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Embassy Suites by Hilton Cleveland Rockside

EmbassySuites.comUSD 146*
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11/06/2017 12/06/2017
1 room 2 adults 0 children
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Embassy Suites by Hilton Cleveland Rockside
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1,050 Reviews from our TripAdvisor Community

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There are newer reviews for Embassy Suites by Hilton Cleveland Rockside
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Showing 1,042: English reviews
Cleveland, United States
Reviewed 26 August 2016

Our experience at Embassy Suites by Hilton in Cleveland was terrible and we will not return. They did not have our confirmed rooms available upon check-in and took an extremely lengthy time to rectify, while we waited with 6 children in our parties. The rooms and pool were disgusting: stained curtains, shredded curtains, crust on carpeting, stained furniture, insufficient amount...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Mark F
Rich S, General Manager at Embassy Suites by Hilton Cleveland Rockside, responded to this review

Thank you for providing feedback. We are taking this time to review these issues with the staff to improve our service levels so the reservation issues and room and pool problems do not re-occur. We hope you will consider giving us another try if you return to the area.

Jamestown, United States
Reviewed 26 August 2016

Very nice hotel. Great suite and the restaurant and staff were great. The only complaint is I wish there was more variety of snacks at the 5-7 open bar. The restaurant staff went over and above as we had 14 people in our group. The rooms were very spacious

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Julie T
Rich S, General Manager at Embassy Suites by Hilton Cleveland Rockside, responded to this review

Thank you for recognizing our staff service and spacious rooms. We hope you will stay with us again soon next time you visit.

Atlanta, GA
Reviewed 25 August 2016

Like that Sienfled episode where they can "make" the reservation but just cant "fulfill" the reservation. I check in 24 hours before arrive and selected my room - arrived later at 4pm and the room was still not ready. Customers can usually roll with it but at eats offer a few free snacks or Premium internet as a token of...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank TimothyPT
Toronto, Canada
Reviewed 25 August 2016

We recently stayed here and if you have ever stayed at an embassy suites you pretty know what you get in terms of a room or suite. The room was nice and I like the new in room coffee machine that uses a K-Cup. The location is good. were were going to the Blue jays / Indians game and it...

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Helpful?
Thank Avalanche08
Mayfield, Kentucky, United States
Reviewed 24 August 2016

We found the beds to be comfortable and the room was quiet. We also enjoyed our breakfast. We chose this place because of the good reviews on tripadvisor and because of the price and it's location near Cleveland.

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Helpful?
Thank Lisa W
Rich S, General Manager at Embassy Suites by Hilton Cleveland Rockside, responded to this review

Thank you for recognizing our great reviews on trip advisor. Our clean comfortable rooms are a great value for travelers. We hope you can make it back again soon.

Cleveland, Ohio
Reviewed 23 August 2016

Early check in was a plus. Room nice and spacey, no internet accommodation 😡 but nice stay overall. Staff was helpful and breakfast would have been great if turkey meat was on menu. But it was still great!

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank 545stephanien
Cary, North Carolina
Reviewed 21 August 2016

Overall visit was fine, but the rooms could use a refresh and they weren't as clean as they could be. The location is good, with access to the major Cleveland interstate highways, but is not close to the airport, downtown, western suburbs or eastern subburbs.

Review collected in partnership with Embassy Suites Hotels
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Thank klinejon1
Willoughby Hills, Ohio
Reviewed 20 August 2016

We stayed over night because we had a wedding there. The rooms were gross. Stains all over and the front desk staff for not very personable. We we're suppose to get gift baskets and never received them.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank P13J
Rich S, General Manager at Embassy Suites by Hilton Cleveland Rockside, responded to this review

Your feedback is very important to us and thank you for your reply. We will be working on the issues you pointed out so that our service levels will improve. We are sorry for the inconveniences and hope you will be able to visit us again.

Reviewed 18 August 2016 via mobile

Very disappointed with our stay here. We stayed here for two nights for a wedding. Prior to arrival I had requested two cribs and extra towels. At check in I asked about the cribs and towels. They said if they weren't in the room they would bring them up. We got to the room, the room was pretty warm, no...

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Helpful?
Thank Melissa_a_b24
Frankfort, Kentucky
Reviewed 18 August 2016

If you are a traveler and you ask someone's opinion on a hotel, and they tell you everything was perfect, that say's it all. We have stayed here more than once and we will be back next time we are in the Cleveland area. Minutes from downtown Cleveland, ballparks, Rock N Roll museum, The Original Christmas House, Sweeties Candy Store(outstanding)....

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Chuck S

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
  • Room Service
  • Free Internet
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Kitchenette
In your room
  • Microwave
Internet
  • Paid Internet
  • Free Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Embassy Suites by Hilton Cleveland Rockside

Address: 5800 Rockside Woods Blvd N, Independence, OH 44131-2346
Region: United States > Ohio > Independence
Price Range: $175 - $300 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Cleveland Rockside 3.5*
Number of rooms: 271
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton Hotels Direct, Expedia, Hotels.com, Orbitz, Hotwire, Priceline, Travelocity, Cancelon, getaroom.com, HotelQuickly, HotelsClick and Hotel.de so you can book your Embassy Suites by Hilton Cleveland Rockside reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Embassy Suites Cleveland Rockside
Embassy Suites Independence
Independence Embassy Suites
Embassy Suites By Hilton Cleveland Rockside Independence, Ohio
Hotel Style:
#3 Business Hotel in Independence
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Cleveland Rockside staff and other travellers.
9 questions
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Questions? Get answers from Embassy Suites by Hilton Cleveland Rockside staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“all rooms are best views no room is facing each other”
balasubramanian16847, 23 May 2017 | Read review
“the higher the better but they will charge you more to stay there”
dootsiehc, 16 May 2017 | Read review
“All rooms face the atrium, which can be loud. Not much you can do.”
kimgrouptraveler, 3 May 2017 | Read review
“Rooms looking out from the front of the hotel offer a view of a nearby field.”
PostingFeedback, 26 Mar 2017 | Read review
“Rm 421 was far enough from elevators/activities, it was perfect.”
fullofsap, 18 Mar 2017 | Read review
5 of 5
EmbassySuites.com
USD 146* /night
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getaroom.comUSD 152
Expedia.comUSD 146
PricelineUSD 145
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*Disclaimer
Prices are for 1 room, 2 adults
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