Small room with dated amenities including rattling hanging bathroom door noisy tiny refrigerator and wifi only accessible near the door hence it was not good value However the bed itself was comfortable and the hotel itself was superb!
Living an hours drive away I had been keen to visit the Great Lake Hotel for some time. Had some friends staying from interstate, so saw it as a good opportunity to visit. We travelled up about 3 weeks ago during school holidays, we were all impressed with the menu, quality of food & service. Our experience had been so positive I returned again Sunday 2nd May with three other friends. Once again the menu and quality of food was excellent, however there was a real problem with the service. Shortly after seating we ordered drinks and some garlic bread for starters. Thirty minutes went by and nothing. What was concerning was there was ample staff behind the bar area but no one seemed to be doing anything except wondering around. I eventually I approached the waiter and we received our drinks etc shortly after. Our meals arrived and were beautiful, I had the macadamia crusted gem fish on a bed of Paris mash and was just delicious! Everyone in our group loved their meals. Sadly no one came near us for the rest of our visit to enquire if we required more drinks/wine or deserts. Someone did stop by while we were eating and enquired if we were enjoying our meals and of course we were. Seated at the table next to us was a mother & child, she commented that the child's meal arrived a half hour before hers, so when hers arrived the child was ready to go. She also commented she was not happy with her meal and covered it with a napkin and left. The food was just excellent, however the service was a bit of a shambles. I realize businesses have off days for a multitude of reasons and I would certainly return and try again.…
We had a very tasty lunch at the Great Lake Hotel. The food was great, it came out very quickly and was very good but the standout of the lunch for us was our waitress named Jemma. Jemma was professional, friendly and very attentive from our first greeting as we came in the door to a warm goodbye as we left. It appeared to be a busy lunch time and Jemma went around the room treating every patron with the same prompt great friendly service we received.
My wife and I holiday regularly to the area and rarely miss a chance to get to the hotel for dinner or lunch. The food is great and the staff are friendly! Definitely stop in during a trip to the highlands.
Came at 220pm in the afternoon sorry lunch is finished you can get a pie from down the road and come back. Ordered coffee and water coffee came no water had to ask three times for water. Lots of young staff on getting training good to see otherwise bring food for a picnic would not come back.