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Holiday Inn London Sutton

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Holiday Inn London Sutton
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473 Reviews from our TripAdvisor Community

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Showing 444: English reviews
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Worcester, United Kingdom
Reviewed 3 days ago NEWvia mobile

Stayed here for 2 nights and the staff are fantastic. So helpful and very polite and attentive. Rooms ok but needs a refurb really but was clean. A special thankyou to breakfast and dinner staff who made our stay comfortable we felt we mattered. Thankyou.

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Helpful?
Thank Steve300980
Denise K, Front Office Manager at Holiday Inn London Sutton, responded to this review

Thank you for taking the time to review your recent stay with. I have passed on your feedback to our Food and Beverage Team. I hope we have to opportunity to welcome you back in the near future.

Leicester, United Kingdom
Reviewed 4 days ago NEW

Nice Hotel but the stench of cigarette smoke in corridor let it down. The receptionists were polite and helpful, breakfast was plentiful. The room was clean and comfortable. 5 mins walk into town centre so very handy for shops and restaurants.

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Helpful?
Thank williab
Denise K, Front Office Manager at Holiday Inn London Sutton, responded to this review

Thank you for taking the time to review your recent stay with us. The Holiday Inn London-Sutton is a non-smoking hotel, unfortunately we do on rare occasions find residents try to flout the law. I sincerely apologise this occurred during your stay. I hope you will come and visit us again next time you are in the area.

Birmingham
Reviewed 1 week ago via mobile

My family of 2 adults and 2 children stayed here on Easter Bank holiday Monday as part of our Chessington 2 day package. Really pleased with our stay. Parking on site for £8 which I think is reasonable. Check in and check out was easy. I unfortunately didn't get the name of the young man that dealt with both but...

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Helpful?
Thank beckylaw83
Denise K, Front Office Manager at Holiday Inn London Sutton, responded to this review

Thank you for your wonderful review, we are so glad you enjoyed your stay with us. The staff take great pride in looking after our guests and your feedback is greatly appreciated. We look forward to welcoming you back to the hotel in the future.

Hamar, Norway
Reviewed 2 weeks ago via mobile

We feel that Holiday Inn Sutton is a safe choice if you're going to Sutton. We are quite picky when it comes to hotels, especially in UK since the standard there are a bit different than rest of Europe in general. However, this hotel was clean, tidy and quiet! Friendly and service minded staff. Nice bar/restaurant inside the hotel. Very...

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Helpful?
Thank davidhen2015
Denise K, Front Office Manager at Holiday Inn London Sutton, responded to this review

Thank you for taking the time to review your recent stay with us. I hope we have the pleasure of welcoming you back to the hotel in the near future.

Portsmouth, United Kingdom
Reviewed 2 weeks ago via mobile

Whole family welcomed, very very friendly staff. All the extra touches makes all the difference. As a family we travel often it's so refreshing to see a hotel make such an effort. Management should be very proud of all their staff members.

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Helpful?
Thank Lisahj80
Denise K, Front Office Manager at Holiday Inn London Sutton, responded to this review

Thank you so much for taking the time to review your recent stay with us. Our staff take great pride in the service they provide and your wonderful feedback if greatly appreciated. We hope you will have the opportunity to visit us again in the future.

Cardiff, United Kingdom
Reviewed 2 weeks ago

We booked to stay while visiting Chessington world of adventure the accommodation was good although the bathroom could have done with an update. Leisure facilities when good. The only let down was the service in the restaurant for the evening meal we ordered starters for he children of garlic bread and it took over half an hour to come out....

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Helpful?
Thank matthewcollins6051
Denise K, Front Office Manager at Holiday Inn London Sutton, responded to this review

Dear Mr Collins Thank you for taking the time to review your recent stay with us. I am sorry you experienced such poor service in in our restaurant, I have passed your comments to the appropriate Manager to investigate. I hope you will return to us should you be in the area again.

Reviewed 2 weeks ago via mobile

Was on Family holiday.Location was excellent as it was next to shopping centre and all eateries.Staff were excellent but the only negative was the room.Booked on Hotels.com where I booked with 2 Double Beds with other amenities. But had only 1 double bed and a sofa bed, what I booked on Hotels.com that I did not receive.Asked the reception but...

