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Crowne Plaza Hotel Cleveland South - Independence

Booking.comUSD 118*
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GreenLeadersSilver level
07/05/2017 08/05/2017
1 room 2 adults 0 children
USD 118*
USD 118*
USD 117*
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Crowne Plaza Hotel Cleveland South - Independence
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367 Reviews from our TripAdvisor Community

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Showing 360: English reviews
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Chicago, Illinois
Reviewed 1 week ago

Nice hotel with an exceptionally friendly and accommodating staff. They really stood out. Restaurant on site and it was quite good. Clean comfortable rooms. Great executive floor. Plenty of parking. Nice quiet location and only minutes from the airport. I have stayed at the Crown Plaza Cleveland Airport in Middleburg Heights many times. This hotel is much nicer and is...

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Helpful?
Thank Claude P
Joe I, General Manager at Crowne Plaza Hotel Cleveland South - Independence, responded to this review

Thank you very much for taking the time to write a review of your stay at Crowne Plaza Cleveland South Independence. We are delighted to know that you enjoyed your stay with us, and we look forward to welcoming you back in the near future! Joe Isernia General Manager

Lenexa, Kansas
Reviewed 2 weeks ago via mobile

We came to this hotel looking for safe place to stay. Check in was easy. Rooms were super clean. There isn't a free breakfast but for the rate we got for the hotel it was ok. There is a restaurant attached to hotel and close by food locations. It was overall a great stay.

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Helpful?
1Thank briella01
Joe I, General Manager at Crowne Plaza Hotel Cleveland South - Independence, responded to this review

Thank you very much for taking the time to write a review of your stay at Crowne Plaza Cleveland South Independence. We are delighted to know that you enjoyed your stay with us, and we look forward to welcoming you back in the near future! Joe Isernia General Manager

Terre Haute, Indiana
Reviewed 3 weeks ago

1. I requested a room that would be as quiet as possible since I was traveling with a 1 year old and 3 year old. I have no idea if this occurred or not, because I have no idea if property was filled. My guess is that it was not, because half the parking lot was empty. What was frustrating...

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Helpful?
1Thank JAMES D
Joe I, General Manager at Crowne Plaza Hotel Cleveland South - Independence, responded to this review

Thank you for taking the time to share your feedback with us regarding your most recent stay. We truly value your input and very much rely on you, our guest, to help us improve our hotel operation. We strive to exceed the expectations of every guest who stays with us, and regretfully in your case we failed to meet that...

Reviewed 3 weeks ago via mobile

This hotel is a cheap 2 star trying to be a 3.5 star..... but needs to try harder. The lobby and lounge look really nice, but the hallway was creepy and dingy, the doors were a hideous shade of brown and thin as a board. My list of complaints is long... -the toilet didn't flush right and left toilet paper...

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Helpful?
1Thank Olivia B
Joe I, General Manager at Crowne Plaza Hotel Cleveland South - Independence, responded to this review

Thank you for taking the time to share your feedback with us regarding your most recent stay. We truly value your input and very much rely on you, our guest, to help us improve our hotel operation. We strive to exceed the expectations of every guest who stays with us, and regretfully in your case we failed to meet that...

Venice, Florida
Reviewed 4 weeks ago via mobile

Wedding plans cancelled with 2 weeks remaining before reservation! Hotel was directly requested to refund by Travelocity and refused for two night stay costs. I personally never do business with chains that handle service requests like this. It will obviously show up in many other service accommodations other than this if you do!

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Helpful?
Thank Stone R
Joe I, General Manager at Crowne Plaza Hotel Cleveland South - Independence, responded to this review

Thank you for your feedback regarding your reservation with our hotel. We appreciate the opportunity to address your concerns. Your reservation was booked with a third party website at a restricted rate type, with a cancellation fee and/or full pre-payment requirement. These restrictions allow us to offer discounted rates that would otherwise be unavailable. While we certainly regret any inconvenience...

Centerton, Arkansas, United States
Reviewed 23 March 2017

Hotel was in great location. Hotel was very clean and besides being older, it is very well taken care of. Loved the pool and hot tub. The staff were great. Only downside is the parking. you either have to park at the bottom or the top of the hotel.

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Helpful?
Thank Anthony P
Joe I, General Manager at Crowne Plaza Hotel Cleveland South - Independence, responded to this review

Thank you for choosing the Crowne Plaza Cleveland South Independence as your hotel of choice during your last visit to Cleveland. We were truly humbled by your gracious comments regarding our hotel service team. We can’t wait to welcome you back to the Crowne Plaza Cleveland South when your travels next bring you to Cleveland. Joe Isernia General Manager

Adelanto, California
Reviewed 23 February 2017 via mobile

A friend and I stayed here so we could see a concert in Cleveland. It's only about 15 minutes away from downtown so the location is perfect. The hotel was clean and the beds were comfortable. My ONLY complaint (the reason this hotel gets 4 instead of 5) is for the bathroom. The water is brown when you first turn...

