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Crowne Plaza Hotel Cleveland South - Independence

Booking.comUSD 108*
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GreenLeadersSilver level
11/06/2017 12/06/2017
1 room 2 adults 0 children
USD 149*
USD 108*
USD 149*
USD 108*
USD 109*
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Crowne Plaza Hotel Cleveland South - Independence
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370 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza Hotel Cleveland South - Independence
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Showing 363: English reviews
Miami
Reviewed 16 September 2014

Third time I stay at this hotel. Always check in late as I fly into Cleveland in the last flight from miami. Never have had an issue with room not being ready. Very well priced and always a clean room. Very quiet and if available try to get executive level on 5th floor for a free continental breakfast. Only reason...

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Helpful?
Thank CheleMiami
CrowneManagement, General Manager at Crowne Plaza Hotel Cleveland South - Independence, responded to this review

Dear CheleMiami: On behalf of our entire staff, thank you so much for your kind review. We certainly do strive to provide all of our guests with the level of service that you described you received during your stay and I will certainly make sure I acknowledge the entire staff for their efforts. We hope that you have an opportunity...

Norfolk, Virginia
Reviewed 14 September 2014

I recently traveled to Cleveland for the clinic. I was referred to this hotel by the clinic. When I checked in I asked the girl at the desk , Autumn, to give me a room close to an elevator and a refridgerator. She nonchelantly told me they don't have refridgerators without checking. Then she gave me a room far from...

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Helpful?
1Thank Virginia556
CrowneManagement, General Manager at Crowne Plaza Hotel Cleveland South - Independence, responded to this review

Dear Viirgina556: I appreciate you taking the time to share your experience regarding your stay at our hotel. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. I have taken note of your valuable comments and rest assured, these will be used to monitor and improve the...

Ohio
Reviewed 3 September 2014 via mobile

We enjoyed our stay here. The room was very clean and comfortable. The A/C was a little loud though. The man at the front desk was very friendly and corrected an issue on my reservation without question. Breakfast was good if it's free. It the standard hotel free breakfast food so definitely not worth paying for if your reservation didn't...

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Helpful?
Thank NLE0
CrowneManagement, General Manager at Crowne Plaza Hotel Cleveland South - Independence, responded to this review

Dear NLEO: Thank you very much for taking the time to write a review of your stay at Crowne Plaza Cleveland South Independence. We are delighted to know that you enjoyed your stay with us, and we look forward to welcoming you back in the near future! Joe Isernia General Manager

Johnstown, Pennsylvania
Reviewed 26 August 2014

My husband and I booked this hotel since there were no others available right in the city. Despite being about a 15-minute drive away, Cleveland is easily accessible from the Independence area, especially through the RTA. We highly recommend this. Regarding the hotel itself, we had no problems checking in and were greeted by two helpful young ladies at the...

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Helpful?
1Thank KPsRECs
CrowneManagement, General Manager at Crowne Plaza Hotel Cleveland South - Independence, responded to this review

Dear KPsRECs: Thank you for choosing the Crowne Plaza Cleveland South Independence as your hotel of choice during your last visit to Cleveland. We are so delighted to hear you had a pleasant stay and that you enjoyed your room, with all of its distinctive amenities. We were truly humbled by your gracious comments regarding our hotel service team. At...

Jacksonville
Reviewed 22 August 2014

Booked this hotel because of its location. Right next to interstate, 10-15 minutes drive from zoo and hall of fame. Free parking. Friendly front desk. Airport shuttle on time. 2-5 miles by car for restaurants - if you don't want to eat expensive hotel food. My issue is that the room had no fridge or microwave. Upon reading other reviews...

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Helpful?
1Thank efan73
IHGCare, Guest Relations Manager at Crowne Plaza Hotel Cleveland South - Independence, responded to this review

Dear efan73, Thank you for taking the time to post your comments. I am pleased to know that our location worked suitably for your needs. However, I am sorry for the room accommodation, level of cleanliness and noise challenges experienced which has negatively impacted your stay with us. The review we receive from our valued guests, like you, enables us...

Reviewed 20 August 2014

Well after being in the travel industry for 25plus years, one wld think after selling thousands of room nights over the course of a career and presentation to reception of biz card / Iatan card A upgrade wld have been offered and even brought up. Perhaps reception is not aware of this general courtesy. However a 2nd floor room was...

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Helpful?
1Thank Concorde002
IHGCare, Guest Relations Manager at Crowne Plaza Hotel Cleveland South - Independence, responded to this review

Dear Concorde002, Thank you for taking the time to write a review about our property. It is nice to know that after some initial issues with your stay, these were soon sorted out and allowed you to enjoy your stay with us. We will always seek to ensure that all our guests stays are comfortable. On the other hand, we...

Ionia, Michigan
Reviewed 18 August 2014

The room was clean, the housekeeping staff took great care of us for the entire stay. The desk staff likewise. That being said a few items about the hotel. The outside pool area was closed and looked like it was abandoned. Goose crap all over the place with filthy outside tables, chairs. The hotel is showing its age with many...