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Helpful?
Thank Anandam C
Denise K, Front Office Manager at Holiday Inn London Sutton, responded to this review

Thank you for taking the time to review your recent stay with us. I am sorry the room did not meet with your expectations. Many families reserve our rooms with a double bed and double sofa bed as these are more than adequate for children under 10 years of age. I hope we will have the opportunity to welcome you...

Leeds, United Kingdom
Reviewed 3 weeks ago

I was hosting my parents 50th Golden Wedding Anniversary party , and I was so glad I made the choice to have it here. The lady who assisted with the planning was very patient and helpful on all areas of choices and options. I chose the Orchard Suite for 70 guests , with a 3 course meal. On the day,the...

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Helpful?
Thank David P
Denise K, Front Office Manager at Holiday Inn London Sutton, responded to this review

Dear David Thank you so much for your wonderful feedback. I have passed your comments to all the members of our hotel team who helped you and your parents celebrate such a great mile stone anniversary. I hope we have the opportunity to be able to welcome you all back to the hotel in the near future.

London, United Kingdom
Reviewed 3 weeks ago

Stayed here for a week as building works were going on at my house. The best thing in the hotel was the water pressure in the taps, absolutely fantastic. Room was clean and cosy. But the AC was a big goof. Used to fail for some reason, not that I was uncomfortable but only reporting. One peculiarity was the liquid...

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Helpful?
Thank WayneCorp
Denise K, Front Office Manager at Holiday Inn London Sutton, responded to this review

Thank you for taking the time to review your recent stay with us. Reception are on call 24 hours a day should you have any issues in your room or require any additional items to be delivered such as body lotion or hair conditioner etc. Due to an unforeseen mechanical problem we did only have 1 lift in operation for...

Reviewed 4 weeks ago

the rooms design is just so outdated. everything looks like in its original condition, and untouched for 50 years. if you have the misfortune to be given a room for disabled guests (which is a very good fact in itself), your room will be filled with strange red little ropes. The bath tub features a plasticky soft shower curtain that...

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Helpful?
1Thank Jim B
Denise K, Front Office Manager at Holiday Inn London Sutton, responded to this review

Thank you for your candid review. I have passed on your comments to the departmental Managers.

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Amenities

Highlights
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
  • Breakfast Available
Official Description (provided by the hotel)
Welcome to the Holiday Inn London-Sutton, a modern, full service hotel situated in the heart of Sutton town centre. Perfectly located for many famous Surrey & South London attractions and events Chessington World of Adventure, Wimbledon All England Tennis Club and Epsom Racecourse to name a few. The Holiday Inn, Sutton is easily accessible from Croydon to the east, Kingston to the west, Wimbledon to the north and from the M25 to the south. The hotel has 119 air conditioned bedrooms, including 4 suites, 2 DDA rooms as well 20 Executive rooms all which have en suite facilities, including high speed internet access (HSIA). Kids stay and eat free*. Our Hotel restaurant, lounge and bar offering tempting dishes from around the world including the famous Holiday Inn breakfast. Squiggles Lounge also offers wireless internet connections. The Holiday Inn Meetings Network Rooms and Orchard Suite are self contained on the first floor. A well known venue which comfortably seats 160 for a celebratory meal, or 200 for a corporate meeting. Spirit Health Club, located within the hotel, is open to members and residents. The gymnasium, indoor heated pool, spa, sauna & steam rooms are available to residents on a complimentary basis. *Terms and conditions apply. ... more   less 

Additional Information about Holiday Inn London Sutton

Address: Gibson Road, Sutton SM1 2RF, England
Region: United Kingdom > England > Greater London > Sutton
Price Range: $129 - $259 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn London Sutton 3*
Number of rooms: 119
Reservation Options:
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Also Known As:
Holiday Inn London - Sutton Hotel Sutton
Sutton Holiday Inn
Holiday Inn London Sutton Surrey, UK
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn London Sutton staff and other travellers.
13 questions
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Alicante, Spain
over a year ago
Greater London, United Kingdom
3 months ago
London, United Kingdom
8 months ago
11 months ago

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Questions? Get answers from Holiday Inn London Sutton staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“book well in advance for a disabled room to avoid disappointment.”
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315howardd, 8 Jan 2017 | Read review
“A room facing the parking area is nice to have”
petera126, 5 Jan 2017 | Read review
“Room was large and quiet . I would stay here again.”
213katrinac, 2 Nov 2016 | Read review
5 of 5