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Residence Inn Cleveland Independence

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Residence Inn Cleveland Independence
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67 Reviews from our TripAdvisor Community

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Showing 66: English reviews
Tampa, Florida
Reviewed 1 week ago NEW

I spent 2 nights here. Since it was cold, I requested a room with a fireplace. The hotel is located near a cluster of hotels. The staff was friendly and eager to help. The rooms were big and clean. The logs for the fireplace are available at the front desk for a fee. It was worth it to have a...

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Helpful?
Thank emotionalbutterfly
Colleen D, General Manager at Residence Inn Cleveland Independence, responded to this review

Thank you emotionalbutterfly for sharing your recent experience at our beautiful Residence Inn. I am happy to hear our team secured you a room in one of our cozy fireplace suites. This time of year they are definitely our most popular. We are happy to hear you enjoyed our spacious suites as they definitely give you a "home away from...

New York City, United States
Reviewed 1 week ago

Big clean rooms with plenty of fluffy white bath and hand towels. Front desk staff at check in could see that I had a long day and asked if there was anything she could do to make it better. A nice touch that Quora. cared to ask. Breakfast, the next morning was hot and they put care into keeping the...

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Helpful?
Thank Anthony C
Colleen D, General Manager at Residence Inn Cleveland Independence, responded to this review

Thank you for taking the time to share your feedback in regards to your recent stay at our Residence Inn. Our spacious suites definitely have a lot to offer for a nice relaxing stay. Our supervisor who you spoke with genuinely cares about all of our guests so I am happy to hear she made an extra point to ask...

Nashville, Tennessee
Reviewed 2 weeks ago via mobile

The room is very clean & check in was a breeze. The room is a suite with plenty of room for everyone. Customer service is awesome as well. I like the full kitchen so you can cook small meals if you choose to.

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Helpful?
Thank lrezell37
Colleen D, General Manager at Residence Inn Cleveland Independence, responded to this review

Thank you for taking the time to share your feedback in regards to your recent stay in Independence. I am happy to hear you enjoyed our spacious suites and that our team took great care of you while being our guest. Quite a few people like the option to cook as opposed to going out to eat so our kitchens...

Reviewed 4 weeks ago via mobile

The desk staff, Night Audit (Tiffany) and Front Office Supervisor; (Katrina) were just not the Marriott Way. Both ladies truly need to be re coached. Both their attitudes were disengaged and standoffish. Neither of them wanted to help me with my check in/out process and were very rude condescending. The Front Office Sup was the worst of 2.

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Helpful?
Thank Shawnte L
Colleen D, General Manager at Residence Inn Cleveland Independence, responded to this review

Good Afternoon Shawnte, Thank you for taking the time to share your feedback in regards to your stay in Independence. After talking with my team it is apparent you were attempting to get an employee rate which is available to associates only and my team honored your friends and family form and gave you the appropriate rate associated with that...

Atlanta, Georgia
Reviewed 4 November 2016

I loved the conveniences! It was a nice stay. It had an exercise area. Snack area for purchases too. In the morning you could go out to eat the breakfast that is provided. The sitting area/ breakfast area is great for sitting in.

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Helpful?
Thank Frankie D
Colleen D, General Manager at Residence Inn Cleveland Independence, responded to this review

Thanks Frankie D for taking the time to share your feedback in regards to your recent experience at our property in Independence. Our exercise room does offer a lot of options for getting a great start to your day and I am happy to hear you were able to relax and enjoy breakfast in our main Lobby. We truly pride...

Ann Arbor, Michigan
Reviewed 7 October 2016

Very clean. Restaurants are close and there is a variety of cuisine. We stayed in a two bedroom and it easily slept six adults- two king beds and a pullout sofa. Breakfast served eggs, sausage, and bacon. Very good.

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Helpful?
Thank freeny
Colleen D, General Manager at Residence Inn Cleveland Independence, responded to this review

Thank you for sharing your feedback on your weekend visit. I am so happy to hear you enjoyed our spacious Two-Bedroom suites and our new breakfast with so much additional variety. As you mentioned we are close to some major restaurants that are in close proximity to the hotel. We look forward to seeing you back on your next trip...

Reviewed 5 October 2016 via mobile

I really liked this place. Easy access from I77 and the staff was super. They had a great happy hour and good breakfast. The rooms were great and extremely clean. The only draw back was the size of the room holding the toilet and shower. You really had to squeeze in to close the door. To open the door you...

