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Embassy Suites by Hilton Cleveland Rockside

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1,017 Reviews from our TripAdvisor Community

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Showing 1,010: English reviews
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Hamilton
Reviewed 3 days ago NEW

Embassy Suites Rockside has redone the rooms and halls. It was a comfortable stay and pleasant experience. The staff were all very professional and willing to assist. The restaurant offers some great choices but is not always fast. Happy Hour is busy but free and the bar tenders are always smiling. The price was very reasonable and includes your cooked...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Andrea C
Souderton, Pennsylvania
HOTEL’S FAVOURITE REVIEW
Reviewed 12 October 2016

Beautiful atrium style hotel with big suites for rooms. Plus they have a free happy hour with free drinks and snacks. I really enjoyed the place. The down side was the WiFi did not work in your room unless you held your device up near the atrium window in the living room. Also, we didn't like the "Chinese Water Torture"...

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1Thank ninja650gurl
About Hotel's Favourite Review
Rich S, General Manager at Embassy Suites by Hilton Cleveland Rockside, responded to this review

We appreciate your feedback and your positive comments about our staff and banquet food. We did have an issue in your with new bathtub fixtures and for that we apologize. We are currently updating our rooms and we hope you can make it back soon to see our new look.

Omaha, Nebraska
Reviewed 6 days ago NEW

If the staff and beds at Embassy Suites, Cleveland Rockside could be duplicated around the world, I can't imagine anyone would stay in their own homes. From the time I was collected by Kim, a front desk manager, at the airport until I was taken back by Damion, everyone and everything in between was honestly a perfect stay. The food,...

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Helpful?
Thank fullofsap
Tennessee
Reviewed 1 week ago via mobile

Stayed here to attend the Cavaliers game at quicken loans arena. This hotel is only about 10-15 mins from downtown cleveland. The hotel is beautiful inside and out. The rooms are suites and the layout is amazing and very roomy. The beds were very comfortable and the room was very clean. The breakfast was excellent, they have made to order...

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Helpful?
Thank tntt
Cleveland, Ohio
Reviewed 1 week ago

Reserved 3 rooms two months ago. Neither room was ready at checkin time. Had to wait 30 minutes for all the rooms to be ready. Desk clerk was nonchalant about my wait. Too many conferences going on in the lobby. Very chaotic. Suites have been updated with new furniture but carpet was filthy. Several glasses were dirty. Children were running...

Review collected in partnership with Embassy Suites Hotels
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Thank Lakeshia R
Houston, Texas
Reviewed 1 week ago

Recently stayed here five nights on business after receiving a recommendation from a colleague. I had booked their sister hotel, the Doubletree, which is right next door because it was cheaper, but I'm so glad that I switched. This hotel met all of my needs and exceeded my expectation. I checked in online which made my arrival experience very easy...

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Helpful?
Thank kirkfamily1
Michigan
Reviewed 1 week ago via mobile

Likes - The room looked freshly renovated and was visually appealing. Appears to be in an area with upscale business parks just off the expressway. I saw plenty of dining options nearby from fast food to high end steakhouses with everything in between. Dislikes - I reserved the room for 5 people and still only had 3 towels and 2...

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Thank Dreamsriviera15
Rich S, General Manager at Embassy Suites by Hilton Cleveland Rockside, responded to this review

Thank you for your detailed feedback. We will be reviewing the comments you shared with our housekeeping and restaurant staff and we hope you choose to stay with us again soon.

Brook Park, Ohio
Reviewed 1 week ago

Fun time, loved the refurnished 2 room suites, breakfast was great! My husband and I had a lovely time. We are looking forward to going back in the future. We attended with a conference and for such a large group, well done!!!

Review collected in partnership with Embassy Suites Hotels
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Thank ReadyToGo44142
Rich S, General Manager at Embassy Suites by Hilton Cleveland Rockside, responded to this review

We appreciate your feedback and are happy you enjoyed the conference. We are a likely choice for the group to return next year and we hope you can too!

Las Vegas, Nevada
Reviewed 1 week ago

Problems were not readily addressed by staff from broken microwave to need for more towels to stepping on broken glass in pool area. Breakfast buffet is substandard for a Hilton location. Will not stay at this location again.

Review collected in partnership with Embassy Suites Hotels
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Thank C5978REericah
Rich S, General Manager at Embassy Suites by Hilton Cleveland Rockside, responded to this review

Thank you for your feedback. We apologize and are reviewing these issues with our staff to make sure issues like this do not happen again. We hope you will reconsider and give us another chance. I understand you have many choices when it comes to hotels in the area and hope you will return with us again soon.

Cleveland, United States
Reviewed 2 weeks ago

The Embassy Suites Hotel in Cleveland (Rockside) was fantastic! I was shocked to receive complimentary drinks each evening! We were also very impressed with the complimentary breakfast - which included an omelette station where they made them for you! It was delicious! the suites are spacious, modern, and comfortable! Every staff member had a smile and was very helpful.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank juliemD5752GO
Rich S, General Manager at Embassy Suites by Hilton Cleveland Rockside, responded to this review

We are very happy you noticed our recent upgrades and great service! We hope you can make it back to visit us again soon.

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
  • Room Service
  • Free Internet
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Kitchenette
In your room
  • Microwave
Internet
  • Paid Internet
  • Free Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Embassy Suites by Hilton Cleveland Rockside

Address: 5800 Rockside Woods Blvd N, Independence, OH 44131-2346
Region: United States > Ohio > Independence
Price Range: $166 - $257 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Cleveland Rockside 3.5*
Number of rooms: 271
Reservation Options:
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Also Known As:
Embassy Suites Cleveland Rockside
Embassy Suites Independence
Independence Embassy Suites
Embassy Suites By Hilton Cleveland Rockside Independence, Ohio
Hotel Style:
#3 Business Hotel in Independence
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Cleveland Rockside staff and other travellers.
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Questions? Get answers from Embassy Suites by Hilton Cleveland Rockside staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rm 421 was far enough from elevators/activities, it was perfect.”
 of 5 bubbles fullofsap, 18 Mar 2017 | Read review
“Take advantage of the free happy hour.”
  • Second vanity in bedroom
  • Livingroom area
  • Shower
  • Livingroom area TV
  • King bed
  • Television closet in bedroom
  • Wetbar, mini fridge and microwave
 of 5 bubbles kirkfamily1, 13 Mar 2017 | Read review
“Elevators open to open hallway directly where guest rooms are located. Try to avoid this area for quieter experience.”
 of 5 bubbles FrequentTraveler1964, 14 Dec 2016 | Read review
“after received the room key, you should always check the room before commit your stay”
 of 5 bubbles congp5, 14 Dec 2016 | Read review
“ask for a room further from the elevator. The traffic noise is noticable”
 of 5 bubbles 132gregg, 4 Dec 2016 | Read review
5 of 5