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Copthorne Hotel Merry Hill Dudley

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Copthorne Hotel Merry Hill Dudley
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899 Reviews from our TripAdvisor Community

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Showing 895: English reviews
Berkshire, UK
Level Contributor
27 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed yesterday NEW via mobile

The hotel was selected as it was conveniently located for a company I was visiting nearby. I requested a room on the canal side as a few of the TA tips suggest. The room was fine, nothing fancy, reasonably clean - carpet had a few marks, shower had lime scale around the head, towel had rust marks on it -... More 

Helpful?
Thank UK_Patch
Poole, United Kingdom
Level Contributor
179 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed 2 days ago NEW

My company has recently taken on new business local to this hotel so it has been a base for many and we have used to host induction days. Faultless staff, great rooms and good food. Comfy beds, great facilities.

Helpful?
Thank charlie170689
Gloucester
Level Contributor
40 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 4 days ago NEW via mobile

I stay here every year with 3 friends for Christmas Shopping at Merry Hill. The nice thing is the reception staff have been there for years and remember us. We had an issue with our trip advisor booking as they only had one room not 2. I had my booking details with me and instead of saying I needed to... More 

Helpful?
Thank Purpleskimp
GMMerryHill, General Manager at Copthorne Hotel Merry Hill Dudley, responded to this review

Dear Purpleskimp, Thanks for your 5 star review. I am delighted to read that the team recognise you year after year and that they immediately to action to resolve your booking issue. We look forward to welcoming you again, hopefully sooner than a year! Kind regards Steve Rycroft. More 

Birmingham, United Kingdom
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 1 week ago

Hotel is in a fantastic location for Merry Hill shopping centre with plenty of links via public transport if you don't drive. The staff was first class and check in was swift and easy. Faradays was a great place to eat and have a drink on the evening. My only downsides was the room I was in 435 was very... More 

Helpful?
Thank Chris_Lowe_13
GMMerryHill, General Manager at Copthorne Hotel Merry Hill Dudley, responded to this review

Dear Chris_Lowe_13, Thanks for sharing your experience following your recent stay. It is pleasing to read that you found our staff to be first class and that your experience of reception and Faradays restaurant to be a positive one. I am sorry that the noise from the lift detracted from your overall experience but can understand why you would not... More 

Swansea
Level Contributor
32 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 1 week ago via mobile

Stayed at this hotel on Saturday 19th November on a bus trip with Jones international. The hotel rooms were lovely. Dinner was included in the package which was lovely. The service was ok but waitresses tried to serve two tables at the same time and were getting orders confused. The vegetarian meal ordered on our table turned up and it... More 

Helpful?
Thank Welshlass1975
GMMerryHill, General Manager at Copthorne Hotel Merry Hill Dudley, responded to this review

Dear Welshlass1975, Thank you for your review following your recent stay with us. I am sorry that you experienced shortfalls in our service during your stay, I will discuss your feedback with my management team to ensure we learn and improve where we can. I understand that the lift did breakdown that evening and that the Duty Manager was in... More 

Halesowen, west Midlands
Level Contributor
40 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 1 week ago

Would like to praise the wonderful bar and waiting staff at Faradays. Megan the waitress is lovely and always pleasant , and Hassan at the bar always very helpful and charming. A warm welcome back to Darren at the bar -we missed you while you were off. Only complaint is the parking, unfortunately disabled spaces are often taken up by... More 

Helpful?
Thank Debbie13_10
GMMerryHill, General Manager at Copthorne Hotel Merry Hill Dudley, responded to this review

Dear Debbie13_10, Thank you for your positive review following your visit to Faradays restaurant. I am delighted that Megan, Hassan and Darren created such a memorable experience and I will ensure they are recognised for their hard work. I am sorry that other car park users abused the designated disabled spaces and I will look to review what measures we... More 

West Midlands, United Kingdom
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 1 week ago via mobile

Visited last Friday evening for eighties night and overnight stay. It had been a few years since we last stayed over night but we had a fantastic evening approx 26 of us .Food & entertainment for the evening was very nice and room was amazing and breakfast the following morning was beautiful could not fault it will defiantly be going... More 

Helpful?
Thank lisa M
GMMerryHill, General Manager at Copthorne Hotel Merry Hill Dudley, responded to this review