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Helpful?
Thank Robert I
Colleen D, General Manager at Residence Inn Cleveland Independence, responded to this review

Thank you Robert I for taking the time to share your feedback on your overall experience at the hotel. I am happy you were able to enjoy some of the new items Marriott rolled out on their new breakfast program at our hotel and that you were able to join us and relax at our evening Mix. I will be...

Reviewed 5 September 2016 via mobile

This residence inn has rooms like I've stayed at in other cities. But seriously, who designs the bathrooms? Everything in the hotel room is spacious, but the bathroom is small, claustrophobic. The toilet is 2 inches from the bath tub so the door that opens in will have clearance. Hall closets are what I'm reminded of. The employees are nice,...

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Helpful?
1Thank Laura J
Colleen D, General Manager at Residence Inn Cleveland Independence, responded to this review

Thank you for Laura J for sharing your feedback in regards to your recent stay in Independence. Our rooms are recently renovated and spacious throughout although I certainly agree with you in regards to the bathroom area having some opportunity to be a little more spread out. I am happy to hear that you enjoyed our comfortable beds and that...

Columbus, Ohio
Reviewed 6 August 2016

We were on a family trip to Cleveland for a few days. Stayed at this location. The facility was clean, the workers were nice and helpful. We enjoyed the pool one evening and it was nice and clean. And warm. The breakfast buffet was nice. Everything was even stocked when I got there at 9 am bc I overslept. The...

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Helpful?
Thank Jellypooh
Colleen D, General Manager at Residence Inn Cleveland Independence, responded to this review

Thank you for sharing your feedback in your regards to your most recent trip into Cleveland. I am so happy to hear that you were able to enjoy the pool and grab some breakfast from our team before you left. I will be sure to thank my team for gathering you some to go boxes for the rest of your...

Baltimore, Maryland
Reviewed 27 July 2016

My fiance and I stayed here when in town for Orioles/Indians game. The hotel was nice and the breakfast was good. The room was clean and good. Convenient and easy to get to. Good for visiting Cleveland.

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Helpful?
Thank Bill M
Colleen D, General Manager at Residence Inn Cleveland Independence, responded to this review

Thank you Bill M for sharing your experience regarding your most recent stay in Independence while in for the ball game. I am so happy that you enjoyed your stay and that you were able to have our hot complimentary breakfast as well. We look forward to the opportunity of having you back to the hotel should your travel ever...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Free Breakfast
  • Self-Serve Laundry
  • Dry Cleaning
  • Meeting Rooms
Official Description (provided by the hotel)
Residence Inn by Marriott Cleveland - Independence, completed guest suite, lobby, business center, dining area and meeting rooms renovations May 2009. Come see our new look, we know you'll love it! ... more   less 

Additional Information about Residence Inn Cleveland Independence

Address: 5101 W Creek Rd, Independence, OH 44131-2100
Region: United States > Ohio > Independence
Price Range: $166 - $262 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Cleveland Independence 3*
Number of rooms: 118
Reservation Options:
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Also Known As:
Residence Inn Cleveland Independence Hotel Independence
Residence Inn Independence
Independence Residence Inn
Residence Inn Cleveland Independence Ohio
Hotel Style:
#3 Romantic Hotel in Independence
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Questions & Answers

Here's what travellers have asked, with answers from Residence Inn Cleveland Independence staff and other travellers.
3 questions
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Syosset, New York
Hamburg, New York
Berlin, Maryland
over a year ago

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Questions? Get answers from Residence Inn Cleveland Independence staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The 2br have a fireplace”
 of 5 bubbles AZCatFan1998, 28 Mar 2016 | Read review
“If you don't want to lug your bags up the stairs, ask for a first floor room.”
  • Go through contortions to be able to close the door when you're inside.
  • Very poor planning!
 of 5 bubbles Motown-Kim, 3 Nov 2015 | Read review
“Don't think you can go wrong with any room location on this property.”
 of 5 bubbles souviens, 29 Oct 2015 | Read review
“No elevator, some rooms are accessible from the stairs only.”
 of 5 bubbles Blondiemoppet, 17 Aug 2015 | Read review
“Ask for a room on the first level to avoid having to climb stairs.”
 of 5 bubbles 318kimr, 12 Aug 2015 | Read review
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