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Helpful?
Thank Stephanie A
Joe I, General Manager at Crowne Plaza Hotel Cleveland South - Independence, responded to this review

Thank you for taking the time to share your feedback regarding your most recent stay at our hotel. We truly value your input and very much rely on you, our guest, to help us improve our hotel operation. Your willingness to share your thoughts with us is genuinely appreciated. Joe Isernia General Manager

Pittsburgh, Pennsylvania
Reviewed 22 February 2017

We (myself and two children) stayed here 2 years ago and it was fine, but it's clearly gone downhill ever since. My biggest complaint during this stay was the filthy room. Upon check-in, I discovered a used bar of soap in the shower, the dresser covered in light dust and strands of hair, the nightstand appeared to have had a...

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Helpful?
1Thank mckzach
Joe I, General Manager at Crowne Plaza Hotel Cleveland South - Independence, responded to this review

I appreciate you taking the time to share your experience regarding your stay at our hotel. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. I have taken note of your valuable comments and rest assured, these will be used to monitor and improve the quality and...

Pittsburgh, Pennsylvania
Reviewed 24 January 2017

Checked in within a matter of minutes on a Friday night. The hotel is just off the highway so it's very easy to get yet surprisingly quiet despite being so close to a major interstate. The staff is very friendly and quickly attended to my request of swapping rooms to one with a king sized bed. The hotel has a...

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Helpful?
Thank sstaszak11
Joe I, General Manager at Crowne Plaza Hotel Cleveland South - Independence, responded to this review

Thank you for choosing the Crowne Plaza Cleveland South Independence as your hotel of choice during your last visit to Cleveland. We were truly humbled by your gracious comments regarding our hotel service team. We can’t wait to welcome you back to the Crowne Plaza Cleveland South when your travels next bring you to Cleveland. Joe Isernia General Manager

Cleveland, Ohio
Reviewed 7 December 2016

From the planning of the event to the event date Nov. 18, my niece wedding ceremony and private dinning experience for her guest was excellent. The staff set up the room prior to our arrival with many special touches. They were attentative to our party and offered excellent customer service. The gazebo was well lighted and was a beautiful site...

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Helpful?
Thank 780renitaa
Joe I, General Manager at Crowne Plaza Hotel Cleveland South - Independence, responded to this review

Thank you for taking the time to share your feedback regarding your most recent stay at our hotel. We truly value your input and very much rely on you, our guest, to help us improve our hotel operation. Your willingness to share your thoughts with us is genuinely appreciated. Joe Isernia General Manager

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
Official Description (provided by the hotel)
*Recognized by The Knot as a 2013 pick for Best of Weddings!*Welcome to the Crowne Plaza Cleveland South Independence. The only 4 Star full service property in Independence Ohio. Located on Rockside Road and I-77. The Crowne Plaza Cleveland South Independence is the perfect location for all your corporate and leisure events. We are 10 minutes from downtown Cleveland and in the heart of Independence Business District. The Crowne Plaza Cleveland South Independence is steps away from many corporate offices and office parks; including the Cleveland Clinic Independence Campus, IBM, Alcoa, Microsoft, and many more. For those wanting to get out and experience our great city of Cleveland, we are a short drive to the Great Lakes Science Center, Cleveland Browns Stadium, Progressive Stadium, Cleveland Cavaliers Quicken Loans Arena, Playhouse Square Theaters and the famous Rock and Roll Hall of Fame. You can find shopping in all directions. We are loaded with comforts and amenities, including 100% smoke free, complimentary airport shuttle and local shuttle, valet parking for registered guest, and fine dining experiences in Aura Bistro and Lounge. We have over 10,000 square feet of flexible meeting space along with 178 guest rooms. Our unique indoor pool is sure to please all. ... more   less 

Additional Information about Crowne Plaza Hotel Cleveland South - Independence

Address: 5300 Rockside Rd, Independence, OH 44131-2118
Region: United States > Ohio > Independence
Price Range: $130 - $224 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Hotel Cleveland South - Independence 3.5*
Number of rooms: 178
Reservation Options:
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Also Known As:
Crowne Plaza Hotel Cleveland South - Independence Ohio
Hotel Style:
#2 Green Hotel in Independence
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Hotel Cleveland South - Independence staff and other travellers.
9 questions
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Ridgeland, Mississippi, United States
2 days ago
Philadelphia, Pennsylvania
10 months ago
Alliance, Ohio
over a year ago

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Questions? Get answers from Crowne Plaza Hotel Cleveland South - Independence staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Executive floor!”
950claudep, 21 Apr 2017 | Read review
“I really don't think there are any good rooms to choose from.”
mckzach, 22 Feb 2017 | Read review
“We had a room on the first floor, but had no problem with noise.”
kathiswann, 14 Nov 2016 | Read review
“Executive continental breakfast only ran M-F, and was not good value for money.”
dnalosh74, 6 Nov 2016 | Read review
“There is a little freeway noise, although it's not too bad. You might ask for earplugs if you're sensitive to it.”
professordoctormom, 22 Oct 2016 | Read review
5 of 5
Booking.com
USD 118* /night
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CrownePlaza.comUSD 118
PricelineUSD 117
TripAdvisorUSD 118
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*Disclaimer
Prices are for 1 room, 2 adults
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