with the front...

Thank Greg1952
About Hotel's Favourite Review
Holiday Inn Exp... L, General Manager at Holiday Inn Express Lancaster, responded to this review

What a nice review. Thank you

Highland Heights, Ohio
Reviewed 12 January 2017

This hotel is actually fairly old however, it has been extensively renovated and generally done a good job except for a few problems. First, the good things. The lobby is new with a clean modern look. The breakfast area is large with ample seating. The choices were what you would expect mostly carbs but some protein offerings and the quality...

Thank Optiker909
Holiday Inn Exp... L, General Manager at Holiday Inn Express Lancaster, responded to this review

hank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, Teresa...

South Hill, Virginia
Reviewed 29 December 2016

This hotel is was over priced for what you get. The room is average at best. The breakfast is hot but not very tasty. The pancake machine is something new to me and was good. The rest of the food was not very good the four days I stayed there.

Thank Keith R
Holiday Inn Exp... L, General Manager at Holiday Inn Express Lancaster, responded to this review

Thank you for taking time to share your experience at our hotel. Your opinion is very important to us. We will consider your review when we attempt to make improvements.

Reviewed 29 November 2016

I have to say up front that this was perhaps the fastest check-in of any hotel I've ever experienced. We'd prepaid for the room, and so after showing the staff member my ID, she handed me a packet that included my keycards, had me initial some paperwork, and I was on my way in about 45 seconds. Excellent service up...

Thank Christopher P
Holiday Inn Exp... L, General Manager at Holiday Inn Express Lancaster, responded to this review

Thank you for the nice review. We appreciate you and hope to see you again soon.

Rockwall, Texas
Reviewed 11 October 2016

I just don't understand when major chains have 1.5mbps speeds with no upgrades even possible, yet tout "HIGH SPEED INTERNET" total lie here. Other than that, hotel is fine. Breakfast is better than Baymont across the parking lot.

Thank David R
Holiday Inn Exp... L, General Manager at Holiday Inn Express Lancaster, responded to this review

We appreciate your comments. Your experience lets us know what we can do to improve. Thanks you for taking time to share.

Mentor, Ohio
Reviewed 8 October 2016 via mobile

On a business trip - nice accommodations. Loved the fresh lemon infused and cucumber infused water! Only problem was my bedside phone did not work. Wish they provided area Visitor Guides in the rooms. Our group sat in common area after hours and enjoyed ourselves. Would return.

Thank Darla2424
Holiday Inn Exp... L, General Manager at Holiday Inn Express Lancaster, responded to this review

We're happy to hear you enjoyed your stay. Stop at the Front Desk during your next stay and we will give you a visitors guide.

Reviewed 26 September 2016 via mobile

First thing our door was practically off the hinges and many amenities where out of order and tile flooring could be cleaned better because my feet were sticking to it. Also found dog food beside nightstand on floor and bathroom sink plug was not functional.Otherwise staff was very friendly and breakfast bar was outstanding.

Thank John F
IHGService, Guest Relations Manager at Holiday Inn Express Lancaster, responded to this review

Dear John F, Thank you for staying with and for reviewing our property. We greatly appreciate your kind words regarding our staff and are glad to know you enjoyed the breakfast. However, we regret letting you down on some aspects of your stay, particularly with the room amenities. It is our goal to consistently provide superior service and accommodations at...

Reviewed 26 September 2016 via mobile

Beautiful Hotel, Friendly staff, Clean Room w/Super Comfy beds & a free breakfast with endless selections! I've worked in housekeeping in the hotel industry for nearly 30 yrs now..... So.. I'm pretty tough to please from a housekeeping stand point! Great Job....Lancaster Holiday Inn Employees! Sincerely, Rochelle

Thank RochelleZe
Bloomsburg, Pennsylvania
Reviewed 23 September 2016

This is a very nice Hotel. The rooms were great, clean, and quiet. The food was good and staff was good. I am still trying to get resolution of a rate disepancy. I have been unble to talk to a manager since I checked out 5 days ago. The woman who helped witih check out was very apologetic and promised...

Thank gaoman1
IHGService, Guest Relations Manager at Holiday Inn Express Lancaster, responded to this review

Dear gaoman1, First of all, thank you very much for your recent stay at our hotel. I am so sorry to see you did not enjoy your overall experience with us, especially with the rate discrepancy. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor...

25 photos of this hotel

Management photos: Courtesy of the property manager

All Management Photos (25)
Hotel & Grounds (2)
Pool/Beach Area (4)
Dining (4)
Business Centre/Function Rooms (2)
Room/Suite (9)
Other (4)
04/06/2017 05/06/2017
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  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Self-Serve Laundry
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
The Holiday Inn Express Hotel & Suites is Lancaster's newest hotel, opened in May 2001. We are conveniently located on the Lancaster Business Route 33 next to the River Valley Mall. Our hotel has the extra amenities you've been looking for with an indoor pool, fitness center, business center, in-room movie rental, Nintendo and an extended complimentary Continental breakfast. Our large comfortable great room is a wonderful place to enjoy our specially prepared cinnamon rolls in the morning. We also offer ADA compliant rooms, 15 kitchenette suites, 10 whirlpool rooms, and 38 standard rooms with 1 king or 2 queen beds. All of our rooms come equipped with an iron, board, hair dryer, coffee maker, alarm clock radios, two 2-line phones with voicemail, micro-refrigerator, and free high-speed and wireless Internet access. ... more   less 

Additional Information about Holiday Inn Express Lancaster

Address: 1861 Riverway Dr, Lancaster, OH 43130-1494
Region: United States > Ohio > Lancaster
Price Range: $214 - $320 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Lancaster 2.5*
Number of rooms: 63
Reservation Options:
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Also Known As:
Holiday Inn Express Lancaster Hotel Lancaster
Holiday Inn Lancaster
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Lancaster staff and other travellers.
2 questions
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Carey, Ohio
toledo ohio
over a year ago

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Questions? Get answers from Holiday Inn Express Lancaster staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Essentially all rooms are same quality.”
O1872CKdavidr, 10 Oct 2016 | Read review
“specify 2 queens if you have children. King is awesome if you only need one bed.”
mikegH8035GU, 9 Jun 2016 | Read review
“We were on 1st floor, close to office, room was quiet. Room was very clean”
303mariew, 15 May 2016 | Read review
“If you smoke you want a room on either end or dead center.”
donnafC4869UO, 15 Mar 2016 | Read review
“ask for the south side”
TNR01, 9 Feb 2016 | Read review
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