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Helpful?
Thank Fred C
CrowneManagement, General Manager at Crowne Plaza Hotel Cleveland South - Independence, responded to this review

Dear Fred C: Thank you for taking the time to share your positive feedback regarding your recent stay with us. Our goal is to provide superior service and accommodations to each and every guest that stays with us. All of the staff takes great pride in knowing that their hard work and dedication is making a difference to our guests....

Toronto, Canada
Reviewed 16 August 2014

Date of stay: August 12 - 14 Location: Right off the I77 and I480 The hotel is about 15 minutes drive to downtown, but conveniently located right off the freeway. The area around the hotel is very safe with no sign of gangs or homeless people. Cleanliness: Very clean, always seeing people cleaning the floors or hallways. Room was clean...

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Helpful?
Thank Randy L
CrowneManagement, General Manager at Crowne Plaza Hotel Cleveland South - Independence, responded to this review

Dear Randy L; Thank you very much for sharing your wonderful experience at our hotel with us. We strive to provide the best possible service and guest experiences every day, and it’s always great to hear from our guests on how we’re doing. We try to make everyone’s visit a “Home away from Home” by providing the best comfort, the...

Mahwah, New Jersey
Reviewed 15 August 2014 via mobile

The rooms are basically clean and have the average amenities as everyone else in the area. No fridge or microwave but many are no longer offering those. The in room coffee maker is poor. At times the coffee goes outside the cup and fills up the tray beneath. Checked in on Monday afternoon and when I returned to my room...

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Helpful?
2Thank MRM1952
IHGCare, Guest Relations Manager at Crowne Plaza Hotel Cleveland South - Independence, responded to this review

Dear MRM1952, Thank you for taking the time to review our property. I am disappointed to know you did not enjoy your overall experience with us, and apologize for the issues encountered with the room accommodation and level of cleanliness. Thank you for bringing this up to our attention and rest assured, these issues will be looked into. We appreciate...

St. Augustine, Florida
Reviewed 5 August 2014

This crown plaza's interior is a little dated but the lobby is nice and they have a little bar area as well. I have always been upgraded to the fifth floor executive level and have to say that the rooms inside are very nicely appointed. This hotel is pretty conveniently located just off the interstate.

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Helpful?
Thank cwbunger32
Emily D, Portfolio Reputation Manager at Crowne Plaza Hotel Cleveland South - Independence, responded to this review

CWBunger, Thank you for taking the time to share your feedback. We strive to provide the best possible service and guest experiences every day, and it’s always great to hear from our guests on how we’re doing. Your willingness to share your thoughts with us is genuinely appreciated. We look forward to welcoming you back again. Enjoy today! Emily P...

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
Official Description (provided by the hotel)
*Recognized by The Knot as a 2013 pick for Best of Weddings!*Welcome to the Crowne Plaza Cleveland South Independence. The only 4 Star full service property in Independence Ohio. Located on Rockside Road and I-77. The Crowne Plaza Cleveland South Independence is the perfect location for all your corporate and leisure events. We are 10 minutes from downtown Cleveland and in the heart of Independence Business District. The Crowne Plaza Cleveland South Independence is steps away from many corporate offices and office parks; including the Cleveland Clinic Independence Campus, IBM, Alcoa, Microsoft, and many more. For those wanting to get out and experience our great city of Cleveland, we are a short drive to the Great Lakes Science Center, Cleveland Browns Stadium, Progressive Stadium, Cleveland Cavaliers Quicken Loans Arena, Playhouse Square Theaters and the famous Rock and Roll Hall of Fame. You can find shopping in all directions. We are loaded with comforts and amenities, including 100% smoke free, complimentary airport shuttle and local shuttle, valet parking for registered guest, and fine dining experiences in Aura Bistro and Lounge. We have over 10,000 square feet of flexible meeting space along with 178 guest rooms. Our unique indoor pool is sure to please all. ... more   less 

Additional Information about Crowne Plaza Hotel Cleveland South - Independence

Address: 5300 Rockside Rd, Independence, OH 44131-2118
Region: United States > Ohio > Independence
Price Range: $130 - $204 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Hotel Cleveland South - Independence 3.5*
Number of rooms: 178
Reservation Options:
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Also Known As:
Crowne Plaza Hotel Cleveland South - Independence Ohio
Hotel Style:
#2 Green Hotel in Independence
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Hotel Cleveland South - Independence staff and other travellers.
10 questions
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Toronto, Canada
2 days ago
Ridgeland, Mississippi, United States
1 month ago
Philadelphia, Pennsylvania
11 months ago

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Questions? Get answers from Crowne Plaza Hotel Cleveland South - Independence staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Any room on the 5th floor. Being a member of IHG helps.”
RichardE368, 26 May 2017 | Read review
“Executive floor!”
950claudep, 21 Apr 2017 | Read review
“I really don't think there are any good rooms to choose from.”
mckzach, 22 Feb 2017 | Read review
“We had a room on the first floor, but had no problem with noise.”
kathiswann, 14 Nov 2016 | Read review
“Executive continental breakfast only ran M-F, and was not good value for money.”
dnalosh74, 6 Nov 2016 | Read review
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USD 108* /night
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HotelQuicklyUSD 149
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Prices are for 1 room, 2 adults
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