Dear lisa M, Thanks for your great 5 star review after enjoying yourself at our 80's night. I am delighted that you found everything to your satisfaction and we look forward to welcoming you back to our next event. Kind regards Steve Rycroft More 

halesowen
Level Contributor
33 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 1 week ago

i was offered a free day at the gym with a view to beoming a member. the first time i tried a class the instructor was sick. i was allowed to try the pool instead. The 15m pool was ok but really smelled of chlorine. tried the sauna which was tiny. Changing rooms really cramped, no cubicles, one ladies toilet... More 

Helpful?
Thank pauline p
GMMerryHill, General Manager at Copthorne Hotel Merry Hill Dudley, responded to this review

Dear pauline p I was really disappointed to read of the issues that you experienced whilst trying our our facilities. Our leisure club is managed by Mosaic, with the Club Manager Simone very keen to learn from such experiences. If you would be kidn enough to contact Simone or I with your contact details, so that we may follow up,... More 

Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 1 week ago via mobile

Hi. I visited your hotel on Saturday 19th November on a bus trip with Jones international. Well what a lovely hotel you have. I stayed with my mum, Sister and auntie. On walking into the reception it was beautifully decorated with all the Christmas decorations. We were in adjoining rooms 302 and 303. Couldn't fault them at all. The rooms... More 

Helpful?
Thank Samantha J
GMMerryHill, General Manager at Copthorne Hotel Merry Hill Dudley, responded to this review

Dear Samantha J Thank you for your lovely feedback and recommendation. It does feel a little magical now that the Christmas decorations are up for sure. Thank you once again Yours sincerely Matt Ward General Manager More 

Level Contributor
75 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 3 weeks ago via mobile

Second time here now and both times we have had a lovely stay. The lobby is beautiful this time of year with the Xmas decorations. Reception staff a tad slow however very polite and welcoming. Our room was 426 which over looked the canal and merryhill centre. The view was amazing especially late at night all lit up. We're coming... More 

Helpful?
Thank Lkweston
GMMerryHill, General Manager at Copthorne Hotel Merry Hill Dudley, responded to this review

Dear Lkweston Thank you so much for your lovely review. Its always a pleasure to receive such kind words and be able to pass them to the team here. We look forwards to welcoming you back in the New Year Yours sincerely Matt Ward General Manager More 

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
Copthorne Hotel Merry Hill Dudley. In the heart of the Black Country, this fine modern hotel overlooks the picturesque Canal Marina and is just minutes away on foot from the prestigious Merry Hill shopping complex. The hotel boasts impressive conference and banqueting facilities catering for up to 600 delegates for meetings, weddings and conferences ... more   less 

Additional Information about Copthorne Hotel Merry Hill Dudley

Address: The Copthorne Hotel Level Street | The Waterfront, Breierley Hill DY5 1UR, England
Region: United Kingdom > England > West Midlands > Breierley Hill
Price Range: $78 - $196 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Copthorne Hotel Merry Hill Dudley 4*
Number of rooms: 138
Reservation Options:
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Also Known As:
Copthorne Merry Hill Hotel Dudley
Dudley Copthorne Merry Hill
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Questions & Answers

Here's what travellers have asked, with answers from Copthorne Hotel Merry Hill Dudley staff and other travellers.
6 questions
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Kingston-upon-Hull, United Kingdom
Dudley, United Kingdom
Watford, United Kingdom
18 days ago
Cumnock, United Kingdom
London, United Kingdom

See all questions (6)

Questions? Get answers from Copthorne Hotel Merry Hill Dudley staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't have room 435”
 of 5 bubbles Chris_Lowe_13, 27 Nov 2016 | Read review
“Ask for a room overlooking the canal”
 of 5 bubbles tempo1962, 1 Nov 2016 | Read review
“I had a 'quieter' double room on third floor. I enjoyed the view.”
 of 5 bubbles Heathcliff63, 19 Oct 2016 | Read review
“Get a Suite over looking the canal”
 of 5 bubbles guy1w, 9 Oct 2016 | Read review
“Club rooms can work out cheaper due to included breakfast and drinks vouchers.”
 of 5 bubbles TheManWhoIs, 28 Sep 2016 | Read review
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